ACSA (Agincourt Community Services Association)

Region of Project Operation

Ontario: Toronto

Project Beneficiaries

Women; families; seniors; children; youth

Number of Beneficiaries Supported

500+ to date

Project & Innovative Approach

ACSA is a multi-service organization following a community engagement and wrap around support model of care. It operates out of the Dorset Park Community Hub, where many other services are available within reach of the newcomers. ACSA features a Housing Follow Up program that provides newcomers with a worker to help them find affordable housing accommodations, applying for RENT Bank, applying for OESP and other housing related benefits. ACSA’s Settlement Counselors provide the initial intake and follow up supports.

ACSA partnered with other employment agencies to provide Ukrainian-specific supports to access employment opportunities. A unique facet of this work is a micro-credentials program, where newcomers are equipped with occupation-specific certification and licenses in order to expedite their labour market integration. The organization also has a newcomer entrepreneurship program that provides opportunities for newcomers to start their own business—even at a small start-up scale—and provides them with start-up capital using other resources available at ACSA.

ACSA also leverages its other programs to expand support for newcomers. Among the skills training it provides to acquire certification and licensing are: Food Handler’s Certification, First Aid Training, Cake Decoration Wilton Certification Training, Security Guard Training, Forklift Training, Basic Server Training, etc.

Outcome & Impact

Ukrainians were able to access service in a one-stop-shop model, receiving wrap-around supports—not only accessing information on housing supports and employment but also being able to access supports for basic needs such as food, clothing, furniture, etc. to help them in their initial stage of settlement. After acquiring their certification, Ukrainians are able to enter the labour market, even for entry-level jobs. Connecting them to other employment programs for other professional opportunities provides them with the proper guidance to access other supports. Ukrainians are provided with accurate and timely information and opportunities, which expedites their early integration into Canadian society.

Project Beneficiaries

Women; families; seniors; children; youth

Number of Beneficiaries Supported

500+ to date

Project & Innovative Approach

ACSA is a multi-service organization following a community engagement and wrap around support model of care. It operates out of the Dorset Park Community Hub, where many other services are available within reach of the newcomers. ACSA features a Housing Follow Up program that provides newcomers with a worker to help them find affordable housing accommodations, applying for RENT Bank, applying for OESP and other housing related benefits. ACSA’s Settlement Counselors provide the initial intake and follow up supports.

ACSA partnered with other employment agencies to provide Ukrainian-specific supports to access employment opportunities. A unique facet of this work is a micro-credentials program, where newcomers are equipped with occupation-specific certification and licenses in order to expedite their labour market integration. The organization also has a newcomer entrepreneurship program that provides opportunities for newcomers to start their own business—even at a small start-up scale—and provides them with start-up capital using other resources available at ACSA.

ACSA also leverages its other programs to expand support for newcomers. Among the skills training it provides to acquire certification and licensing are: Food Handler’s Certification, First Aid Training, Cake Decoration Wilton Certification Training, Security Guard Training, Forklift Training, Basic Server Training, etc.

Outcome & Impact

Ukrainians were able to access service in a one-stop-shop model, receiving wrap-around supports—not only accessing information on housing supports and employment but also being able to access supports for basic needs such as food, clothing, furniture, etc. to help them in their initial stage of settlement. After acquiring their certification, Ukrainians are able to enter the labour market, even for entry-level jobs. Connecting them to other employment programs for other professional opportunities provides them with the proper guidance to access other supports. Ukrainians are provided with accurate and timely information and opportunities, which expedites their early integration into Canadian society.

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Arab Community Center of Toronto

Region of Project Operation 

Ontario: Scarborough, Etobicoke, Toronto 

Project Beneficiaries 

Women; children; youth; students 

Number of Beneficiaries Supported 

230 from November to January 

Project & Innovative Approach 

In October 2022, the Arab Community Center of Toronto hired a Ukraine Settlement Counsellor, and has been assisting Ukrainian newcomers/clients with the following services: 

• Providing one-on-one settlement services, assisting with short-term settlement plans, housing, settlement in schools, resume writing, improving LinkedIn profiles and navigating the Canadian job market. 

• Providing workshops and information sessions on settlement, taxes, OESP, etc. 

• Providing information on WES, certificate translation and accreditation. 

• Supporting newcomer Ukrainians with tokens and securing donations for winter clothing for women and children. 

Outcome & Impact 

The Arab Community Center of Toronto is still in the early stages of providing settlement services to Ukrainian clients. The organization provided services to 230 clients, and early success lies in clients returning for additional services, providing one-on-one settlement services, workshops and information sessions. 

Key Learnings & Takeaways 

It is crucial when providing services to refugees and newcomers to identify their short-term and long-term needs and assist and guide them. Give consideration to cultural and language barriers. When clients come from war-torn areas, there is a need to address their challenges with sensitivity and guarantee a safe space to deliver services. 

Stories & Testimonials 

“As newcomers to Canada, we are very happy to receive winter clothing donations and services from ACCT, as we were not aware of the different services we could receive from the community, and ACCT showed us the different services available.” 

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AWO Refugee and Immigrant Services

Region of Project Operation 

Ontario: Toronto 

Project Beneficiaries 

Women and their families 

Number of Beneficiaries Supported 

120 individuals 

Project & Innovative Approach 

AWO Refugee and Immigrant Services provided support including in-depth needs assessment, and gender-based, trauma-informed counselling orientation sessions. 

Outcome & Impact 

The support provided expedited newcomers’ settlement process, decreased depression and the sense of isolation. 

Key Learnings & Takeaways 

In-person services are more beneficial, particularly for women under stress. 

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City of Toronto Newcomer Office

Region of Project Operation 

Ontario: City of Toronto in partnership with City of Hamilton, Durham Region, Halton Region, Peel Region, York Region 

Project Beneficiaries 

Individuals feeling the conflict in Ukraine, including families, children, teens, women, men, seniors, single-parent households, and others. Through the provision of targeted supports, this initiative has also assisted trauma survivors and individuals with acute mental health issues related to the conflict. 

Number of Beneficiaries Supported 

1,952 unique individuals between June 6, 2022 and January 12, 2023 

Project & Innovative Approach 

The City of Toronto’s Refugee Resettlement Program, first approved by Council in October 2015, was reactivated in 2022 to address the urgent needs of those fleeing the conflict in Ukraine and arriving in Toronto. The City of Toronto Newcomer Office, a city-wide Local Immigration Partnership, leads the implementation of the program which aims to mobilize the existing supports within and outside of City structures and facilitate enhancements where needed. 

A key component of the City of Toronto’s Refugee Resettlement Program for the Ukrainian response efforts is the GTHA Regional Response, a partnership formed between the City of Toronto and five neighbouring municipalities (Peel Region, Durham Region, Halton Region, York Region and City of Hamilton). Together these municipalities implement a coordinated approach to address the immediate shelter needs of individuals arriving from the Ukraine. The Program provides temporary hotel accommodations with wrap-around supports to address emerging issues and gaps in service provision. Through coordinated efforts Ukrainian arrivals are provided with a secure and healthy living environment that supports their privacy and dignity. In addition, they are protected from a range of risks, including exploitation and abuse, poor access to services, and unhygienic living conditions. 

Each site provides a comprehensive set of supports, including transportation, food, translation services, child minding, access to municipal services, primary health care, settlement supports, and housing workers to ensure a positive transition to longer-term housing. The delivery of this program highlights the important role municipalities play in advancing the successful settlement and integration of newcomer communities. 

In addition to the GTHA regional work the City of Toronto’s Newcomer Office has also been facilitating local coordination of efforts through other aspects of the Refugee Resettlement Program to ensure the ongoing success of this national effort. This work includes: 

• Intergovernmental engagement 
• Information sharing and outreach 
• The establishment an internal City committee (called Inter-Divisional Team) for internal coordination 
• The establishment of an external committee (called Inter-Agency Task Force), to streamline intergovernmental communication between federal departments and provincial ministries such as IRCC, Service Canada, Public Health Agency of Canada, the Ministry of Labour, Training and Skills Development, the Ministry of Community and Social Services and the Ministry of Health. 
• Strengthening collaboration with service providers and key organizations in the Ukrainian community 
• Identifying gaps in settlement support systems and opportunities to address them. 

Outcome & Impact 

The Refugee Resettlement Program is seen as a best practice in systems coordination for dealing with large-scale arrivals. Through the activities implemented, the City has been able to respond quickly and efficiently in contributing to Canada’s national Ukraine support and response efforts. 

Through consistent one-on-one contact with key players, the City was established as a trusted partner of Ukrainian agencies and strengthened the City’s inter-governmental position. 

To address significant service gaps, the City has partnered with the Greater Toronto and Hamilton Area (GTHA) municipalities to develop a regional plan to provide temporary housing, including onsite and offsite services in six locations across the region. To date, almost 2000 individuals from 750 households have accessed emergency accommodations and services through the GTHA partnership since the project launched on June 6, 2022. Toronto’s hotel site has a block of 70 rooms at a hotel near the airport. As of January 13, there were 125 individuals on-site from 67 households. In total the Toronto site has provided emergency accommodations to 506 individuals from 204 households. Vacancy rate at the Toronto site has been between 0% – 3% since September of 2022. 

Through the implementation of the resettlement program the City of Toronto has connected Ukrainian arrivals with a number of enhanced community supports to facilitate settlement and integration including extending eligibility for subsidized childcare and the Fair Pass Transit Discount Program. Arrivals have also been connected to local school boards, library services, health care, recreational activities, access to nutritious food and itinerant settlement services. These wrap around supports at hotel sites have served to fast-track their settlement and integration. 621 families (1626 individuals) were able to find longer-term accommodations in an average of 4-5 weeks, which is about half the average time that families stay in the base shelter system. Moreover, donations of school supplies, household goods, toys and furniture with a value of over $55,000 have further helped to create a warm welcome and a smooth integration into local communities. 

The City has also activated The Help for People Fleeing Ukraine webpage which has received over 13,600 visits to date. 

Key Learnings & Takeaways 

A number of key learnings from the City of Toronto’s Ukraine response will be utilized and replicated for future programming and initiatives. 

• Establishing an internal (Intra-Divisional) and external (Inter-Divisional Task Force) table has demonstrated success in coordination, information sharing, and mobilizing resources. These tables are mechanisms for constructive collaboration with inter-governmental institutions, community partners, and relevant stakeholders. 

• Promoting partnerships across government levels and with community agencies enhanced the City of Toronto’s ability to stay up to date on trends and needs of arrivals, while also sharing information back into the community. 

The GTHA project has provided capacity-building opportunities for all partners while utilizing a scalable and adaptable model that can be replicated for future events. Ensuring a coordinated and consistent approach across the GTHA region and facilitating a balanced approach across the GTHA allowed all partners to share responsibilities without overburdening any one City or Region. In addition, providing on-site supports above and beyond hotel accommodation ensured an early start to integration. 

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Community Development Council Durham

Region of Project Operation 

Ontario: Durham Region (Pickering) 

Project Beneficiaries 

Ukrainian families with children; individuals 

Number of Beneficiaries Supported 

53 families; 155 individuals 

Project & Innovative Approach 

CDCD is currently operating a Durham Ukrainian Humanitarian Response project funded by Durham Region at a temporary hotel setting to assist displaced Ukrainians and their families. The project provides wrap-around settlement and housing support to the Ukrainian families residing at the hotel. 

Outcome & Impact 

The main outcome of the project is finding suitable housing and resettling all families in the communities they choose. This initiative provides much-needed housing, employment and settlement support for Ukrainians and their families, which creates very positive outcomes for both adults and children during their unsettling time upon initial arrival. 

Key Learnings & Takeaways 

CDCD found the project to be very practical and warmly welcomed by displaced Ukrainian families, since many of them are tired of going from one temporary place to another without a sense of settlement. The project meets all their settlement and housing needs. However, the funding is very limited and temporary, so it is challenging to manage the program with a short period in which to find affordable housing in the current housing market. Nevertheless, it is positive to see that more than 40 families have already been resettled into permanent housing. 

Stories & Testimonials 

“We are so grateful for this program since we were almost on the street and your program took us in. Then we received so much support from your staff. You helped us finding work, supported us with everyday needs, support our children for schools, and assisting us finding a permanent place to live. We want to thank you from bottom of our hearts and Canadian government!” 

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COSTI Immigrant Services

Region of Project Operation 

Ontario: Greater Toronto Area 

Project Beneficiaries 

Newcomer Ukrainian families under the CUAET program 

Number of Beneficiaries Supported 

51 families matched with a host family; an additional 126 families matched with other forms of temporary housing; 30 families assisted with finding permanent rental housing; 170 families supported with settlement services (information and referrals). 

Project & Innovative Approach 

COSTI Immigrant Services established a housing host program for newcomer Ukrainians. The program conducted outreach and recruited volunteer host families in the GTA. The organization vetted the prospective hosts using an initial questionnaire, followed by a Vulnerable Sector Check and an in-person site visit of their home. Once all these stages were complete, COSTI matched the host family with a compatible, recently arrived newcomer Ukrainian family. COSTI designated a Settlement Support worker to continue working with the Ukrainian family to provide ongoing support and guidance through the settlement process for the duration of the host agreement. 

Outcome & Impact 

The ability to provide safe and free accommodation for dozens of newcomer Ukrainians was crucial. For those families arriving in the GTA without previous connections (such as family or friends), it was extremely difficult to secure long-term housing within the first two weeks (during their hotel stay with Red Cross). Many did not have the funds, and even for those with the capacity to pay, the timeframe was too short to secure a lease and move in. Therefore, COSTI’s Housing Host program was able to provide a crucial bridge between the 2-week emergency hotel program and permanent rental accommodations. 

Key Learnings & Takeaways 

COSTI took a very careful and conservative approach with the host program. It purposely developed an onboarding process for new hosts that was multi-step and thorough to attract families that were serious about helping newcomers. Furthermore, COSTI developed a Host Agreement to be signed by all parties to make sure that the terms and conditions of the hosting arrangement were clear to all. The agreement is available in English and Ukrainian. 

COSTI also understood the importance of connecting each family with a Settlement Worker during the course of the host arrangement to ensure that both families (the newcomer family and host family) felt supported during the process. 

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JIAS Toronto

Region of Project Operation 

Ontario: Toronto and York Regions 

Project Beneficiaries 

All Ukrainian newcomers 

Number of Beneficiaries Supported 

500+ housing placements; 38 families matched with a Welcome Circle 

Project & Innovative Approach 

JIAS Toronto initiated a number of innovative approaches to support displaced Ukrainians on both the housing and employment fronts. In terms of housing, JIAS started running housing workshops in Russian weekly to respond to waves of new arrivals struggling to find housing. These workshops provided valuable concrete information to guide newcomers on navigating the challenging Toronto housing market. 

The organization also developed welcome circles—groups of volunteers who would work together to support newcomers, similar to constituent groups for privately sponsored refugees. These welcome circles helped Ukrainians in a number of ways, including searching for housing. JIAS also initiated a partnership with Airbnb.org to secure funding for short-term housing for new arrivals. JIAS was the first organization in Canada to receive this funding and has since placed over 500 Ukrainians in short-term housing through this grant. Airbnb will be providing additional funding in 2023. 

In regard to employment, JIAS has partnered with two other organizations (JVS and UJA Genesis) to co-host several Marketplace and job fair events for newcomers, as well as employment-related workshops, such as speed mentoring and networking, to support newcomers’ community connections. 

Outcome & Impact 

Ukrainians created unexpected community connections through housing hosts and welcome circle volunteers. JIAS ended up re-allocating volunteer welcome circles to new Afghan arrivals once Ukrainians were settled and their needs were met. These efforts also created a compelling story we could share with prospective donors to obtain additional support for newcomers; for example, one donor provided Walmart gift cards for us to distribute. 

Key Learnings & Takeaways 

JIAS collected data at onset of the war through key partners in Europe, making Ukrainians aware of the organization’s services should they want to come to Canada. JIAS created a specialized inquiry form for those individuals to complete that provided additional data about their housing needs and whether they had family support in Canada, for example. 

JIAS also made a decision, before government funding became available, to create a dedicated intake unit to field all the calls from concerned friends and family in Canada, as well as Ukrainians still abroad. The intake worker also reviewed all inquiry forms and followed up with those individuals to initiate the intake process. 

JIAS realized the necessity of partnering with other organizations to address the crisis, and of not attempting to handle it all independently. JIAS also provided support to smaller organizations, like CUIAS, to help them succeed by sharing resources and best practices. They also sought legal advice before entering into a contract with Airbnb because, as a small organization, this kind of partnership hadn’t been undertaken previously. 

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New Canadians Centre Peterborough

Region of Project Operation 

Ontario: Peterborough 

Project Beneficiaries 

Women; youth; children; families 

Number of Beneficiaries Supported 

250 

Project & Innovative Approach 

The New Canadians Centre houses the Peterborough Immigration Partnership. Established in 2008, the Peterborough Immigration Partnership (PIP) is a community-based partnership of individuals and organisations (including the New Canadians Centre) which envisions a community where the meaningful economic, social and cultural integration of newcomers ensures a prosperous and inclusive community for all. In early March 2022, LIP staff took a lead role in connecting settlement objectives with community offers of help. 

NCC has created a role (Ukraine Community Liaison) to bridge newcomer Ukrainians and the community coming forward to help with donation, volunteering their time be it tutoring or guiding in the community, and housing. 

Outcome & Impact 

NCC organised an information session for the Peterborough community to share information about federal and provincial supports, suggest how people could help by offering homestays, and launch a campaign to raise funds to meet emergency needs. 

In July 2022, NCC organised another information session to provide an update. Both sessions were held online, recorded and posted on YouTube here and here. 

Having a Ukrainian/Russian/English speaking person fast-tracked communication, addressing language and cultural gaps and promoting faster access to services of the settlement organization as well as the community. The role developed a common platform for newcomer Ukrainians and community to connect about all things local settlement, including events, programs, knowledge exchange – view here. 

NCC forged a partnership with the local Housing Resource Centre to create a listing of temporary housing options for Ukrainians coming to the Peterborough and the Kawarthas areas. The Ukraine Community Liaison helps to facilitate interviews between potential hosts and newcomer families, fast-tracking the experience and resulting in a successful interaction. 

As a result, more Ukrainians have come to Peterborough knowing that there is help with settlement and a community, which has solidified and branched out with the forming of the local chapter of the Ukrainian Canadian Congress called Ukrainian Community of the Peterborough and the Kawarthas (UCPK). 

Key Learnings & Takeaways 

It was important to mobilise the inter-agency connections that have been established as a result of the Local Immigration Partnership (LIP). This was especially important for information sharing with organisational partners and with community members interested in helping with relief efforts. 

Having a Ukrainian-speaking staff member at the start of the resettlement initiative was very helpful in a time of great uncertainty. 

Stories & Testimonials 

Liza remembered the train journey from Dnipro to Warsaw ten days after the war broke out. She and her children reunited with her husband Sasha, a truck driver, in Poland. They did not have more than one change of clothing. Sasha’s manager made space in the company’s hostel to shelter his family. Liza and Sasha faced an uncertain future ahead. They heard about a passage to safety in Canada and decided to apply to start a new life for their family. Because of support from Canadians, families like Liza and Sasha’s have the chance to start anew. Ennismore residents Art and Linda du Temple wanted to help. “You ask yourself – what can you do when there is sadness? How can you turn things around and brighten someone’s life?” Art and his wife Linda responded to Liza and Sasha’s call for help on social media. They offered them a home in Canada, their friendship and support. Liza and Sasha did not expect generosity and kindness from complete strangers. It is a gift that they are forever grateful for. Last spring, in less than two weeks, community members contributed over $30,000 toward our Client Emergency Fund. This provided crucial financial support to newcomers rebuilding their lives. Today, Sasha is working with Treescape. Liza runs a bustling home cleaning business. They are sharing their knowledge to help others who are new to our community. “Because you helped us, now we are able to help others.” 

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Ottawa Chinese Community Service Centre

Region of Project Operation 

Ontario: Ottawa 

Project Beneficiaries 

Ukrainian families and individuals on CUAET 

Number of Beneficiaries Supported 

400+ to date 

Project & Innovative Approach 

The OCCSC helps Ukrainian families by providing a free temporary hotel accommodation for two weeks. This time is usually enough to manage all their documents and find a house or an apartment for rent. They also provide contact information for a partner Realtor that can assist newcomers in securing longer-term rental solutions. The service is free for Ukrainian newcomers. 

As well, the OCCSC offers many other services, including food bank assistance, help with getting winter clothes for kids, a furniture bank, bus tickets, dentistry programs for children and seniors, youth clubs, language courses, help with finding work, and support for resume writing. 

Outcome & Impact 

The OCCSC has been able to provide help to more than 400 Ukrainians so far. 

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Quinte Immigration Services (QIS)

Region of Project Operation

Ontario: Hastings County, Prince Edward County, Northumberland County, Greater Napanee area

Project Beneficiaries

Ukrainian families; women; youth; children

Number of Beneficiaries Supported

98 as of January 16, 2023

Project & Innovative Approach

QIS, in partnership with the Quinte LIP, has been implementing a 3 step “Adapt – Integrate – Assimilate” program for Ukrainian newcomers in the Quinte region:

• Step “Adapt” covers social adaptation initiatives and projects
• Step “Integrate” covers Employment initiatives and programs
• Step “Assimilate” is about cultural fit initiatives.

Outcome & Impact

Quinte region is mostly a rural area. Despite that, the retention rate for Ukrainian newcomers in the Quinte region is more than 80%, which justifies the efforts and investment into Ukrainian newcomers’ settlement in the region.

Key Learnings & Takeaways

Plan for resources over the whole period of program, reach out to community agencies as per their services’ specialization, and engage Ukrainian newcomers into in person events and activities!

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Rexdale Women’s Centre

Region of Project Operation 

Ontario: Toronto 

Project Beneficiaries 

All Ukrainian newcomers, including women; youth; children; families. 

Number of Beneficiaries Supported 

100 newcomers since October 2022 

Project & Innovative Approach 

RWC hired a Ukrainian-speaking counsellor who is providing settlement services to newcomers, including assessment, orientation, information, referral and counselling services. The counsellor has established partnerships with other stakeholders to provide the requested services to newcomers. 

Outcome & Impact 

Settlement services, information referral and connection to available resources 

Key Learnings & Takeaways 

It is important to do a detailed needs assessment and to make action plans to address newcomers’ needs and refer them to appropriate resources. Ukrainian newcomers need reassurance that they are safe, and they can build their future with their families in Canada 

Stories & Testimonials 

“I learned by coming to the RWC not to worry . . . I am not alone . . . we are able to get support here.” 

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Sault Community Career Centre

Region of Project Operation

Ontario: Sault Ste Marie, St. Joseph Island, Echo Bay, Dubreuilville

Project Beneficiaries

Ukrainian families, including women, single men, children, seniors, and youth

Number of Beneficiaries Supported

70 to date

Project & Innovative Approach

Sault Community Career Centre is a main settlement service provider in Sault Ste Marie and surrounding area. It has been receiving Ukrainian families since the crisis started last year. The Centre has developed a network of services in its community, and works in collaboration with local school boards, rental management companies, local churches, volunteers, LIPs and various community organizations to provide necessary support to displaced individuals and families.

Outcome & Impact

A major outcome of this initiative is that clients received immediate settlement and employment support, language training and housing support from the Centre. Clients feel connected with their new community and have been successful in finding employment.

Key Learnings & Takeaways

Ukrainian families are in need of temporary accommodations and resources for mental health. Most clients required immediate mental health support, which can be lacking in communities where there is a shortage of specialists.

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South London Neighbourhood Resource Centre

Region of Project Operation

Ontario: London

Project Beneficiaries

Women; youth; children; families

Number of Beneficiaries Supported

265 temporary Ukrainian residents

Project & Innovative Approach

The Newcomer Settlement Services of the South London Neighbourhood Resource Centre is fully funded by IRCC. The organization provides a welcoming community whereby displaced Ukrainians, and their families can feel safe, creating a place where they share a sense of belonging and meet others to increase their networks and learn more about Canadian way of life.

In order to achieve this goal, settlement staff are actively involved in creating and engaging Ukrainians in cultural programs and events. The aim is to create opportunities for newly arrived families from Ukraine to attend, participate, and to volunteer, allowing them to stay active in their community and serve as a role models for others who come after them.

The South London Neighbourhood Resource Centre also builds connections between newly arrived and established Ukrainian families who have been in Canada for a while.

The organization engages them to initiate the first steps to connect, socialize, and build friendships. For example, on Aug 21, 2022 in partnership with the London Ukrainian Centre, the Canadian Ukrainian Congress – London Chapter, the London Ukrainian Humanitarian Assistance and the Northwest London Resource Centre, the organization arranged a BBQ session where over 400 Ukrainians were present. Around 60% of participants were families who arrived in Canada for the last three to four months.

In order to increase their networks, Ukrainians were also invited to attend the Newcomer Day organized by the City of London at the RBC Centre on October 29, 2022, where the Temporary Ukrainian Residents were able to connect with businesses, settlement and other agencies in London.

The organization arranged a field trip to Apple Land Station to experience picking apples, visiting the Fanshawe Conservation Area and enjoying the Magic Lights at Mount Brydges in Ontario.

SLNRC will also arrange to celebrate the annual International Women’s Day, whereby this year 30 recently arrived Ukrainian women will come on stage to showcase their Ukrainian culture. This will be a great opportunity for them to learn about other different cultures as well. The event will take place on March 4, 2023.

A new initiative that was recently created in partnership with the London Public Library is the Ukrainian Women Social Group. This group is gaining popularity and interest. More and more women join this group every Saturday, where they can get together at Bostwick Branch Library to socialize and celebrate their successes in settling down and building a new peaceful life in Canada.

Through the Canada Connects programs, such as the Conversation Circles, SLNRC created more opportunities where Ukrainian participants can improve their day-to-day English skills as well as find new friends and learn about life in Canada. This was possible through the partnership with the Bostwick Branch Library.

The information and Orientation sessions offered to the Ukrainians covered different topics to increase their understanding about:

• living and working in Canada
• improving their language skills
• school systems and enrolling their children in schools
• health care and education systems
• banking and tax systems in Canada
• employment sessions for Ukrainians about Canadian labour market
• introduction to Canadian-style resumes, employment and job opportunities

Through SLNRC’s networks with different organizations and businesses, the organization was able to connect those who are ready and willing to start working. Some of those hired who speak both languages became Ukrainian team leaders and

trained newly hired Ukrainians with low English levels. Through this approach, more and more Ukrainians find employment and are able to support their families financially. SLNRC also hired a Ukrainian-speaking Library Settlement Worker and a Temporary Ukrainian Resident to build connections with newly arriving Ukrainians. The organization is in contact with rental property companies who offer Ukrainian families different incentives and discounts that allow them to overcome barriers to finding a rental property for their family.

Outcome & Impact

Outcomes for beneficiaries:

• Increased knowledge of life in Canada
• Improved English language skills
• Acquired knowledge, skills and connections to improve their networks
• Increased their participation in communities and social networks
• Socializing and building a network is one of the keys to successfully settling in a Canada. As newcomers become actively involved in their new Canadian community, they find others like them and build a sense of belonging.

Key Learnings & Takeaways

• Newcomers who are displaced due to wars need to be supported and welcomed by people who understand their culture and speak their language whenever possible
• Create a safe space and a welcoming environment where newcomers feel they belong
• Respond to their needs and inquires in a timely manner
• Organize activities where the whole family can participate
• Be flexible to provide activities when they are available (on weekends and evenings, for example)
• Provide support services—such as childminding, transportation, and interpretation—to enable their full participation
• Create new partnerships with organizations who share common goals and are eager to help newcomers

Stories & Testimonials

In one of the conversations with the Library Settlement Program worker, a Ukrainian mother said, “I couldn’t believe I would be able to smile again…. After meeting you the sun started to shine again. I even started to dress up better and put some make ups on. And I began to like myself as I look in the mirror”.

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The Vietnamese Community Center of Mississauga

Region of Project Operation

Ontario: Peel Region (Mississauga)

Project Beneficiaries

All newcomers

Number of Beneficiaries Supported

37 displaced Ukrainians to date

Project & Innovative Approach

The Language and Skills Training/ Settlement Services program at the Vietnamese Community Center of Mississauga is a multi-cultural non-profit organization, providing free English classes to newcomers and assisting in integrating newcomers to Canadian life and society. Recently, the center helped displaced Ukrainians and their families looking for jobs, places to live and expanding their knowledge about Canada’s culture. The center connected them with local postings, posted available positions on its bulletin board, helped clients apply for interviews online and prepared for the interviews (what to expect, learning new vocabulary).

The center offers free Wi-fi and computers for clients to look for jobs and apartments/rentals. The center also provided interpretation for Ukrainians with a language barrier and helped enroll their children in schools. Registered low-income families received clothing and Christmas gifts for children. The program also delivered information sessions on available service programs in Ontario.

Outcome & Impact

This project helped settle many displaced Ukrainians into their new environment and supported them in the ways mentioned above.

Key Learnings & Takeaways

Newcomers must have their basic needs met before participating further in Canadian culture. They must have a place to live, a job to pay the bills, food to survive and clothes to wear.

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Waterloo Region Grassroots Response to the Ukrainian Crisis

Region of Project Operation 

Ontario: Waterloo 

Project Beneficiaries 

Ukrainian women; children; youth; families; single adults 

Number of Beneficiaries Supported 

288+ families 

Project & Innovative Approach 

The grassroots group is completely volunteer led with no gov’t funding. The group started meeting in March 2022 and has been able to mobilize over 500 volunteers in the region by providing opportunities. There are over 110 hosts, over 500 Ukrainian families that have completed the application form, and 300 families connected with and helped with virtual connection, finding a host, connecting them with settlement agencies, providing food/clothing/hygiene items. 

Outcome & Impact 

The project has helped to transform the community into a more caring community. It is still ongoing. 

Key Learnings & Takeaways 

There is a need to find identified leaders who have a clear understanding of communicating between teams and engaging with other volunteers. Don’t underestimate the power of your local community; provide meaningful ways for them to help and they will. 

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Wesley

Region of Project Operation

Ontario: Hamilton, Brantford

Project Beneficiaries

Adults; children; families; individuals; seniors

Number of Beneficiaries Supported

430+

Project & Innovative Approach

Using an adaptation of the newest Client Support Services model of case management, Wesley welcomed Ukrainian newcomers with a client-centered intensive case management approach that provided them with a warm, welcoming and safe environment and essential supports upon arrival in Canada. This model has four core components:

1. Case Management: Intensive case management services were provided to Ukrainians once initial contact had been established, through touch points such as online referrals, local partner immigration agencies and local the Ukrainian community. Once initial contact had been made, a case file was opened using a client-centered needs assessment. Based on the needs assessment, intensive case management was provided to all Ukrainian family members in a desk-free mobile environment, linking them to the supports and services they need in the community. These supports include community orientation, arranging appointments, completing forms, interpretation and translation, group workshops on settlement-specific topics, accompaniment to appointments, mental health support, school tours, and rental housing visits.
2. Community Connection: Both within the IRCC family of settlement services and the broader community, Wesley’s Client Services Support for Ukrainians was built on community connection. Wesley’s leadership team swiftly joined the following networks: Hamilton Ukrainian Humanitarian Crisis Response Team, Ukrainian Settlement Working Group (Chair), Brantford Ukrainian Relief Working Group, Ontario Ukrainian Action Table, Ontario Sector Ukrainian Table. Wesley also formed a partnership with the Ukrainian Canadian Congress, immersing case workers in the Ukrainian community at locations recommended by the Ukrainian Canadian Congress (churches, donation centres, etc.) and joining online Ukrainian communities. Wesley also ensured that warm referrals were made to employment services that could serve Ukrainian clients.
3. Coordinated Approach: Wesley is unique in adapting the ETO/iCARE systems to report service provision to Ukrainian clients. This is a CSS program province and nation-wide database which is helpful in information sharing, in-depth tracking and reporting, that ensures innovation, quality improvement and project evaluation.
4. Coordination of Community Donations: As the focal point agency, Wesley accepted and distributed donations to Ukrainians and agencies serving Ukrainians, including gift cards from OCASI. Wesley also included Ukrainian clients in the agency’s emergency food distribution channels and Christmas hamper program. The coordination of donations was a key factor in supporting Ukrainians.

Outcome & Impact

• 433 clients received donations, referrals and orientations, including 291 clients receiving intensive case management.
• 94 Ukrainians receiving gifts and food at Christmas time
• 109 online inquiries for case support, from Ukrainians both in Canada and still abroad
• Promotion of Wesley’s program through the Україна Hamilton, Burlington, Brantford, Oakville Онтаріо допомагаєonline Facebook group with a following of over 7,500
• Promotion of online settlement workshops and weekly English Conversational Circles to a network of 164 clients
• A total of 275 $50 gift cards (PC, Food Basics, Canadian Tire, Marks Work Warehouse, Circle K and Sport Chek) given out 160 Ukrainian families and 92 local partner settlement agencies
• 152 Ukrainians attending weekly online English Conversational Circle, hosted by staff who speak both Ukrainian and English (and other languages spoken in the Ukraine)
• 131 Ukrainians attending 16 online settlement workshops, hosted in partnership with Immigrant Working Centre, the YWCA, Mohawk College, Empowerment Squared, Goodwill Amity, Access Employment, the Hamilton Legal Clinic and the Hamilton Tax Help. Topics include G1 drivers licensing, settlement, accreditation of foreign credentials, housing and rental agreements, digital literacy, tax help, careers in various sectors (health care, production, transit), and entrepreneurship.

Key Learnings & Takeaways

• The importance of communication of among government entities and services providers, from the time that a CUAET is issued, including communication among agencies providing welcome hotels, coordinating host homes, and offering settlement services
• The need for a tracking system of which city Ukrainians might be arriving to or settling in
• The importance of Ukrainians being equipped with pre-arrival awareness and orientation to life in Canada (similar to what UNHCR offers to GARs)
• An examination of financial support for Ukrainians upon arrival, including restrictions of their eligibility to financial support (OW, ODSP, Child Tax Benefit)
• The economic challenges faced by Ukrainians with restricted visas
• An understanding of the challenges Ukrainians face in finding housing, in a current housing market of rising rent and low vacancy rates
• The need for creativity in finding resources and support for clients, including various forms of government assistance, emergency food, temporary housing.

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WESUN—Windsor Essex Supporting Ukrainian Newcomers

Region of Project Operation 

Ontario: Windsor-Essex County 

Project Beneficiaries 

All Ukrainian newcomers 

Number of Beneficiaries Supported 

65+ families 

Project & Innovative Approach 

WESUN created a website as an information hub for those wanting to settle in Windsor-Essex County. This allowed newcomers to find relevant information to assist them in the transition. As newcomers settled and continue to settle in the area, WESUN offers assistance in the form of gift cards to Walmart and their nearest grocery store, social events (coffee drop in, volleyball games, festivals) and transportation. 

Outcome & Impact 

WESUN has tried to unite Ukrainian newcomers so they do not feel isolated. Life is very different here and many enjoy the social activities. The website is also a very valuable resource where many have said they found helpful information. 

Key Learnings & Takeaways 

It is important to keep the lines of communication open with newcomers to understand their changing needs. 

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The Windsor Women Working With Immigrant Women

Region of Project Operation

Ontario: Southwestern Ontario

Project Beneficiaries

Women; youth; men; children

Number of Beneficiaries Supported

23

Project & Innovative Approach

W5 has provided services including:

• Assisting clients who had limited English with a translator
• Meeting with clients immediately as soon as they arrived
• For clients calling before arriving in Windsor, providing necessary information
• Provided referral services for a client who needed prenatal care

Outcome & Impact

Clients were assisted with their needs, such as housing, employment preparation, prenatal care referral, and enrollment in a language class.

Key Learnings & Takeaways

Explore various options to meet the clients needs.

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WoodGreen Community Services

Region of Project Operation 

Ontario: Toronto 

Project Beneficiaries 

Families; individuals 

Number of Beneficiaries Supported 

15 households/families (44 people) 

Project & Innovative Approach 

Since the active arrival of Ukrainians and their families, WoodGreen’s Newcomer Programs and Services team has formed a small working group to research and gather related resources to support this group of clients, brainstorm ideas, outreach to various agencies including places of worship, case conference, and collaborate with internal teams to provide settlement, housing, employment, language skills training and financial empowerment team. Clients were connected to these services to get personalized help and support to address their most immediate settlement needs. 

One of the collaborations was the launch of a special project with WoodGreen’s housing team in July 2022 – Ukrainian Stabilization. The goal of this programming is to assist eligible Ukrainian individuals and families to stabilize into affordable housing while accessing settlement, language and employment services with WoodGreen. To assist in meeting these goals, a limited amount of funding was allocated to eligible individuals in the form of a temporary, monthly rent supplement and/or stabilization funding used for furniture and moving costs. In addition, clients receive wrap around service to help adapt, adjust and settle into their new community. WoodGreen’s expert Settlement Counsellors act as the primary counsellor to identify their needs, develop a plan, provide information and practical assistance, and make meaningful connections internally and externally with the goal of helping them settle smoothly. 

Outcome & Impact 

Displaced Ukrainians can access safe housing, thus enabling them to focus on settling in their new community as well as augment their budget to address essential needs. This means stabilizing food insecurity to access more nutritious food choices so that children/youth can concentrate more on school and related activities and adults can focus on securing work, pursuing education, language training, and their careers, helping their children settle in school and new life, and managing the trauma they have experienced. 

Clients also shared how the program greatly helped them manage their family financial needs, especially for those with children. The rent supplement helps them to redirect some of their funds, which would have otherwise been used for rent, to meet basic needs to provide for daily necessities like food, transportation, medication and clothing for their children. 

Overall, the participants are surprised and grateful that an organization will help in such a way that would enable them to live a decent and dignified life in Canada. As a result of the financial help and settlement support, the participants experience some form of financial peace and renewed hope of a new life in Canada for them and their families. The program has a positive domino and ripple effect for the overall wellbeing of the entire family. 

Key Learnings & Takeaways 

• It is important to tailor programming to meet practical, essential needs so clients can focus on other areas of settlement. Without housing, food security, and an initial financial source of income to stabilize their situation, clients’ capacity to focus on other areas like attending employment and language training is limited. 

• The second key takeaway is keeping the application process simple and streamlined to encourage and expediate access to programming, and also having the flexibility and capacity to review and make changes to the application process along the way. A streamlined process for the application, including requirements (supporting documents) greatly contributed to efficiently accepting them in the program and disbursing financial support. 

• The third takeaway is the importance of having staff who are culturally sensitive and speak the language of the clients or have access to an interpretation line to facilitate intakes and follow-up appointments. 

Stories & Testimonials 

“First of all, we would like to thank you for immediately responding to our request for help. Thank you very much for the great help, especially for helping to register us in Housing for Ukrainian rent help and we were able to receive financial assistance for housing rent. It is very important to get advice and help when you are in a foreign country, it helped us to adapt. Thank you very much for everything!” 

“Thank you so much for all your help. When we just arrived, we didn’t know from what to start our settlement in Canada and you helped us with guidance and advices! and also now with housing support. We couldn’t expect that somebody will be so kind as you to us. Thank you so much.” 

Article: Newcomers fleeing war find support and a future in Toronto with WoodGreen’s help. View here. 

Article: Welcoming a new life in Canada and finding belonging with WoodGreen. View here. 

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YMCA Immigrant Services

Region of Project Operation 

Ontario: Kitchener, Waterloo, Cambridge, Stratford-Perth 

Project Beneficiaries 

All Ukrainian newcomers, particularly mothers and children 

Number of Beneficiaries Supported 

625 

Project & Innovative Approach 

When Ukrainian arrivals began coming to the region, the YMCA immediately connected with local Ukrainian volunteer organizations and community groups, in order to raise awareness among key individuals in each organization so that referrals could be made among them. This was largely done virally through social media, such as Facebook groups. 

Later, the YMCA hired two Settlement Workers—one Russian and one Ukrainian speaking—which allowed for connection to clients on both a language and cultural level. The organization found this best practice of hiring individuals that represent the communities served to be very impactful, as trust is built and outreach efforts flow more naturally. 

The YMCA adapted some of its existing programs to target Ukrainian speakers specifically (i.e. a kindergarten readiness program), and was proactive with its activities and services anticipating this high volume of newcomers from the region. 

The organization also spent time educating existing staff on the evolving supports and pathways for unique CUAET holders, including by participating in webinars and sharing updates on financial assistance. 

The YMCA also began to see a trend of newcomers moving to rural areas. The organization’s existing work in smaller centres in Perth and Huron Counties provided a foundation for serving this group. 

Finally, connections to other YMCAs within Ontario facilitated sharing trends, challenges and innovations to support Ukrainian newcomers. This allowed the organization to be prepared for things others were experiencing, and share helpful information with others. 

Outcome & Impact 

The YMCA was able to support Ukrainian newcomers with: 

• Access to Education and orientation to the education system 
• Access to language assessment and language training 
• Access to Employment Supports (Job search, Resume, Credential assessment etc.) 
• Housing Information for when families seek to move out of host stays 
• Access to medical care (including mental health) 
• Connection to community programs and the host community (social networks) 
• Document use and orientation to Canadian laws and systems 
• Computer literacy and other like skills 
• For those in the Mentorship Program, developing their professional networks and understanding the Canadian labour market
• Helping to develop a sense of belonging

Key Learnings & Takeaways 

The most notable learning would be centered around the unique challenges of the immigration status that Ukrainians hold. As this was a completely new category, service providers at first did not know how to treat this. For example, within schools, the registration process had to quickly catch up to understanding the eligibility criteria; this took effort around advocacy and delayed access. This was repeated time and time again with others services, such city services, transit assistance and others. 

In regards to employment, the YMCA noticed trends among Ukrainians arriving with lower English levels but higher levels of education and training seeking to access the labour market at a faster pace than their Permanent Resident counterparts, due to a lack of financial assistance options. A good takeaway from this work was a sense of stronger coordination between the employment and settlement aspects of the organization to meet a specific need. 

While it was helpful to work with volunteer groups and community organizations for connections to new arrivals and trust building, there were challenges similar to those at the time of the Syrian-newcomer influx. Most notable is the vulnerability this can create among newcomers with their host or volunteer connections. This was seen with housing situations in which there were inconsistencies in expectations around payment and the length of stay for each family. Additionally, some families felt a sense of obligation to work for the host family, and were in some precarious employment situations. 

Finally, as many specific supports were implemented for Ukrainians only, a perception grew among the community that there was one group receiving preferential treatment. This was noted in discussions among newcomers as well as SPOs. The YMCA did its best to navigate this as an agency, and made every effort to provide similar and consistent access to programs and services for all. 

Stories & Testimonials 

A highly skilled internationally trained Emergency Physician from Ukraine came to the YMCA office to seek support through CUAET in early stages of the war and was supported by staff with the organization’s full complement of programs and services.

At first, the young woman was eager to seek a job as a doctor in Canada, but soon became discouraged about the prospect of credential recognition and the challenges this pathway might pose. However, with some encouragement and support, she began working as a PSW in a local Long-Term Care Home, and since then has been promoted to a Nurse’s Aid. She has now applied for Express Entry under the new options for those in the Health Care Sector and is optimistic about her future in Canada and eventually becoming a doctor. 

“I very appreciate your work. I am lucky to participate in meetings. The Conversation Circle helps me to speak up. I met kind and friendly participants in it. Teachers and volunteers are great!!! They create friendly atmosphere in the class. It is so comfortable to communicate with them. Thank you very much!!!” – English Conversation Circle Participant

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YMCA of Hamilton/Burlington/Brantford

Region of Project Operation

Ontario: Hamilton; Brantford

Project Beneficiaries

Families with children (infants, children, teens); single individuals (women and men); couples; adult siblings

Number of Beneficiaries Supported

400+

Project & Innovative Approach

YMCA’s innovative approach to settling displaced Ukrainians and their families is done through personally working with the clients, assisting them in various aspects of their settlement process (for example, English assessment, settlement needs assessment, and connecting them with appropriate resources).

Specific Programs for Ukrainians arrivals are as follows:

• Housing (Hamilton / Brantford) Placing them in temporary housing, and continuously checking in on their process (jobs, necessary documents, housing) in the settlement aspect; meeting with displaced Ukrainians and their families face to face, to provide necessary short-term housing and aid them in the search for long term housing

• Employment (Hamilton)Ukrainian clients are referred internally to YMCA’s Employment Supports department, where they are able to meet with an employment counsellor in their first language to help them secure meaningful employment.

• English Conversation Circles (Brantford) In collaboration with the Slavic Church of Brantford, the YMCA HBB has initiated weekly English Conversation Circles to support English-language and social-networking needs of Ukrainian families. Newcomers were able to practice spoken English in a relaxed social setting, learn about community services, and talk about Canadian culture, customs and connect with others in their community.

• Youth Mentorship (Brantford) Implanted youth mentorship groups providing Ukrainian youth with opportunities to socialize, network and engage in fun activities supported by youth mentors. Newcomer youth received English language support, and learned leadership skills coaching from youth mentors. They engaged actively in various outdoor activities, movie nights, indoor swimming, and other recreational activities.

Outcome & Impact

Through this project, YMCA was able to help Ukrainians in all aspects of their settlement process. The organization successfully referred displaced Ukrainians to necessary services for a smooth transition into a new community, including healthcare necessities, community integration, English courses, children daycare/school registration, social activities, and more.

Key Learnings & Takeaways

Keep up to date with changing Ukrainian housing services/settlement services, and available supports to displaced Ukrainians in GTHA area, for appropriate referrals and information to Ukrainian families and communication between other community partners.

 

 

 

 

 

Achēv

Region of Project Operation 

Ontario: Mississauga 

Project Beneficiaries 

Adults; youth; families 

Number of Beneficiaries Supported 

1200+ 

Project & Innovative Approach 

Achēv provided a language-specific service. A Ukrainian counsellor and staff members were hired to ensure newcomer Ukrainians were being served appropriately. Webinars have been organized that specifically address the settlement needs of this population. As well, Achēv established partnerships with community groups and organizations, which supported a system of referrals to best receive and serve newcomer Ukrainians. Providing services virtually allowed Achēv to serve Ukrainians from various regions. 

Outcome & Impact 

As a result of this program, Ukrainian newcomers are now being served with relevant information in their language. By having a suite of services available for appropriate referrals, Achēv can act as a “one stop shop” for support. 

Key Learnings & Takeaways 

This project underscored the need for direct and specific services tailored to the needs and challenges of Ukrainian newcomers (for example, services that take into account the specific challenges these newcomers face as a result of the reason for their arrival to Canada). 

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ACSA (Agincourt Community Services Association)

Region of Project Operation 

Ontario: Toronto 

Project Beneficiaries 

Women; families; seniors; children; youth 

Number of Beneficiaries Supported 

500+ to date 

Project & Innovative Approach 

ACSA is a multi-service organization following a community engagement and wrap around support model of care. It operates out of the Dorset Park Community Hub, where many other services are available within reach of the newcomers. ACSA features a Housing Follow Up program that provides newcomers with a worker to help them find affordable housing accommodations, applying for RENT Bank, applying for OESP and other housing related benefits. ACSA’s Settlement Counselors provide the initial intake and follow up supports. 

ACSA partnered with other employment agencies to provide Ukrainian-specific supports to access employment opportunities. A unique facet of this work is a micro-credentials program, where newcomers are equipped with occupation-specific certification and licenses in order to expedite their labour market integration. The organization also has a newcomer entrepreneurship program that provides opportunities for newcomers to start their own business—even at a small start-up scale—and provides them with start-up capital using other resources available at ACSA. 

ACSA also leverages its other programs to expand support for newcomers. Among the skills training it provides to acquire certification and licensing are: Food Handler’s Certification, First Aid Training, Cake Decoration Wilton Certification Training, Security Guard Training, Forklift Training, Basic Server Training, etc. 

Outcome & Impact 

Ukrainians were able to access service in a one-stop-shop model, receiving wrap-around supports—not only accessing information on housing supports and employment but also being able to access supports for basic needs such as food, clothing, furniture, etc. to help them in their initial stage of settlement. After acquiring their certification, Ukrainians are able to enter the labour market, even for entry-level jobs. Connecting them to other employment programs for other professional opportunities provides them with the proper guidance to access other supports. Ukrainians are provided with accurate and timely information and opportunities, which expedites their early integration into Canadian society. 

Project Beneficiaries 

Women; families; seniors; children; youth 

Number of Beneficiaries Supported 

500+ to date 

Project & Innovative Approach 

ACSA is a multi-service organization following a community engagement and wrap around support model of care. It operates out of the Dorset Park Community Hub, where many other services are available within reach of the newcomers. ACSA features a Housing Follow Up program that provides newcomers with a worker to help them find affordable housing accommodations, applying for RENT Bank, applying for OESP and other housing related benefits. ACSA’s Settlement Counselors provide the initial intake and follow up supports. 

ACSA partnered with other employment agencies to provide Ukrainian-specific supports to access employment opportunities. A unique facet of this work is a micro-credentials program, where newcomers are equipped with occupation-specific certification and licenses in order to expedite their labour market integration. The organization also has a newcomer entrepreneurship program that provides opportunities for newcomers to start their own business—even at a small start-up scale—and provides them with start-up capital using other resources available at ACSA. 

ACSA also leverages its other programs to expand support for newcomers. Among the skills training it provides to acquire certification and licensing are: Food Handler’s Certification, First Aid Training, Cake Decoration Wilton Certification Training, Security Guard Training, Forklift Training, Basic Server Training, etc. 

Outcome & Impact 

Ukrainians were able to access service in a one-stop-shop model, receiving wrap-around supports—not only accessing information on housing supports and employment but also being able to access supports for basic needs such as food, clothing, furniture, etc. to help them in their initial stage of settlement. After acquiring their certification, Ukrainians are able to enter the labour market, even for entry-level jobs. Connecting them to other employment programs for other professional opportunities provides them with the proper guidance to access other supports. Ukrainians are provided with accurate and timely information and opportunities, which expedites their early integration into Canadian society. 

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Arab Community Center of Toronto

Region of Project Operation

Ontario: Scarborough, Etobicoke, Toronto

Project Beneficiaries

Women; children; youth; students

Number of Beneficiaries Supported

230 from November to January

Project & Innovative Approach

In October 2022, the Arab Community Center of Toronto hired a Ukraine Settlement Counsellor, and has been assisting Ukrainian newcomers/clients with the following services:

• Providing one-on-one settlement services, assisting with short-term settlement plans, housing, settlement in schools, resume writing, improving LinkedIn profiles and navigating the Canadian job market.

• Providing workshops and information sessions on settlement, taxes, OESP, etc.

• Providing information on WES, certificate translation and accreditation.

• Supporting newcomer Ukrainians with tokens and securing donations for winter clothing for women and children.

Outcome & Impact

The Arab Community Center of Toronto is still in the early stages of providing settlement services to Ukrainian clients. The organization provided services to 230 clients, and early success lies in clients returning for additional services, providing one-on-one settlement services, workshops and information sessions.

Key Learnings & Takeaways

It is crucial when providing services to refugees and newcomers to identify their short-term and long-term needs and assist and guide them. Give consideration to cultural and language barriers. When clients come from war-torn areas, there is a need to address their challenges with sensitivity and guarantee a safe space to deliver services.

Stories & Testimonials

“As newcomers to Canada, we are very happy to receive winter clothing donations and services from ACCT, as we were not aware of the different services we could receive from the community, and ACCT showed us the different services available.”

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AWO Refugee and Immigrant Services

Region of Project Operation

Ontario: Toronto

Project Beneficiaries

Women and their families

Number of Beneficiaries Supported

120 individuals

Project & Innovative Approach

AWO Refugee and Immigrant Services provided support including in-depth needs assessment, and gender-based, trauma-informed counselling orientation sessions.

Outcome & Impact

The support provided expedited newcomers’ settlement process, decreased depression and the sense of isolation.

Key Learnings & Takeaways

In-person services are more beneficial, particularly for women under stress.

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Centre for Skills Development

Region of Project Operation 

Ontario: Burlington, Oakville, Milton 

Project Beneficiaries 

Ukrainian families; women; children 

Number of Beneficiaries Supported 

60+ 

Project & Innovative Approach 

The Centre’s settlement team provides support and orientation to Ukrainian newcomers. Its team includes a Ukrainian-speaking Settlement Information Specialist who assists low-English-level Ukrainians. They are also referred to English classes and Employment Support. 

Outcome & Impact 

The Centre has been helping Ukrainian newcomers settle in Canada by providing them with support and an opportunity to join a variety of programs that will help them to better integrate into Canadian society, especially in the Halton Region. 

Key Learnings & Takeaways 

The importance of having a multilingual team that not only provides support to Ukrainians, but also to other newcomers coming from other countries with low English levels. 

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Community Development Council Durham

Region of Project Operation

Ontario: Durham Region (Pickering)

Project Beneficiaries

Ukrainian families with children; individuals

Number of Beneficiaries Supported

53 families; 155 individuals

Project & Innovative Approach

CDCD is currently operating a Durham Ukrainian Humanitarian Response project funded by Durham Region at a temporary hotel setting to assist displaced Ukrainians and their families. The project provides wrap-around settlement and housing support to the Ukrainian families residing at the hotel.

Outcome & Impact

The main outcome of the project is finding suitable housing and resettling all families in the communities they choose. This initiative provides much-needed housing, employment and settlement support for Ukrainians and their families, which creates very positive outcomes for both adults and children during their unsettling time upon initial arrival.

Key Learnings & Takeaways

CDCD found the project to be very practical and warmly welcomed by displaced Ukrainian families, since many of them are tired of going from one temporary place to another without a sense of settlement. The project meets all their settlement and housing needs. However, the funding is very limited and temporary, so it is challenging to manage the program with a short period in which to find affordable housing in the current housing market. Nevertheless, it is positive to see that more than 40 families have already been resettled into permanent housing.

Stories & Testimonials

“We are so grateful for this program since we were almost on the street and your program took us in. Then we received so much support from your staff. You helped us finding work, supported us with everyday needs, support our children for schools, and assisting us finding a permanent place to live. We want to thank you from bottom of our hearts and Canadian government!”

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JIAS Toronto

Region of Project Operation

Ontario: Toronto and York Regions

Project Beneficiaries

All Ukrainian newcomers

Number of Beneficiaries Supported

500+ housing placements; 38 families matched with a Welcome Circle

Project & Innovative Approach

JIAS Toronto initiated a number of innovative approaches to support displaced Ukrainians on both the housing and employment fronts. In terms of housing, JIAS started running housing workshops in Russian weekly to respond to waves of new arrivals struggling to find housing. These workshops provided valuable concrete information to guide newcomers on navigating the challenging Toronto housing market.

The organization also developed welcome circles—groups of volunteers who would work together to support newcomers, similar to constituent groups for privately sponsored refugees. These welcome circles helped Ukrainians in a number of ways, including searching for housing. JIAS also initiated a partnership with Airbnb.org to secure funding for short-term housing for new arrivals. JIAS was the first organization in Canada to receive this funding and has since placed over 500 Ukrainians in short-term housing through this grant. Airbnb will be providing additional funding in 2023.

In regard to employment, JIAS has partnered with two other organizations (JVS and UJA Genesis) to co-host several Marketplace and job fair events for newcomers, as well as employment-related workshops, such as speed mentoring and networking, to support newcomers’ community connections.

Outcome & Impact

Ukrainians created unexpected community connections through housing hosts and welcome circle volunteers. JIAS ended up re-allocating volunteer welcome circles to new Afghan arrivals once Ukrainians were settled and their needs were met. These efforts also created a compelling story we could share with prospective donors to obtain additional support for newcomers; for example, one donor provided Walmart gift cards for us to distribute.

Key Learnings & Takeaways

JIAS collected data at onset of the war through key partners in Europe, making Ukrainians aware of the organization’s services should they want to come to Canada. JIAS created a specialized inquiry form for those individuals to complete that provided additional data about their housing needs and whether they had family support in Canada, for example.

JIAS also made a decision, before government funding became available, to create a dedicated intake unit to field all the calls from concerned friends and family in Canada, as well as Ukrainians still abroad. The intake worker also reviewed all inquiry forms and followed up with those individuals to initiate the intake process.

JIAS realized the necessity of partnering with other organizations to address the crisis, and of not attempting to handle it all independently. JIAS also provided support to smaller organizations, like CUIAS, to help them succeed by sharing resources and best practices. They also sought legal advice before entering into a contract with Airbnb because, as a small organization, this kind of partnership hadn’t been undertaken previously.

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Lutherwood Employment Services

Region of Project Operation 

Ontario: Guelph, Kitchener-Waterloo, Cambridge 

Project Beneficiaries 

Adults and youth seeking employment 

Number of Beneficiaries Supported 

Not specified 

Project & Innovative Approach 

Lutherwood connects people with employers, funding and jobs. The organization’s free services help individuals find and maintain their jobs, and employers recruit and train employees. It has both federally and provincially funded programs, and specialized services for newcomers, youth, and people with disabilities. 

Lutherwood’s services include career exploration, job search strategies, interview preparation, connecting with employers, paid placements and internships, on the job training opportunities. In some cases, the organization can offer employers financial incentives to support with hiring and training new staff. 

For newcomers to Canada, including people from Ukraine, Lutherwood offers one-on one-coaching and a personalized action plan, group workshops, networking events and activities, professional mentorship connections, job placement and coaching, and employment and education navigation services. In addition, the organization is a referral partner for the WES Gateway program, which helps assess the educational credentials of people who have been displaced and cannot access proof of academic achievements from their educational institution. Lutherwood provides career counselling and navigation support for those looking to attend further education.

People from Ukraine who are under 30 may also be eligible to access youth employment programming, which can include paid-pre-employment workshops and job placements. 

Outcome & Impact 

Employment, mentorship, credential assessment, internships, increased knowledge of Canadian labour market & employment requirements, increased knowledge of post-secondary education system & its requirements 

Key Learnings & Takeaways 

Ukrainians were well-served by existing programming and found employment quickly in the area with Lutherwood’s support. 

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Ottawa Chinese Community Service Centre

Region of Project Operation

Ontario: Ottawa

Project Beneficiaries

Ukrainian families and individuals on CUAET

Number of Beneficiaries Supported

400+ to date

Project & Innovative Approach

The OCCSC helps Ukrainian families by providing a free temporary hotel accommodation for two weeks. This time is usually enough to manage all their documents and find a house or an apartment for rent. They also provide contact information for a partner Realtor that can assist newcomers in securing longer-term rental solutions. The service is free for Ukrainian newcomers.

As well, the OCCSC offers many other services, including food bank assistance, help with getting winter clothes for kids, a furniture bank, bus tickets, dentistry programs for children and seniors, youth clubs, language courses, help with finding work, and support for resume writing.

Outcome & Impact

The OCCSC has been able to provide help to more than 400 Ukrainians so far.

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PTP—Adult Learning and Employment Programs

Region of Project Operation

Ontario: Toronto

Project Beneficiaries

Newcomers, including Ukrainians through the CUAET program

Number of Beneficiaries Supported

12 program completions; several others referred to appropriate training or programs in the community

Project & Innovative Approach

PTP ensures that staff are aware of displaced Ukrainians and their families in Toronto, and programs provided by the government to support their settlement in their new home. 

PTP meets new Ukrainians through their outreach activity at a food bank every other week. They are assisted by Ukrainian-speaking staff who explain the organization’s programs and services and share external resources to help with their settlement in Toronto. 

PTP also participates in Newcomer events, including in-person Toronto Newcomer Day, and meeting a great number of Ukrainian families through the CUAET program. Staff serve them in their preferred language (Ukrainian), and share the Greater Toronto Area’s settlement and professional enhancement resources available in the community. PTP also provides support through employment services, language enhancement, and labour market information. 

Outcome & Impact 

IRCC offers classes like citizenship, and IELTS to certify their level of English (required by some clients to apply for either PR or citizenship). All those classes are taken to help with their status that impacts their settlement in Canada. 

Also, some courses like G1, IELTS, food handler, WHMIS, Business Writing and Conversational circle help clients in preparing for employment or enhancing their skills in maintaining their jobs. 

Key Learnings & Takeaways 

The biggest takeaway is how great the Canadian system has been (per feedback from CUAET clients) in supporting people to make the transition from Ukraine to Canada so smooth. However, despite efforts by the government and Canadian organizations to help displaced Ukrainians settle in Canada, obtaining affordable and stable housing in the Toronto area is a massive challenge for CUAET program members. As a result, it would be great to have more information to share with displaced newcomers about where they may be able to go to obtain consistent, dedicated and solid assistance in finding affordable, stable, clean, safe housing in the city. 

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Quinte Immigration Services (QIS)

Region of Project Operation

Ontario: Hastings County, Prince Edward County, Northumberland County, Greater Napanee area

Project Beneficiaries

Ukrainian families; women; youth; children

Number of Beneficiaries Supported

98 as of January 16, 2023

Project & Innovative Approach

QIS, in partnership with the Quinte LIP, has been implementing a 3 step “Adapt – Integrate – Assimilate” program for Ukrainian newcomers in the Quinte region:

• Step “Adapt” covers social adaptation initiatives and projects
• Step “Integrate” covers Employment initiatives and programs
• Step “Assimilate” is about cultural fit initiatives.

Outcome & Impact

Quinte region is mostly a rural area. Despite that, the retention rate for Ukrainian newcomers in the Quinte region is more than 80%, which justifies the efforts and investment into Ukrainian newcomers’ settlement in the region.

Key Learnings & Takeaways

Plan for resources over the whole period of program, reach out to community agencies as per their services’ specialization, and engage Ukrainian newcomers into in person events and activities!

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Rexdale Women’s Centre

Region of Project Operation

Ontario: Toronto

Project Beneficiaries

All Ukrainian newcomers, including women; youth; children; families.

Number of Beneficiaries Supported

100 newcomers since October 2022

Project & Innovative Approach

RWC hired a Ukrainian-speaking counsellor who is providing settlement services to newcomers, including assessment, orientation, information, referral and counselling services. The counsellor has established partnerships with other stakeholders to provide the requested services to newcomers.

Outcome & Impact

Settlement services, information referral and connection to available resources

Key Learnings & Takeaways

It is important to do a detailed needs assessment and to make action plans to address newcomers’ needs and refer them to appropriate resources. Ukrainian newcomers need reassurance that they are safe, and they can build their future with their families in Canada

Stories & Testimonials

“I learned by coming to the RWC not to worry . . . I am not alone . . . we are able to get support here.”

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Sault Community Career Centre

Region of Project Operation

Ontario: Sault Ste Marie, St. Joseph Island, Echo Bay, Dubreuilville

Project Beneficiaries

Ukrainian families, including women, single men, children, seniors, and youth

Number of Beneficiaries Supported

70 to date

Project & Innovative Approach

Sault Community Career Centre is a main settlement service provider in Sault Ste Marie and surrounding area. It has been receiving Ukrainian families since the crisis started last year. The Centre has developed a network of services in its community, and works in collaboration with local school boards, rental management companies, local churches, volunteers, LIPs and various community organizations to provide necessary support to displaced individuals and families.

Outcome & Impact

A major outcome of this initiative is that clients received immediate settlement and employment support, language training and housing support from the Centre. Clients feel connected with their new community and have been successful in finding employment.

Key Learnings & Takeaways

Ukrainian families are in need of temporary accommodations and resources for mental health. Most clients required immediate mental health support, which can be lacking in communities where there is a shortage of specialists.

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South London Neighbourhood Resource Centre

Region of Project Operation 

Ontario: London 

Project Beneficiaries 

Women; youth; children; families 

Number of Beneficiaries Supported 

265 temporary Ukrainian residents 

Project & Innovative Approach 

The Newcomer Settlement Services of the South London Neighbourhood Resource Centre is fully funded by IRCC. The organization provides a welcoming community whereby displaced Ukrainians, and their families can feel safe, creating a place where they share a sense of belonging and meet others to increase their networks and learn more about Canadian way of life. 

In order to achieve this goal, settlement staff are actively involved in creating and engaging Ukrainians in cultural programs and events. The aim is to create opportunities for newly arrived families from Ukraine to attend, participate, and to volunteer, allowing them to stay active in their community and serve as a role models for others who come after them. 

The South London Neighbourhood Resource Centre also builds connections between newly arrived and established Ukrainian families who have been in Canada for a while. 

The organization engages them to initiate the first steps to connect, socialize, and build friendships. For example, on Aug 21, 2022 in partnership with the London Ukrainian Centre, the Canadian Ukrainian Congress – London Chapter, the London Ukrainian Humanitarian Assistance and the Northwest London Resource Centre, the organization arranged a BBQ session where over 400 Ukrainians were present. Around 60% of participants were families who arrived in Canada for the last three to four months. 

In order to increase their networks, Ukrainians were also invited to attend the Newcomer Day organized by the City of London at the RBC Centre on October 29, 2022, where the Temporary Ukrainian Residents were able to connect with businesses, settlement and other agencies in London. 

The organization arranged a field trip to Apple Land Station to experience picking apples, visiting the Fanshawe Conservation Area and enjoying the Magic Lights at Mount Brydges in Ontario. 

SLNRC will also arrange to celebrate the annual International Women’s Day, whereby this year 30 recently arrived Ukrainian women will come on stage to showcase their Ukrainian culture. This will be a great opportunity for them to learn about other different cultures as well. The event will take place on March 4, 2023. 

A new initiative that was recently created in partnership with the London Public Library is the Ukrainian Women Social Group. This group is gaining popularity and interest. More and more women join this group every Saturday, where they can get together at Bostwick Branch Library to socialize and celebrate their successes in settling down and building a new peaceful life in Canada. 

Through the Canada Connects programs, such as the Conversation Circles, SLNRC created more opportunities where Ukrainian participants can improve their day-to-day English skills as well as find new friends and learn about life in Canada. This was possible through the partnership with the Bostwick Branch Library. 

The information and Orientation sessions offered to the Ukrainians covered different topics to increase their understanding about: 

• living and working in Canada 
• improving their language skills 
• school systems and enrolling their children in schools 
• health care and education systems 
• banking and tax systems in Canada 
• employment sessions for Ukrainians about Canadian labour market 
• introduction to Canadian-style resumes, employment and job opportunities 

Through SLNRC’s networks with different organizations and businesses, the organization was able to connect those who are ready and willing to start working. Some of those hired who speak both languages became Ukrainian team leaders and

trained newly hired Ukrainians with low English levels. Through this approach, more and more Ukrainians find employment and are able to support their families financially. SLNRC also hired a Ukrainian-speaking Library Settlement Worker and a Temporary Ukrainian Resident to build connections with newly arriving Ukrainians. The organization is in contact with rental property companies who offer Ukrainian families different incentives and discounts that allow them to overcome barriers to finding a rental property for their family. 

Outcome & Impact 

Outcomes for beneficiaries: 

• Increased knowledge of life in Canada 
• Improved English language skills 
• Acquired knowledge, skills and connections to improve their networks 
• Increased their participation in communities and social networks 
• Socializing and building a network is one of the keys to successfully settling in a Canada. As newcomers become actively involved in their new Canadian community, they find others like them and build a sense of belonging. 

Key Learnings & Takeaways 

• Newcomers who are displaced due to wars need to be supported and welcomed by people who understand their culture and speak their language whenever possible 
• Create a safe space and a welcoming environment where newcomers feel they belong 
• Respond to their needs and inquires in a timely manner 
• Organize activities where the whole family can participate 
• Be flexible to provide activities when they are available (on weekends and evenings, for example) 
• Provide support services—such as childminding, transportation, and interpretation—to enable their full participation 
• Create new partnerships with organizations who share common goals and are eager to help newcomers 

Stories & Testimonials 

In one of the conversations with the Library Settlement Program worker, a Ukrainian mother said, “I couldn’t believe I would be able to smile again…. After meeting you the sun started to shine again. I even started to dress up better and put some make ups on. And I began to like myself as I look in the mirror”. 

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Toronto and Region Conservation Authority

Region of Project Operation

Ontario: hybrid learning program with some in-person activities take place in the Greater Toronto Area; in-person activities are livestreamed for remote access

Project Beneficiaries

Youth age 18–35

Number of Beneficiaries Supported

2 Ukrainian temporary residents in cohort from October 2022–March 2023

Project & Innovative Approach

TRCA’s Newcomer Youth Green Economy Project (NYGEP) is a powerful opportunity for newcomer youth ages 18-35 to start or advance a career in the Canadian environmental sector and grow professionally through job skills training, networking, experiential group projects with host employers, mentorship, and field trips. Throughout the five-month part-time program, participants are provided a combination of career support as well as fun, interactive networking opportunities to help with isolation, mental health and increased wellbeing. The program strives to create opportunities for community connections, sense of belonging and increased professional and social networks.

For example, over the last two years the program has instituted a social meet-up for program participants and alumni that takes place virtually every Saturday. This “Social Saturday” is a drop-in program that provides an opportunity for participants to network, make friends and receive support from staff. Participant feedback has been very positive, with some clients indicating they look forward to Saturday (and other NYGEP events) every week as their only social outlet. The program also includes hikes, camping trips and events that bring together program alumni and current participants.

The innovative mix of career support with these social and community events has resulted in participant employment outcomes, new friendships and a very positive experience for newcomer youth. Participants leave the program with a supportive social group that continues to engage with the program and future participants.

Outcome & Impact

With over 200 hours of coaching support provided to each cohort, 100% of clients would recommend the program to a friend. Training provided to each cohort totals over 170 hours, with a 21% salary increase post program for the most recent cohort. TRCA has also engaged 5 employers in each cohort to mentor groups of participants through a real-world project to get hands-on work experience. This opportunity to increase their professional network as well as gain experience they can add to their resume helps clients advance their careers. Their mentors act as references and in some cases have hired program participants. TRCA staff have mentored, hired and supported participants as well and this vast TRCA network that program staff can tap into has helped the program to achieve even greater outcomes for participants.

Key Learnings & Takeaways

Clients benefit from a combination of career support and opportunities to create social and community connections. Each cohort that graduates from the program is continuously engaged in the program and invited to network with other alumni and current clients multiple times per year. Alumni who are now working in their chosen field act as mentors, guest speakers and professional and social networks for new program participants who are often very new to Canada (some less than 1 month arrival). Another main takeaway is providing not only training on job search and corporate culture topics, but clients really benefit from individual coaching and having an assigned coordinator that works with them throughout their time in the program. This individualized and customized support is key to not only having clients feel supported but also making sure they are progressing in their job search.

Stories & Testimonials

“I would definitely recommend someone who’s interested in the NYGEP program to participate. You will meet lots of amazing and like-minded people, and receive knowledge, tools, trainings to help you succeed in your career!”

“Once you are in, you find yourself in a bubble of support. You can learn from the other participants, our coordinators, and that the guest speakers are fantastic.”

“I wish all the new coming immigrants get the chance to participate NYGEP. I will definitely spread the words.”

“(NYGEP) is already great working with great team (sic). I went from unemployment in Sep 2021 to a project coordinator in March 2022. I would say to someone considering the program just go for it without any second thoughts.”

“NYGEP has given me invaluable skills in searching for jobs in the green sector that not only I can use to increase my chances of a career that I actually want, but also that I can use in other aspects of my life (volunteering and general meeting people etc). I’ve met wonderful people and have a better understanding that even though I’m not from this country and am starting fresh, I can still follow the path I want for myself, especially now with all this knowledge that the team and these sessions have provided.”

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The Vietnamese Community Center of Mississauga

Region of Project Operation 

Ontario: Peel Region (Mississauga) 

Project Beneficiaries 

All newcomers 

Number of Beneficiaries Supported 

37 displaced Ukrainians to date 

Project & Innovative Approach 

The Language and Skills Training/ Settlement Services program at the Vietnamese Community Center of Mississauga is a multi-cultural non-profit organization, providing free English classes to newcomers and assisting in integrating newcomers to Canadian life and society. Recently, the center helped displaced Ukrainians and their families looking for jobs, places to live and expanding their knowledge about Canada’s culture. The center connected them with local postings, posted available positions on its bulletin board, helped clients apply for interviews online and prepared for the interviews (what to expect, learning new vocabulary). 

The center offers free Wi-fi and computers for clients to look for jobs and apartments/rentals. The center also provided interpretation for Ukrainians with a language barrier and helped enroll their children in schools. Registered low-income families received clothing and Christmas gifts for children. The program also delivered information sessions on available service programs in Ontario. 

Outcome & Impact 

This project helped settle many displaced Ukrainians into their new environment and supported them in the ways mentioned above. 

Key Learnings & Takeaways 

Newcomers must have their basic needs met before participating further in Canadian culture. They must have a place to live, a job to pay the bills, food to survive and clothes to wear. 

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Waterloo Region Grassroots Response to the Ukrainian Crisis

Region of Project Operation

Ontario: Waterloo

Project Beneficiaries

Ukrainian women; children; youth; families; single adults

Number of Beneficiaries Supported

288+ families

Project & Innovative Approach

The grassroots group is completely volunteer led with no gov’t funding. The group started meeting in March 2022 and has been able to mobilize over 500 volunteers in the region by providing opportunities. There are over 110 hosts, over 500 Ukrainian families that have completed the application form, and 300 families connected with and helped with virtual connection, finding a host, connecting them with settlement agencies, providing food/clothing/hygiene items.

Outcome & Impact

The project has helped to transform the community into a more caring community. It is still ongoing.

Key Learnings & Takeaways

There is a need to find identified leaders who have a clear understanding of communicating between teams and engaging with other volunteers. Don’t underestimate the power of your local community; provide meaningful ways for them to help and they will.

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Wesley

Region of Project Operation

Ontario: Hamilton, Brantford

Project Beneficiaries

Adults; children; families; individuals; seniors

Number of Beneficiaries Supported

430+

Project & Innovative Approach

Using an adaptation of the newest Client Support Services model of case management, Wesley welcomed Ukrainian newcomers with a client-centered intensive case management approach that provided them with a warm, welcoming and safe environment and essential supports upon arrival in Canada. This model has four core components:

1. Case Management: Intensive case management services were provided to Ukrainians once initial contact had been established, through touch points such as online referrals, local partner immigration agencies and local the Ukrainian community. Once initial contact had been made, a case file was opened using a client-centered needs assessment. Based on the needs assessment, intensive case management was provided to all Ukrainian family members in a desk-free mobile environment, linking them to the supports and services they need in the community. These supports include community orientation, arranging appointments, completing forms, interpretation and translation, group workshops on settlement-specific topics, accompaniment to appointments, mental health support, school tours, and rental housing visits.
2. Community Connection: Both within the IRCC family of settlement services and the broader community, Wesley’s Client Services Support for Ukrainians was built on community connection. Wesley’s leadership team swiftly joined the following networks: Hamilton Ukrainian Humanitarian Crisis Response Team, Ukrainian Settlement Working Group (Chair), Brantford Ukrainian Relief Working Group, Ontario Ukrainian Action Table, Ontario Sector Ukrainian Table. Wesley also formed a partnership with the Ukrainian Canadian Congress, immersing case workers in the Ukrainian community at locations recommended by the Ukrainian Canadian Congress (churches, donation centres, etc.) and joining online Ukrainian communities. Wesley also ensured that warm referrals were made to employment services that could serve Ukrainian clients.
3. Coordinated Approach: Wesley is unique in adapting the ETO/iCARE systems to report service provision to Ukrainian clients. This is a CSS program province and nation-wide database which is helpful in information sharing, in-depth tracking and reporting, that ensures innovation, quality improvement and project evaluation.
4. Coordination of Community Donations: As the focal point agency, Wesley accepted and distributed donations to Ukrainians and agencies serving Ukrainians, including gift cards from OCASI. Wesley also included Ukrainian clients in the agency’s emergency food distribution channels and Christmas hamper program. The coordination of donations was a key factor in supporting Ukrainians.

Outcome & Impact

• 433 clients received donations, referrals and orientations, including 291 clients receiving intensive case management.
• 94 Ukrainians receiving gifts and food at Christmas time
• 109 online inquiries for case support, from Ukrainians both in Canada and still abroad
• Promotion of Wesley’s program through the Україна Hamilton, Burlington, Brantford, Oakville Онтаріо допомагаєonline Facebook group with a following of over 7,500
• Promotion of online settlement workshops and weekly English Conversational Circles to a network of 164 clients
• A total of 275 $50 gift cards (PC, Food Basics, Canadian Tire, Marks Work Warehouse, Circle K and Sport Chek) given out 160 Ukrainian families and 92 local partner settlement agencies
• 152 Ukrainians attending weekly online English Conversational Circle, hosted by staff who speak both Ukrainian and English (and other languages spoken in the Ukraine)
• 131 Ukrainians attending 16 online settlement workshops, hosted in partnership with Immigrant Working Centre, the YWCA, Mohawk College, Empowerment Squared, Goodwill Amity, Access Employment, the Hamilton Legal Clinic and the Hamilton Tax Help. Topics include G1 drivers licensing, settlement, accreditation of foreign credentials, housing and rental agreements, digital literacy, tax help, careers in various sectors (health care, production, transit), and entrepreneurship.

Key Learnings & Takeaways

• The importance of communication of among government entities and services providers, from the time that a CUAET is issued, including communication among agencies providing welcome hotels, coordinating host homes, and offering settlement services
• The need for a tracking system of which city Ukrainians might be arriving to or settling in
• The importance of Ukrainians being equipped with pre-arrival awareness and orientation to life in Canada (similar to what UNHCR offers to GARs)
• An examination of financial support for Ukrainians upon arrival, including restrictions of their eligibility to financial support (OW, ODSP, Child Tax Benefit)
• The economic challenges faced by Ukrainians with restricted visas
• An understanding of the challenges Ukrainians face in finding housing, in a current housing market of rising rent and low vacancy rates
• The need for creativity in finding resources and support for clients, including various forms of government assistance, emergency food, temporary housing.

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West Neighbourhood House

Region of Project Operation

Ontario: Toronto

Project Beneficiaries

LGBTQIA+ couples; single women

Number of Beneficiaries Supported

3

Project & Innovative Approach

West Neighbourhood House’s employment-related services program provides individual supports to newcomers, including displaced Ukrainians, who want to improve their job prospects through information, guidance and referrals to education and training programs. The program did a needs assessment with clients at initial contact and based on their short-term and long-term goals, provided resources, referrals to other services, guidance, system navigation and information relevant to their needs.

Some clients were hoping to stay in Canada long-term, whereas others intended on going back to Ukraine when it is safe to do so. This largely affected the level of engagement and commitment to accessing resources and other services that were being offered. It is important to meet clients where they are at, and listen to their needs, experiences and learn about their transferable skills/interests, which they might not know can be applied to the Canadian labour market, their job search and resumes. Providing follow-up appointments regularly and in their location/mode of choice (in-person/virtual) provided clients with access to supports on a regular basis, especially at the time of arrival when they need more support services. 

Outcome & Impact 

One client found a job and another registered for ESL for language training. 

Key Learnings & Takeaways 

Provide clients with a sense of belonging by connecting them to resources in the community and ways they can contribute. Mock interview sessions helped clients feel more prepared for interviews. Clients who hope to stay in Canada long-term were more invested in finding employment opportunities and getting language training and doing other education/training programs. It is important to first understand clients’ short-term and long-term plans/goals; this will determine their level of engagement and commitment to learning and accessing resources. The labour market experience in Canada is different than in Ukraine, and therefore a lot of time needs to be dedicated to providing information, awareness, guidance, and system navigation. Providing opportunities to boost newcomers’ confidence during appointments is also very important so that newcomers don’t get discouraged if finding a job is taking longer than expected. 

Stories & Testimonials 

“I am writing to tell you that I got a job. I want to thank you a lot! It’s all thanks to you! You sent me the LIP website I applied for an offer from there. Then you helped me with the interview questions. You were sent to me from the sky!!! I am really thankful. Honestly, even Ukrainians didn’t help me this much. And with this much heart.! Although I asked for help from many ppl, they didn’t help me as much, practically! You are the best!” 

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WESUN—Windsor Essex Supporting Ukrainian Newcomers

Region of Project Operation

Ontario: Windsor-Essex County

Project Beneficiaries

All Ukrainian newcomers

Number of Beneficiaries Supported

65+ families

Project & Innovative Approach

WESUN created a website as an information hub for those wanting to settle in Windsor-Essex County. This allowed newcomers to find relevant information to assist them in the transition. As newcomers settled and continue to settle in the area, WESUN offers assistance in the form of gift cards to Walmart and their nearest grocery store, social events (coffee drop in, volleyball games, festivals) and transportation.

Outcome & Impact

WESUN has tried to unite Ukrainian newcomers so they do not feel isolated. Life is very different here and many enjoy the social activities. The website is also a very valuable resource where many have said they found helpful information.

Key Learnings & Takeaways

It is important to keep the lines of communication open with newcomers to understand their changing needs.

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The Windsor Women Working With Immigrant Women

Region of Project Operation 

Ontario: Southwestern Ontario 

Project Beneficiaries 

Women; youth; men; children 

Number of Beneficiaries Supported 

23 

Project & Innovative Approach 

W5 has provided services including: 

• Assisting clients who had limited English with a translator 
• Meeting with clients immediately as soon as they arrived 
• For clients calling before arriving in Windsor, providing necessary information 
• Provided referral services for a client who needed prenatal care 

Outcome & Impact 

Clients were assisted with their needs, such as housing, employment preparation, prenatal care referral, and enrollment in a language class. 

Key Learnings & Takeaways 

Explore various options to meet the clients needs. 

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YMCA Immigrant Services

Region of Project Operation

Ontario: Kitchener, Waterloo, Cambridge, Stratford-Perth

Project Beneficiaries

All Ukrainian newcomers, particularly mothers and children

Number of Beneficiaries Supported

625

Project & Innovative Approach

When Ukrainian arrivals began coming to the region, the YMCA immediately connected with local Ukrainian volunteer organizations and community groups, in order to raise awareness among key individuals in each organization so that referrals could be made among them. This was largely done virally through social media, such as Facebook groups.

Later, the YMCA hired two Settlement Workers—one Russian and one Ukrainian speaking—which allowed for connection to clients on both a language and cultural level. The organization found this best practice of hiring individuals that represent the communities served to be very impactful, as trust is built and outreach efforts flow more naturally.

The YMCA adapted some of its existing programs to target Ukrainian speakers specifically (i.e. a kindergarten readiness program), and was proactive with its activities and services anticipating this high volume of newcomers from the region.

The organization also spent time educating existing staff on the evolving supports and pathways for unique CUAET holders, including by participating in webinars and sharing updates on financial assistance.

The YMCA also began to see a trend of newcomers moving to rural areas. The organization’s existing work in smaller centres in Perth and Huron Counties provided a foundation for serving this group.

Finally, connections to other YMCAs within Ontario facilitated sharing trends, challenges and innovations to support Ukrainian newcomers. This allowed the organization to be prepared for things others were experiencing, and share helpful information with others.

Outcome & Impact

The YMCA was able to support Ukrainian newcomers with:

• Access to Education and orientation to the education system
• Access to language assessment and language training
• Access to Employment Supports (Job search, Resume, Credential assessment etc.)
• Housing Information for when families seek to move out of host stays
• Access to medical care (including mental health)
• Connection to community programs and the host community (social networks)
• Document use and orientation to Canadian laws and systems
• Computer literacy and other like skills
• For those in the Mentorship Program, developing their professional networks and understanding the Canadian labour market
• Helping to develop a sense of belonging

Key Learnings & Takeaways

The most notable learning would be centered around the unique challenges of the immigration status that Ukrainians hold. As this was a completely new category, service providers at first did not know how to treat this. For example, within schools, the registration process had to quickly catch up to understanding the eligibility criteria; this took effort around advocacy and delayed access. This was repeated time and time again with others services, such city services, transit assistance and others.

In regards to employment, the YMCA noticed trends among Ukrainians arriving with lower English levels but higher levels of education and training seeking to access the labour market at a faster pace than their Permanent Resident counterparts, due to a lack of financial assistance options. A good takeaway from this work was a sense of stronger coordination between the employment and settlement aspects of the organization to meet a specific need.

While it was helpful to work with volunteer groups and community organizations for connections to new arrivals and trust building, there were challenges similar to those at the time of the Syrian-newcomer influx. Most notable is the vulnerability this can create among newcomers with their host or volunteer connections. This was seen with housing situations in which there were inconsistencies in expectations around payment and the length of stay for each family. Additionally, some families felt a sense of obligation to work for the host family, and were in some precarious employment situations.

Finally, as many specific supports were implemented for Ukrainians only, a perception grew among the community that there was one group receiving preferential treatment. This was noted in discussions among newcomers as well as SPOs. The YMCA did its best to navigate this as an agency, and made every effort to provide similar and consistent access to programs and services for all.

Stories & Testimonials

A highly skilled internationally trained Emergency Physician from Ukraine came to the YMCA office to seek support through CUAET in early stages of the war and was supported by staff with the organization’s full complement of programs and services.

At first, the young woman was eager to seek a job as a doctor in Canada, but soon became discouraged about the prospect of credential recognition and the challenges this pathway might pose. However, with some encouragement and support, she began working as a PSW in a local Long-Term Care Home, and since then has been promoted to a Nurse’s Aid. She has now applied for Express Entry under the new options for those in the Health Care Sector and is optimistic about her future in Canada and eventually becoming a doctor.

“I very appreciate your work. I am lucky to participate in meetings. The Conversation Circle helps me to speak up. I met kind and friendly participants in it. Teachers and volunteers are great!!! They create friendly atmosphere in the class. It is so comfortable to communicate with them. Thank you very much!!!” – English Conversation Circle Participant

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YMCA of Hamilton/Burlington/Brantford

Region of Project Operation

Ontario: Hamilton; Brantford

Project Beneficiaries

Families with children (infants, children, teens); single individuals (women and men); couples; adult siblings

Number of Beneficiaries Supported

400+

Project & Innovative Approach

YMCA’s innovative approach to settling displaced Ukrainians and their families is done through personally working with the clients, assisting them in various aspects of their settlement process (for example, English assessment, settlement needs assessment, and connecting them with appropriate resources).

Specific Programs for Ukrainians arrivals are as follows:

• Housing (Hamilton / Brantford) Placing them in temporary housing, and continuously checking in on their process (jobs, necessary documents, housing) in the settlement aspect; meeting with displaced Ukrainians and their families face to face, to provide necessary short-term housing and aid them in the search for long term housing

• Employment (Hamilton)Ukrainian clients are referred internally to YMCA’s Employment Supports department, where they are able to meet with an employment counsellor in their first language to help them secure meaningful employment.

• English Conversation Circles (Brantford) In collaboration with the Slavic Church of Brantford, the YMCA HBB has initiated weekly English Conversation Circles to support English-language and social-networking needs of Ukrainian families. Newcomers were able to practice spoken English in a relaxed social setting, learn about community services, and talk about Canadian culture, customs and connect with others in their community.

• Youth Mentorship (Brantford) Implanted youth mentorship groups providing Ukrainian youth with opportunities to socialize, network and engage in fun activities supported by youth mentors. Newcomer youth received English language support, and learned leadership skills coaching from youth mentors. They engaged actively in various outdoor activities, movie nights, indoor swimming, and other recreational activities.

Outcome & Impact

Through this project, YMCA was able to help Ukrainians in all aspects of their settlement process. The organization successfully referred displaced Ukrainians to necessary services for a smooth transition into a new community, including healthcare necessities, community integration, English courses, children daycare/school registration, social activities, and more.

Key Learnings & Takeaways

Keep up to date with changing Ukrainian housing services/settlement services, and available supports to displaced Ukrainians in GTHA area, for appropriate referrals and information to Ukrainian families and communication between other community partners.

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YMCA of the National Capital Region

Region of Project Operation 

Ontario: Ottawa 

Project Beneficiaries 

Women; youth; families; clients in regulated professions and skilled trades; clients with language barriers; and others. 

Number of Beneficiaries Supported 

600+ since June 2022 

Project & Innovative Approach 

Once the new immigration pathway for the displaced Ukrainians was announced, the YMCA of the National Capital Region responded by hiring the first Ukrainian-speaking staff for the Newcomer Information Centre (NIC). The NIC is the first stop for many newcomers in the Ottawa region and was expecting an increased number of Ukrainian clients. 

Starting in April, YMCA started welcoming new arrivals and the numbers kept growing. The organization realized a significant need of hiring Ukrainian-speaking staff for programs throughout the Employment and Newcomer Services Department. It added an additional Ukrainian information and referral specialist to the NIC department to conduct needs assessments and make referrals to community partners. Later, the organization realized that it would be more efficient to offer group sessions both in person and online on settlement and immigration topics in the Ukrainian language. On average, about 10-15 participants would attend the group workshops. When content was translated into Ukrainian and the workshops were facilitated in the Ukrainian language, some of the sessions increased to over 100 participants, some of whom were from other provinces. This continues to be in great demand and the organization is currently working on creating a library of resources and updating the content of information sessions to suit the needs of displaced Ukrainians. 

As the Ukrainian Information and Referral Specialists were meeting with Ukrainian newcomers at the NIC, YMCA saw a significant need for employment support which included resume writing, interview preparation and job search strategies. The organization collaborated with the YMCA Employment Access Centre and were able to hire two Ukrainian Employment Consultants, one for each site. The most successful initiative in employment services was to create group sessions to train Ukrainian newcomers on job searching and application. The sessions had such a demand that the organization had to move them to the regular weekly schedule, where between 15-20 people would attend in-person sessions. In addition, YMCA invited employers who were willing to hire clients with limited English and did hiring sessions at the Centre. With these training sessions in the Ukrainian language and individualized support provided by the Employment Consultants, YMCA was able to employ a significant number of displaced Ukrainians who came to the Centre. 

In addition to employment support, NIC staff noticed an increased interest in pre-employment training, skilled trades, and career change. As a solution, YMCA partnered with the YMCA skilled trades programs Power of Trades and Green Building. Each program accepted Ukrainian-speaking clients in each of their cohorts between May 2022 – and January 2023. All the participants successfully graduated from the programs and secured employment in various skilled trade sectors. The success rate of the Ukrainian participants increased the program’s reputation and demand, and now YMCA is considering the possibility of running an all-Ukrainian cohort. 

While doing a needs assessment at the NIC, YMCA noticed an increased number of newcomer Ukrainian youth who needed support. To better assist them, the organization hired a Ukrainian Youth Advisor for the Newcomer Youth Leadership Development Program (NYLD). The program helps newcomer youth engage in their community and build leadership and life skills through group workshops and activities, access to health and fitness sessions, volunteering, and participating in special community events. 

As of January 2023, the YMCA of the National Capital Region has hired 7 Ukrainian-speaking staff throughout the Employment and Newcomer Programs. The Newcomer Information Centre continues to work as a first stop, where trained Information and Referral Specialists conduct a needs assessment and refer the displaced Ukrainians to the programs and services in the community to help them better integrate into the community. 

Outcome & Impact 

The YMCA of the National Capital Region has made a significant impact on welcoming the displaced Ukrainians in the Ottawa region by providing them with information on settlement and integration, and referring them to programs and services to help them be successful and feel supported. Many of the Ukrainians who visited the organization’s Centres were also able to develop pre-employment and soft skills training and secure employment. The Youth Leadership program provides an ongoing support to newcomer Ukrainian youth to help them integrate into the community and develop leadership and life skills. 

Key Learnings & Takeaways 

The biggest take away is to ensure that services can be delivered in the Ukrainian language due to a significant language barrier. A key ongoing focus will be on creating and delivering relevant content through various platforms. 

Stories & Testimonials 

“I am a newcomer from Ukraine. It’s been two months since I arrived in Canada. Starting a life in a new country is never an easy step knowing that your motherland is under attack. Considering all the difficulties and stress that all the Ukrainians are facing attempting to start their life from scratch, YMCA became one of the organisations that helped me to discover the opportunities in Canada and understand how I can make my Canadian journey easier. First week after I moved in Ottawa I became a client of the Newcomer Information Centre. I was happy to see the warm welcome from the Ukrainian speaking specialist who helped me to make my first steps in settling in. After assessing my needs, I was invited to the workshop in Ukrainian language. It helped me to fit my professional skills to the Canadian job market in the best way. I prepared my Canadian CV, and after the very first application I was invited for the job interview and employed in two weeks! It was unbelievable! Now I am one of the members of NIC team where I have a chance to assist newcomers from Ukraine and other countries and make my own, may be small, but still substantial contribution in their integration process. Today YMCA in Ottawa is one of the points where all the Ukrainians can get help avoiding any language barrier. I am delighted to be a part of YMCA family.” – Riana Teifukova 

 

 

 

 

 

Centre for Skills Development

Region of Project Operation

Ontario: Burlington, Oakville, Milton

Project Beneficiaries

Ukrainian families; women; children

Number of Beneficiaries Supported

60+

Project & Innovative Approach

The Centre’s settlement team provides support and orientation to Ukrainian newcomers. Its team includes a Ukrainian-speaking Settlement Information Specialist who assists low-English-level Ukrainians. They are also referred to English classes and Employment Support.

Outcome & Impact

The Centre has been helping Ukrainian newcomers settle in Canada by providing them with support and an opportunity to join a variety of programs that will help them to better integrate into Canadian society, especially in the Halton Region.

Key Learnings & Takeaways

The importance of having a multilingual team that not only provides support to Ukrainians, but also to other newcomers coming from other countries with low English levels.

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Chatham-Kent Local Immigration Partnership, Community Attraction and Promotion, Municipality of Chatham-Kent

Region of Project Operation 

Ontario: Chatham-Kent 

Project Beneficiaries 

All displaced Ukrainian individuals and families 

Number of Beneficiaries Supported 

26 

Project & Innovative Approach 

Supporting displaced Ukrainians and their families was jointly led by the Chatham-Kent Local Immigration Partnership, Community Attraction and Promotion, a division of the Municipality of Chatham-Kent and local settlement. 

Community Attraction and Promotion initially brought the issue to local Council, and subsequently got Council to endorse writing to Minister Fraser expressing ongoing

support as a welcoming community. From there, several initiatives were undertaken including: 

• Creating a Let’s Talk community call-out page (maintaining a database of community offers of support – jobs, housing, other – to be shared with settlement) 
• Maintaining web pages for community use 
• Ukrainian flag raising and ongoing flag display at Civic Centre 
• Standing Agenda item at LIP Council meetings 
• Included as a component of Welcome Week 
• Regular meetings between settlement, the Municipality and LIP 
• Ensured referrals/connections for all Ukrainians to settlement services (Adult Language and Learning is one of two settlement agencies and serves as focal point for Ukrainian resettlement) 
• Mayor engaged in welcoming Ukrainians to the Municipality and thanking local sponsors 
• Respond to requests for community information from CUAETs pre-arrival – to help with decision-making 

Outcome & Impact 

• Building community awareness regarding the needs of displaced people and refugees 
• Supporting Ukrainians already in the community 
• Welcoming and connecting families to the local community and settlement services 
• Ensuring that employers were aware of supports available to help new Ukrainian hires 
• Established a system for connecting and sharing information with Ukrainians, including pre-arrival, (whether or not they arrive to Chatham-Kent) 

Key Learnings & Takeaways 

The key learnings of this initiative are the efficiency and effectiveness that a community collaboration can bring to a project. Working in tandem, the Municipality of Chatham-Kent, CK LIP and Settlement can cover off most, it not all, newcomer settlement needs. 

CK LIP is housed within the Community Attraction & Promotion division of the Municipality, whose mandate is to promote the community to visitors, residents and talent. The work to attract and welcome immigrants is therefore actively supported by Mayor and Council, who also see how beneficial the work of LIP is to support the broad community effort across a smaller community. 

Because CK is a smaller centre with established networks of communication, it is easier to collect offers of assistance from the community. Smaller centres like Chatham-Kent are often able to offer a level of support on a case-by-case basis that larger centres often cannot – those who come are treated as individuals, not numbers. 

Municipal connections to local employers can also assist local settlement and streamline the process of displaced peoples finding local employment. 

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City of Toronto Newcomer Office

Region of Project Operation

Ontario: City of Toronto in partnership with City of Hamilton, Durham Region, Halton Region, Peel Region, York Region

Project Beneficiaries

Individuals feeling the conflict in Ukraine, including families, children, teens, women, men, seniors, single-parent households, and others. Through the provision of targeted supports, this initiative has also assisted trauma survivors and individuals with acute mental health issues related to the conflict.

Number of Beneficiaries Supported

1,952 unique individuals between June 6, 2022 and January 12, 2023

Project & Innovative Approach

The City of Toronto’s Refugee Resettlement Program, first approved by Council in October 2015, was reactivated in 2022 to address the urgent needs of those fleeing the conflict in Ukraine and arriving in Toronto. The City of Toronto Newcomer Office, a city-wide Local Immigration Partnership, leads the implementation of the program which aims to mobilize the existing supports within and outside of City structures and facilitate enhancements where needed.

A key component of the City of Toronto’s Refugee Resettlement Program for the Ukrainian response efforts is the GTHA Regional Response, a partnership formed between the City of Toronto and five neighbouring municipalities (Peel Region, Durham Region, Halton Region, York Region and City of Hamilton). Together these municipalities implement a coordinated approach to address the immediate shelter needs of individuals arriving from the Ukraine. The Program provides temporary hotel accommodations with wrap-around supports to address emerging issues and gaps in service provision. Through coordinated efforts Ukrainian arrivals are provided with a secure and healthy living environment that supports their privacy and dignity. In addition, they are protected from a range of risks, including exploitation and abuse, poor access to services, and unhygienic living conditions.

Each site provides a comprehensive set of supports, including transportation, food, translation services, child minding, access to municipal services, primary health care, settlement supports, and housing workers to ensure a positive transition to longer-term housing. The delivery of this program highlights the important role municipalities play in advancing the successful settlement and integration of newcomer communities.

In addition to the GTHA regional work the City of Toronto’s Newcomer Office has also been facilitating local coordination of efforts through other aspects of the Refugee Resettlement Program to ensure the ongoing success of this national effort. This work includes:

• Intergovernmental engagement
• Information sharing and outreach
• The establishment an internal City committee (called Inter-Divisional Team) for internal coordination
• The establishment of an external committee (called Inter-Agency Task Force), to streamline intergovernmental communication between federal departments and provincial ministries such as IRCC, Service Canada, Public Health Agency of Canada, the Ministry of Labour, Training and Skills Development, the Ministry of Community and Social Services and the Ministry of Health.
• Strengthening collaboration with service providers and key organizations in the Ukrainian community
• Identifying gaps in settlement support systems and opportunities to address them.

Outcome & Impact

The Refugee Resettlement Program is seen as a best practice in systems coordination for dealing with large-scale arrivals. Through the activities implemented, the City has been able to respond quickly and efficiently in contributing to Canada’s national Ukraine support and response efforts.

Through consistent one-on-one contact with key players, the City was established as a trusted partner of Ukrainian agencies and strengthened the City’s inter-governmental position.

To address significant service gaps, the City has partnered with the Greater Toronto and Hamilton Area (GTHA) municipalities to develop a regional plan to provide temporary housing, including onsite and offsite services in six locations across the region. To date, almost 2000 individuals from 750 households have accessed emergency accommodations and services through the GTHA partnership since the project launched on June 6, 2022. Toronto’s hotel site has a block of 70 rooms at a hotel near the airport. As of January 13, there were 125 individuals on-site from 67 households. In total the Toronto site has provided emergency accommodations to 506 individuals from 204 households. Vacancy rate at the Toronto site has been between 0% – 3% since September of 2022.

Through the implementation of the resettlement program the City of Toronto has connected Ukrainian arrivals with a number of enhanced community supports to facilitate settlement and integration including extending eligibility for subsidized childcare and the Fair Pass Transit Discount Program. Arrivals have also been connected to local school boards, library services, health care, recreational activities, access to nutritious food and itinerant settlement services. These wrap around supports at hotel sites have served to fast-track their settlement and integration. 621 families (1626 individuals) were able to find longer-term accommodations in an average of 4-5 weeks, which is about half the average time that families stay in the base shelter system. Moreover, donations of school supplies, household goods, toys and furniture with a value of over $55,000 have further helped to create a warm welcome and a smooth integration into local communities.

The City has also activated The Help for People Fleeing Ukraine webpage which has received over 13,600 visits to date.

Key Learnings & Takeaways

A number of key learnings from the City of Toronto’s Ukraine response will be utilized and replicated for future programming and initiatives.

• Establishing an internal (Intra-Divisional) and external (Inter-Divisional Task Force) table has demonstrated success in coordination, information sharing, and mobilizing resources. These tables are mechanisms for constructive collaboration with inter-governmental institutions, community partners, and relevant stakeholders.

• Promoting partnerships across government levels and with community agencies enhanced the City of Toronto’s ability to stay up to date on trends and needs of arrivals, while also sharing information back into the community.

The GTHA project has provided capacity-building opportunities for all partners while utilizing a scalable and adaptable model that can be replicated for future events. Ensuring a coordinated and consistent approach across the GTHA region and facilitating a balanced approach across the GTHA allowed all partners to share responsibilities without overburdening any one City or Region. In addition, providing on-site supports above and beyond hotel accommodation ensured an early start to integration.

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Community Development Council Durham

Region of Project Operation

Ontario: Durham Region (Pickering)

Project Beneficiaries

Ukrainian families with children; individuals

Number of Beneficiaries Supported

53 families; 155 individuals

Project & Innovative Approach

CDCD is currently operating a Durham Ukrainian Humanitarian Response project funded by Durham Region at a temporary hotel setting to assist displaced Ukrainians and their families. The project provides wrap-around settlement and housing support to the Ukrainian families residing at the hotel.

Outcome & Impact

The main outcome of the project is finding suitable housing and resettling all families in the communities they choose. This initiative provides much-needed housing, employment and settlement support for Ukrainians and their families, which creates very positive outcomes for both adults and children during their unsettling time upon initial arrival.

Key Learnings & Takeaways

CDCD found the project to be very practical and warmly welcomed by displaced Ukrainian families, since many of them are tired of going from one temporary place to another without a sense of settlement. The project meets all their settlement and housing needs. However, the funding is very limited and temporary, so it is challenging to manage the program with a short period in which to find affordable housing in the current housing market. Nevertheless, it is positive to see that more than 40 families have already been resettled into permanent housing.

Stories & Testimonials

“We are so grateful for this program since we were almost on the street and your program took us in. Then we received so much support from your staff. You helped us finding work, supported us with everyday needs, support our children for schools, and assisting us finding a permanent place to live. We want to thank you from bottom of our hearts and Canadian government!”

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Community Family Services of Ontario

Region of Project Operation 

Ontario: Scarborough, North York, Toronto, Vaughan, Mississauga, Etobicoke, Pickering, Whitby 

Project Beneficiaries 

All Ukrainian newcomers 

Number of Beneficiaries Supported 

125+ 

Project & Innovative Approach 

Through Community Building, Community Family Services of Ontario helped Ukrainian newcomers build meaningful connections by enabling families to enjoy something together, such as: learning about resources; newcomer orientations to the ROM, AGO, and Ontario Science Centre; and support to reduce poverty (including food, furniture bank referrals and resources for families). 

The project highlighted best practices, such as recruiting a volunteer to interpret and translate for Ukrainians families who do not speak English, and sharing newcomer resources to the community settings that Ukrainians frequent, such as churches, community centres and partner agencies. 

Outcome & Impact 

Individuals and families were able to build meaningful connections to the community by being connected to different resources, as well as to services that supported poverty reduction by providing food, furniture bank referrals and other resources for families. 

Key Learnings & Takeaways 

Having someone who is able to interpret and translate to and for Ukrainian families is essential to fully understanding their needs. 

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Local Immigration Partnership – Lanark & Renfrew

Region of Project Operation 

Ontario: Lanark and Renfrew Counties 

Project Beneficiaries 

Women; youth; children; families 

Number of Beneficiaries Supported 

35 

Project & Innovative Approach 

Ottawa Valley Ukrainian Diaspora Response Network: The LIP worked with community sponsors to help create a support network for displaced Ukrainians across the Ottawa Valley. Specifically, when the organization learned where a new Ukrainian family was arriving, it would identify organization reps or community members in that specific community who were available to help with the following areas: 

• Family Home Hosting 
• Mental Health Support 
• Fundraising and Community Engagement 
• Translation and Language Learning 
• Health Care 
• Donation Hubs for Physical Items 
• Transportation to Appointments 
• Employers Willing to Hire Newly Landed Ukrainians 

The LIP helped build mini networks across the Ottawa Valley so that sponsors and Ukrainians knew who to go to with different questions. 

Outcome & Impact 

While not all Ukrainians stayed in the area, the LIP managed to help support this group, ensuring they felt safe. Several families are now working on permanent residency with the intent to settle in the Ottawa Valley. 

Key Learnings & Takeaways 

There is now a framework in place to be less reactive and more proactive when the time comes to welcome and support more Ukrainians or a different group looking for safety. 

Stories & Testimonials 

“Thank you for a wonderful Orthodox New Year event! My family and I are so grateful for your great job! You gave us hope and confidence that everything is going to be ok. It means a lot to us!” 

“People here help us and they don’t even know us. It has been so long since we felt this way – safe, at home. Thank you for accepting us.” 

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Mennonite New Life Centre of Toronto

Region of Project Operation 

Ontario: Toronto 

Project Beneficiaries 

Families; youth 

Number of Beneficiaries Supported 

37 

Project & Innovative Approach 

MNLCT has a Ukrainian-speaking Settlement Worker who supports clients with initial needs and assets assessment, information and orientation, referrals, and general settlement guidance. As some cities in Ukraine speak mostly Russian, the organization is now providing services in this language as well. Having a Settlement Worker who speaks both languages are a huge asset and provides an opportunity for clients to communicate in their language of choice/expertise. MNLCT also provides mental health counselling services to support those who have gone through traumatic situations. English classes (LINC) are also offered. Special classes for those suffering from trauma is available as well. 

Outcome & Impact 

Clients feel more confident in their own skills and abilities and are able to see the value they bring to Canada. They also developed abilities to cope with daily stressors. 

Key Learnings & Takeaways 

Taking into account all cultural intersectionalities is a must when working with this community. 

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The Multicultural Council of Windsor and Essex County

Region of Project Operation 

Ontario: Windsor 

Project Beneficiaries 

Women; men; youth; children; families 

Number of Beneficiaries Supported 

54 

Project & Innovative Approach 

The MCC involves Ukrainian newcomers through community connections and Ukrainian channels, and pages on social media. An individual approach is applied to every client, and the connection is supported by regular follow-ups with them. 

Outcome & Impact 

Newcomers become more confident in their settling processes, better understand what they are eligible for, and save their money due to the knowledge they gain about how to do everything correctly and in the proper order. They also become more resilient, as they are able to meet other Ukrainian newcomers and make friends with them to support each other in their new home city. 

Key Learnings & Takeaways 

Establish good communication among Ukrainian newcomers. Remain touch with different stakeholders in Ontario and government institutions to have updated information on resources available. Networking is very helpful. Constantly strive to widen networks. 

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New Canadians Centre Peterborough

Region of Project Operation

Ontario: Peterborough

Project Beneficiaries

Women; youth; children; families

Number of Beneficiaries Supported

250

Project & Innovative Approach

The New Canadians Centre houses the Peterborough Immigration Partnership. Established in 2008, the Peterborough Immigration Partnership (PIP) is a community-based partnership of individuals and organisations (including the New Canadians Centre) which envisions a community where the meaningful economic, social and cultural integration of newcomers ensures a prosperous and inclusive community for all. In early March 2022, LIP staff took a lead role in connecting settlement objectives with community offers of help.

NCC has created a role (Ukraine Community Liaison) to bridge newcomer Ukrainians and the community coming forward to help with donation, volunteering their time be it tutoring or guiding in the community, and housing.

Outcome & Impact

NCC organised an information session for the Peterborough community to share information about federal and provincial supports, suggest how people could help by offering homestays, and launch a campaign to raise funds to meet emergency needs.

In July 2022, NCC organised another information session to provide an update. Both sessions were held online, recorded and posted on YouTube here and here.

Having a Ukrainian/Russian/English speaking person fast-tracked communication, addressing language and cultural gaps and promoting faster access to services of the settlement organization as well as the community. The role developed a common platform for newcomer Ukrainians and community to connect about all things local settlement, including events, programs, knowledge exchange – view here.

NCC forged a partnership with the local Housing Resource Centre to create a listing of temporary housing options for Ukrainians coming to the Peterborough and the Kawarthas areas. The Ukraine Community Liaison helps to facilitate interviews between potential hosts and newcomer families, fast-tracking the experience and resulting in a successful interaction.

As a result, more Ukrainians have come to Peterborough knowing that there is help with settlement and a community, which has solidified and branched out with the forming of the local chapter of the Ukrainian Canadian Congress called Ukrainian Community of the Peterborough and the Kawarthas (UCPK).

Key Learnings & Takeaways

It was important to mobilise the inter-agency connections that have been established as a result of the Local Immigration Partnership (LIP). This was especially important for information sharing with organisational partners and with community members interested in helping with relief efforts.

Having a Ukrainian-speaking staff member at the start of the resettlement initiative was very helpful in a time of great uncertainty.

Stories & Testimonials

Liza remembered the train journey from Dnipro to Warsaw ten days after the war broke out. She and her children reunited with her husband Sasha, a truck driver, in Poland. They did not have more than one change of clothing. Sasha’s manager made space in the company’s hostel to shelter his family. Liza and Sasha faced an uncertain future ahead. They heard about a passage to safety in Canada and decided to apply to start a new life for their family. Because of support from Canadians, families like Liza and Sasha’s have the chance to start anew. Ennismore residents Art and Linda du Temple wanted to help. “You ask yourself – what can you do when there is sadness? How can you turn things around and brighten someone’s life?” Art and his wife Linda responded to Liza and Sasha’s call for help on social media. They offered them a home in Canada, their friendship and support. Liza and Sasha did not expect generosity and kindness from complete strangers. It is a gift that they are forever grateful for. Last spring, in less than two weeks, community members contributed over $30,000 toward our Client Emergency Fund. This provided crucial financial support to newcomers rebuilding their lives. Today, Sasha is working with Treescape. Liza runs a bustling home cleaning business. They are sharing their knowledge to help others who are new to our community. “Because you helped us, now we are able to help others.”

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Punjabi Community Health Services

Region of Project Operation 

Ontario: Peel Region (Brampton) 

Project Beneficiaries 

All Ukrainian newcomers 

Number of Beneficiaries Supported 

35 

Project & Innovative Approach 

PCHS has two Ukrainian-speaking staff on board—one is a Crisis Support worker and the other works as a youth worker. The staff help vulnerable clients and provide supportive counselling since they were coming from a war zone, were displaced from their home country, and need maximum support. 

PCHS also supported youth who were emotionally disturbed and overwhelmed due to isolation, experiencing an indefinite break in their studies, and seeing the chaos of war. PCHS provided supportive counselling to them. Flyers were created in the Ukrainian language to reach out to the clients, since many of them could not understand English. 

Services were provided within settlement programs for newcomers’ transition phase, and to help them settle in the new country and new environment. Newcomers were provided support with employment services and other settlement services. Interpretation/translation services were provided, wherever needed, by Ukrainian-speaking staff members 

Information and orientation sessions were conducted to make Ukrainian clients more aware of facets of their new country, including the Canadian education system, employment-related workshops, etc. 

Youth clients were given the opportunity to attend sessions with other community youth, so that they could have connections outside their own community. They were the part of a Christmas celebration hosted by PCHS. 

Clients who had a language barrier and who wanted to learn English were referred to language assessment and LINC classes. 

Since PCHS has an integrated holistic service model, the needs of clients which could not be met through the settlement program were referred to other programs within the organization to help them with Presto cards, grocery vouchers, rental support and also through project “Khushi” organized by different programs of PCHS, where clients were given groceries, blankets, gloves, hats, and caps to help them prepare for the first harsh winters in Canada. Through the “pack the sack” drive, clients were provided with backpacks, bottles, and stationery items which could help them or their kids in schools or in the job search journey. Appropriate referrals were made to the food bank as well to cater to the needs of the clients. 

Outcome & Impact 

This project provided emotional and mental support to newcomer clients. Since staff were available to communicate in Ukrainian, the clients felt that they were heard. They were able to cope with the stress through supportive counselling provided to them. 

Through information and orientation sessions, clients gained knowledge about the country, and improved their understanding of Canadian education system, weather etc. 

Youth got the opportunity to connect with other community members by participating in events. 

Key Learnings & Takeaways 

Language-specific staff are helpful for understanding clients’ challenges. These staff can help clients overcome barriers which might arise for the non-English speaking population. 

Material support can be very valuable for clients. For example, giving clients a Presto card with a pre-loaded amount can help remove the hurdle of commuting. 

It is helpful to arrange information sessions on various topics such as filing taxes, employment support, childcare and child rights, the role of Children’s Aid society, etc. 

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Quinte Immigration Services (QIS)

Region of Project Operation 

Ontario: Hastings County, Prince Edward County, Northumberland County, Greater Napanee area 

Project Beneficiaries 

Ukrainian families; women; youth; children 

Number of Beneficiaries Supported 

98 as of January 16, 2023 

Project & Innovative Approach 

QIS, in partnership with the Quinte LIP, has been implementing a 3 step “Adapt – Integrate – Assimilate” program for Ukrainian newcomers in the Quinte region: 

• Step “Adapt” covers social adaptation initiatives and projects 
• Step “Integrate” covers Employment initiatives and programs 
• Step “Assimilate” is about cultural fit initiatives. 

Outcome & Impact 

Quinte region is mostly a rural area. Despite that, the retention rate for Ukrainian newcomers in the Quinte region is more than 80%, which justifies the efforts and investment into Ukrainian newcomers’ settlement in the region. 

Key Learnings & Takeaways 

Plan for resources over the whole period of program, reach out to community agencies as per their services’ specialization, and engage Ukrainian newcomers into in person events and activities! 

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Rexdale Women’s Centre

Region of Project Operation

Ontario: Toronto

Project Beneficiaries

All Ukrainian newcomers, including women; youth; children; families.

Number of Beneficiaries Supported

100 newcomers since October 2022

Project & Innovative Approach

RWC hired a Ukrainian-speaking counsellor who is providing settlement services to newcomers, including assessment, orientation, information, referral and counselling services. The counsellor has established partnerships with other stakeholders to provide the requested services to newcomers.

Outcome & Impact

Settlement services, information referral and connection to available resources

Key Learnings & Takeaways

It is important to do a detailed needs assessment and to make action plans to address newcomers’ needs and refer them to appropriate resources. Ukrainian newcomers need reassurance that they are safe, and they can build their future with their families in Canada

Stories & Testimonials

“I learned by coming to the RWC not to worry . . . I am not alone . . . we are able to get support here.”

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Sault Community Career Centre

Region of Project Operation 

Ontario: Sault Ste Marie, St. Joseph Island, Echo Bay, Dubreuilville 

Project Beneficiaries 

Ukrainian families, including women, single men, children, seniors, and youth 

Number of Beneficiaries Supported 

70 to date 

Project & Innovative Approach 

Sault Community Career Centre is a main settlement service provider in Sault Ste Marie and surrounding area. It has been receiving Ukrainian families since the crisis started last year. The Centre has developed a network of services in its community, and works in collaboration with local school boards, rental management companies, local churches, volunteers, LIPs and various community organizations to provide necessary support to displaced individuals and families. 

Outcome & Impact 

A major outcome of this initiative is that clients received immediate settlement and employment support, language training and housing support from the Centre. Clients feel connected with their new community and have been successful in finding employment. 

Key Learnings & Takeaways 

Ukrainian families are in need of temporary accommodations and resources for mental health. Most clients required immediate mental health support, which can be lacking in communities where there is a shortage of specialists. 

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Services d’établissement du nord-est de l’Ontario

Region of Project Operation 

Ontario: Hearst and Kapuskasing 

Project Beneficiaries 

Families 

Number of Beneficiaries Supported 

20 

Project & Innovative Approach 

This project involved organizing activities (traditional Christmas dinner, holiday festival, ice skating initiation, hockey game), with an organized transportation service from one city to another (100 km) so that Ukrainian families could meet each other. 

Outcome & Impact 

Beneficiaries developed friendships and a sense of belonging and learned Canadian customs. 

Key Learnings & Takeaways 

There is a need to continue to create opportunities where new families have the opportunity to meet other families who live in the same town and in neighbouring towns. 

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St. Thomas Elgin Local Immigration Partnership

Region of Project Operation 

Ontario: St. Thomas 

Project Beneficiaries 

All Ukrainians in the community 

Number of Beneficiaries Supported 

15+ families 

Project & Innovative Approach 

The St. Thomas Elgin Local Immigration Partnership offered weekly conversation circles specific to Ukrainians in the area. Local English classes are not accessible to many in the community, because they take place during work hours. This group started as a way to provide informal English language supports but has grown to be more. Together, participants learn how to navigate challenges, and get help with finding housing, jobs or other opportunities in the area. 

Outcome & Impact 

The main objective for the conversation circles was to create a safe space for newly arrived Ukrainians to work on their language learning in an environment that also encouraged community building and making connections among others with shared experiences. There has been a warm and enthusiastic response in both areas, the greatest outcome being that the weekly meetings have garnered regular attendance among strangers who have become friends and supports to each other. There has also been a marked improvement in the confidence of attendees when speaking, and they are often eager to take on more challenging tasks and activities, wanting to expand their skills. 

Key Learnings & Takeaways 

This project highlighted the need to remain mindful of potential triggers and trauma that participants carry, and the benefit in planning activities and conversation topics that are light-hearted and sensitive. It is also important to be flexible—adapting or changing plans responsively and creating space—during times where it is clear that community members feel safe and want to talk about the weight of their experiences. 

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Wesley

Region of Project Operation 

Ontario: Hamilton, Brantford 

Project Beneficiaries 

Adults; children; families; individuals; seniors 

Number of Beneficiaries Supported 

430+ 

Project & Innovative Approach 

Using an adaptation of the newest Client Support Services model of case management, Wesley welcomed Ukrainian newcomers with a client-centered intensive case management approach that provided them with a warm, welcoming and safe environment and essential supports upon arrival in Canada. This model has four core components: 

1. Case Management: Intensive case management services were provided to Ukrainians once initial contact had been established, through touch points such as online referrals, local partner immigration agencies and local the Ukrainian community. Once initial contact had been made, a case file was opened using a client-centered needs assessment. Based on the needs assessment, intensive case management was provided to all Ukrainian family members in a desk-free mobile environment, linking them to the supports and services they need in the community. These supports include community orientation, arranging appointments, completing forms, interpretation and translation, group workshops on settlement-specific topics, accompaniment to appointments, mental health support, school tours, and rental housing visits.
2. Community Connection: Both within the IRCC family of settlement services and the broader community, Wesley’s Client Services Support for Ukrainians was built on community connection. Wesley’s leadership team swiftly joined the following networks: Hamilton Ukrainian Humanitarian Crisis Response Team, Ukrainian Settlement Working Group (Chair), Brantford Ukrainian Relief Working Group, Ontario Ukrainian Action Table, Ontario Sector Ukrainian Table. Wesley also formed a partnership with the Ukrainian Canadian Congress, immersing case workers in the Ukrainian community at locations recommended by the Ukrainian Canadian Congress (churches, donation centres, etc.) and joining online Ukrainian communities. Wesley also ensured that warm referrals were made to employment services that could serve Ukrainian clients.
3. Coordinated Approach: Wesley is unique in adapting the ETO/iCARE systems to report service provision to Ukrainian clients. This is a CSS program province and nation-wide database which is helpful in information sharing, in-depth tracking and reporting, that ensures innovation, quality improvement and project evaluation.
4. Coordination of Community Donations: As the focal point agency, Wesley accepted and distributed donations to Ukrainians and agencies serving Ukrainians, including gift cards from OCASI. Wesley also included Ukrainian clients in the agency’s emergency food distribution channels and Christmas hamper program. The coordination of donations was a key factor in supporting Ukrainians.

Outcome & Impact 

• 433 clients received donations, referrals and orientations, including 291 clients receiving intensive case management. 
• 94 Ukrainians receiving gifts and food at Christmas time 
• 109 online inquiries for case support, from Ukrainians both in Canada and still abroad 
• Promotion of Wesley’s program through the Україна Hamilton, Burlington, Brantford, Oakville Онтаріо допомагаєonline Facebook group with a following of over 7,500 
• Promotion of online settlement workshops and weekly English Conversational Circles to a network of 164 clients 
• A total of 275 $50 gift cards (PC, Food Basics, Canadian Tire, Marks Work Warehouse, Circle K and Sport Chek) given out 160 Ukrainian families and 92 local partner settlement agencies 
• 152 Ukrainians attending weekly online English Conversational Circle, hosted by staff who speak both Ukrainian and English (and other languages spoken in the Ukraine) 
• 131 Ukrainians attending 16 online settlement workshops, hosted in partnership with Immigrant Working Centre, the YWCA, Mohawk College, Empowerment Squared, Goodwill Amity, Access Employment, the Hamilton Legal Clinic and the Hamilton Tax Help. Topics include G1 drivers licensing, settlement, accreditation of foreign credentials, housing and rental agreements, digital literacy, tax help, careers in various sectors (health care, production, transit), and entrepreneurship. 

Key Learnings & Takeaways 

• The importance of communication of among government entities and services providers, from the time that a CUAET is issued, including communication among agencies providing welcome hotels, coordinating host homes, and offering settlement services 
• The need for a tracking system of which city Ukrainians might be arriving to or settling in 
• The importance of Ukrainians being equipped with pre-arrival awareness and orientation to life in Canada (similar to what UNHCR offers to GARs) 
• An examination of financial support for Ukrainians upon arrival, including restrictions of their eligibility to financial support (OW, ODSP, Child Tax Benefit) 
• The economic challenges faced by Ukrainians with restricted visas 
• An understanding of the challenges Ukrainians face in finding housing, in a current housing market of rising rent and low vacancy rates 
• The need for creativity in finding resources and support for clients, including various forms of government assistance, emergency food, temporary housing. 

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WESUN—Windsor Essex Supporting Ukrainian Newcomers

Region of Project Operation

Ontario: Windsor-Essex County

Project Beneficiaries

All Ukrainian newcomers

Number of Beneficiaries Supported

65+ families

Project & Innovative Approach

WESUN created a website as an information hub for those wanting to settle in Windsor-Essex County. This allowed newcomers to find relevant information to assist them in the transition. As newcomers settled and continue to settle in the area, WESUN offers assistance in the form of gift cards to Walmart and their nearest grocery store, social events (coffee drop in, volleyball games, festivals) and transportation.

Outcome & Impact

WESUN has tried to unite Ukrainian newcomers so they do not feel isolated. Life is very different here and many enjoy the social activities. The website is also a very valuable resource where many have said they found helpful information.

Key Learnings & Takeaways

It is important to keep the lines of communication open with newcomers to understand their changing needs.

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Windsor Essex Local Immigration Partnership (WE LIP)

Region of Project Operation 

Ontario: Windsor-Essex 

Project Beneficiaries 

Service providers; cultural organizations; Ukrainians 

Number of Beneficiaries Supported 

200+ 

Project & Innovative Approach 

When the federal government announced Canada was opening the border to Ukrainians visitors, WE LIP worked in partnership with its local MP by providing contact information and connections to service providers and cultural organizations to be invited to the first local information session. The session provided the community to learn more about the government’s position and for groups to identify their interest in working together to create a welcoming strategy. 

In collaboration with the local IRCC office, WE LIP published a Service Matrix detailing IRCC funded programs and supports Ukrainians could access. The service matrix was shard with service providers organizations and cultural groups as a service navigation tool. The matrix is also posted on welip.ca for ease of access. 

Outcome & Impact 

The initiative increased communication amongst community organizations and cultural groups and provided navigational support to settlement services for the Ukrainians. 

Key Learnings & Takeaways 

The Windsor-Essex community cares about and demonstrates welcoming practices in small and large ways. Every effort counts to creating a more welcoming place for new arrivals to call home. 

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YMCA Immigrant Services

Region of Project Operation

Ontario: Kitchener, Waterloo, Cambridge, Stratford-Perth

Project Beneficiaries

All Ukrainian newcomers, particularly mothers and children

Number of Beneficiaries Supported

625

Project & Innovative Approach

When Ukrainian arrivals began coming to the region, the YMCA immediately connected with local Ukrainian volunteer organizations and community groups, in order to raise awareness among key individuals in each organization so that referrals could be made among them. This was largely done virally through social media, such as Facebook groups.

Later, the YMCA hired two Settlement Workers—one Russian and one Ukrainian speaking—which allowed for connection to clients on both a language and cultural level. The organization found this best practice of hiring individuals that represent the communities served to be very impactful, as trust is built and outreach efforts flow more naturally.

The YMCA adapted some of its existing programs to target Ukrainian speakers specifically (i.e. a kindergarten readiness program), and was proactive with its activities and services anticipating this high volume of newcomers from the region.

The organization also spent time educating existing staff on the evolving supports and pathways for unique CUAET holders, including by participating in webinars and sharing updates on financial assistance.

The YMCA also began to see a trend of newcomers moving to rural areas. The organization’s existing work in smaller centres in Perth and Huron Counties provided a foundation for serving this group.

Finally, connections to other YMCAs within Ontario facilitated sharing trends, challenges and innovations to support Ukrainian newcomers. This allowed the organization to be prepared for things others were experiencing, and share helpful information with others.

Outcome & Impact

The YMCA was able to support Ukrainian newcomers with:

• Access to Education and orientation to the education system
• Access to language assessment and language training
• Access to Employment Supports (Job search, Resume, Credential assessment etc.)
• Housing Information for when families seek to move out of host stays
• Access to medical care (including mental health)
• Connection to community programs and the host community (social networks)
• Document use and orientation to Canadian laws and systems
• Computer literacy and other like skills
• For those in the Mentorship Program, developing their professional networks and understanding the Canadian labour market
• Helping to develop a sense of belonging

Key Learnings & Takeaways

The most notable learning would be centered around the unique challenges of the immigration status that Ukrainians hold. As this was a completely new category, service providers at first did not know how to treat this. For example, within schools, the registration process had to quickly catch up to understanding the eligibility criteria; this took effort around advocacy and delayed access. This was repeated time and time again with others services, such city services, transit assistance and others.

In regards to employment, the YMCA noticed trends among Ukrainians arriving with lower English levels but higher levels of education and training seeking to access the labour market at a faster pace than their Permanent Resident counterparts, due to a lack of financial assistance options. A good takeaway from this work was a sense of stronger coordination between the employment and settlement aspects of the organization to meet a specific need.

While it was helpful to work with volunteer groups and community organizations for connections to new arrivals and trust building, there were challenges similar to those at the time of the Syrian-newcomer influx. Most notable is the vulnerability this can create among newcomers with their host or volunteer connections. This was seen with housing situations in which there were inconsistencies in expectations around payment and the length of stay for each family. Additionally, some families felt a sense of obligation to work for the host family, and were in some precarious employment situations.

Finally, as many specific supports were implemented for Ukrainians only, a perception grew among the community that there was one group receiving preferential treatment. This was noted in discussions among newcomers as well as SPOs. The YMCA did its best to navigate this as an agency, and made every effort to provide similar and consistent access to programs and services for all.

Stories & Testimonials

A highly skilled internationally trained Emergency Physician from Ukraine came to the YMCA office to seek support through CUAET in early stages of the war and was supported by staff with the organization’s full complement of programs and services.

At first, the young woman was eager to seek a job as a doctor in Canada, but soon became discouraged about the prospect of credential recognition and the challenges this pathway might pose. However, with some encouragement and support, she began working as a PSW in a local Long-Term Care Home, and since then has been promoted to a Nurse’s Aid. She has now applied for Express Entry under the new options for those in the Health Care Sector and is optimistic about her future in Canada and eventually becoming a doctor.

“I very appreciate your work. I am lucky to participate in meetings. The Conversation Circle helps me to speak up. I met kind and friendly participants in it. Teachers and volunteers are great!!! They create friendly atmosphere in the class. It is so comfortable to communicate with them. Thank you very much!!!” – English Conversation Circle Participant

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YMCA of Hamilton/Burlington/Brantford

Region of Project Operation 

Ontario: Hamilton; Brantford 

Project Beneficiaries 

Families with children (infants, children, teens); single individuals (women and men); couples; adult siblings 

Number of Beneficiaries Supported 

400+ 

Project & Innovative Approach 

YMCA’s innovative approach to settling displaced Ukrainians and their families is done through personally working with the clients, assisting them in various aspects of their settlement process (for example, English assessment, settlement needs assessment, and connecting them with appropriate resources). 

Specific Programs for Ukrainians arrivals are as follows: 

• Housing (Hamilton / Brantford) Placing them in temporary housing, and continuously checking in on their process (jobs, necessary documents, housing) in the settlement aspect; meeting with displaced Ukrainians and their families face to face, to provide necessary short-term housing and aid them in the search for long term housing 

• Employment (Hamilton)Ukrainian clients are referred internally to YMCA’s Employment Supports department, where they are able to meet with an employment counsellor in their first language to help them secure meaningful employment. 

• English Conversation Circles (Brantford) In collaboration with the Slavic Church of Brantford, the YMCA HBB has initiated weekly English Conversation Circles to support English-language and social-networking needs of Ukrainian families. Newcomers were able to practice spoken English in a relaxed social setting, learn about community services, and talk about Canadian culture, customs and connect with others in their community. 

• Youth Mentorship (Brantford) Implanted youth mentorship groups providing Ukrainian youth with opportunities to socialize, network and engage in fun activities supported by youth mentors. Newcomer youth received English language support, and learned leadership skills coaching from youth mentors. They engaged actively in various outdoor activities, movie nights, indoor swimming, and other recreational activities. 

Outcome & Impact 

Through this project, YMCA was able to help Ukrainians in all aspects of their settlement process. The organization successfully referred displaced Ukrainians to necessary services for a smooth transition into a new community, including healthcare necessities, community integration, English courses, children daycare/school registration, social activities, and more. 

Key Learnings & Takeaways 

Keep up to date with changing Ukrainian housing services/settlement services, and available supports to displaced Ukrainians in GTHA area, for appropriate referrals and information to Ukrainian families and communication between other community partners. 

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YMCA of the National Capital Region

Region of Project Operation

Ontario: Ottawa

Project Beneficiaries

Women; youth; families; clients in regulated professions and skilled trades; clients with language barriers; and others.

Number of Beneficiaries Supported

600+ since June 2022

Project & Innovative Approach

Once the new immigration pathway for the displaced Ukrainians was announced, the YMCA of the National Capital Region responded by hiring the first Ukrainian-speaking staff for the Newcomer Information Centre (NIC). The NIC is the first stop for many newcomers in the Ottawa region and was expecting an increased number of Ukrainian clients.

Starting in April, YMCA started welcoming new arrivals and the numbers kept growing. The organization realized a significant need of hiring Ukrainian-speaking staff for programs throughout the Employment and Newcomer Services Department. It added an additional Ukrainian information and referral specialist to the NIC department to conduct needs assessments and make referrals to community partners. Later, the organization realized that it would be more efficient to offer group sessions both in person and online on settlement and immigration topics in the Ukrainian language. On average, about 10-15 participants would attend the group workshops. When content was translated into Ukrainian and the workshops were facilitated in the Ukrainian language, some of the sessions increased to over 100 participants, some of whom were from other provinces. This continues to be in great demand and the organization is currently working on creating a library of resources and updating the content of information sessions to suit the needs of displaced Ukrainians.

As the Ukrainian Information and Referral Specialists were meeting with Ukrainian newcomers at the NIC, YMCA saw a significant need for employment support which included resume writing, interview preparation and job search strategies. The organization collaborated with the YMCA Employment Access Centre and were able to hire two Ukrainian Employment Consultants, one for each site. The most successful initiative in employment services was to create group sessions to train Ukrainian newcomers on job searching and application. The sessions had such a demand that the organization had to move them to the regular weekly schedule, where between 15-20 people would attend in-person sessions. In addition, YMCA invited employers who were willing to hire clients with limited English and did hiring sessions at the Centre. With these training sessions in the Ukrainian language and individualized support provided by the Employment Consultants, YMCA was able to employ a significant number of displaced Ukrainians who came to the Centre.

In addition to employment support, NIC staff noticed an increased interest in pre-employment training, skilled trades, and career change. As a solution, YMCA partnered with the YMCA skilled trades programs Power of Trades and Green Building. Each program accepted Ukrainian-speaking clients in each of their cohorts between May 2022 – and January 2023. All the participants successfully graduated from the programs and secured employment in various skilled trade sectors. The success rate of the Ukrainian participants increased the program’s reputation and demand, and now YMCA is considering the possibility of running an all-Ukrainian cohort.

While doing a needs assessment at the NIC, YMCA noticed an increased number of newcomer Ukrainian youth who needed support. To better assist them, the organization hired a Ukrainian Youth Advisor for the Newcomer Youth Leadership Development Program (NYLD). The program helps newcomer youth engage in their community and build leadership and life skills through group workshops and activities, access to health and fitness sessions, volunteering, and participating in special community events.

As of January 2023, the YMCA of the National Capital Region has hired 7 Ukrainian-speaking staff throughout the Employment and Newcomer Programs. The Newcomer Information Centre continues to work as a first stop, where trained Information and Referral Specialists conduct a needs assessment and refer the displaced Ukrainians to the programs and services in the community to help them better integrate into the community.

Outcome & Impact

The YMCA of the National Capital Region has made a significant impact on welcoming the displaced Ukrainians in the Ottawa region by providing them with information on settlement and integration, and referring them to programs and services to help them be successful and feel supported. Many of the Ukrainians who visited the organization’s Centres were also able to develop pre-employment and soft skills training and secure employment. The Youth Leadership program provides an ongoing support to newcomer Ukrainian youth to help them integrate into the community and develop leadership and life skills.

Key Learnings & Takeaways

The biggest take away is to ensure that services can be delivered in the Ukrainian language due to a significant language barrier. A key ongoing focus will be on creating and delivering relevant content through various platforms.

Stories & Testimonials

“I am a newcomer from Ukraine. It’s been two months since I arrived in Canada. Starting a life in a new country is never an easy step knowing that your motherland is under attack. Considering all the difficulties and stress that all the Ukrainians are facing attempting to start their life from scratch, YMCA became one of the organisations that helped me to discover the opportunities in Canada and understand how I can make my Canadian journey easier. First week after I moved in Ottawa I became a client of the Newcomer Information Centre. I was happy to see the warm welcome from the Ukrainian speaking specialist who helped me to make my first steps in settling in. After assessing my needs, I was invited to the workshop in Ukrainian language. It helped me to fit my professional skills to the Canadian job market in the best way. I prepared my Canadian CV, and after the very first application I was invited for the job interview and employed in two weeks! It was unbelievable! Now I am one of the members of NIC team where I have a chance to assist newcomers from Ukraine and other countries and make my own, may be small, but still substantial contribution in their integration process. Today YMCA in Ottawa is one of the points where all the Ukrainians can get help avoiding any language barrier. I am delighted to be a part of YMCA family.” – Riana Teifukova

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YMCA of Southwestern Ontario

Region of Project Operation 

Ontario: Windsor 

Project Themes 

Language Supports 

Project Beneficiaries 

Adults over 18 years 

Number of Beneficiaries Supported 

Pilot program begins February 2023 

Project & Innovative Approach 

With IRCC support, YMCA of Southern Ontario is about to pilot a Saturday in-person and weekday virtual English Language class to accommodate those who are working and unable to make it to a weekday class.