Frequently Asked Questions

General Information

You can access the latest statistics on Ukrainian arrivals by land/air, number of applications submitted, and approvals granted on the website of Immigration, Citizenship and Refugees Canada.

How Can I Help?

If you are an individual and want to make a cash donation, you can do it under the Cash Donation section of Operation Ukrainian Safe Haven’s website . If you would like to volunteer to support displaced Ukrainians, you can find information on how to volunteer in your province or territory under the Volunteer section of Operation Ukrainian Safe Haven’s website

If you want to help in the name of a company:

The coordination of short and longer-term housing offers is handled by each province or territory. Information in this section is updated as local systems get in place. For more information please the Housing section.

We invite individuals to express their generosity by making a cash donation, as this may respond more efficiently to actual needs. If you want to make an item donation, you can contact local service provider organizations around you to see if they accept item donations.

If you want to help in the name of a company donating goods and services, you can do it via the portal Call to action: Canadian Industry for Ukraine.

Companies and individuals can donate via Operation Ukrainian Safe Haven’s website.

Thanks to Immigration, Refugees and Citizenship Canada’s financial support, almost all of your donations will support displaced Ukrainians and other refugees in need of settling in Canada: the only fees are standard Stripe fees. Donations directed to a specific province or territory will be sent as per the donor’s request.

Donations directed to a specific province or territory will be sent as per the donor’s request. General donations will be allocated based on the immediate needs of immigrant clients.

Official tax-deductible receipts will be provided for donations over $20. You will receive an email confirming your donation with a link to access a PDF receipt.

The Government of Canada does not currently consider Ukrainians that will enter Canada as a refugee resettlement humanitarian movement and as such, private sponsorship will not be available.

Businesses can make cash donations on Operation Ukrainian Safe Haven’s website. They can also offer good and services donations via the portal Call to action: Canadian Industry for Ukraine.

Immigration

In support of those affected by the Russian invasion of Ukraine, Immigration, Refugees and Citizenship Canada created the Canada-Ukraine authorization for emergency travel (CUAET) to help Ukrainians and their family members come to Canada as quickly as possible and to provide them with the ability to work and study while in Canada.

No, this option is not being considered at this time.

The European Union has a generous support package for Displaced Ukrainians within Europe. Considering that Ukrainians have a durable solution in place, they do not need resettlement in Canada.

The CUAET refers to the Canada-Ukraine authorization for emergency travel, a mechanism created by Immigration, Refugees and Citizenship Canada to help Ukrainians and their family members come to Canada as quickly as possible and to provide them with the ability to work and study while in Canada. For more information, please refer to the website of Immigration, Refugees and Citizenship Canada.

A refugee is a person in need of protection who has a well-founded fear of persecution for reasons of race, religion, political opinion, nationality, or membership in a particular social group. Under the Immigration and Refugee Protection Act, a person in need of protection is a person in Canada who would be personally subject to danger of torture, risk of life, or risk of cruel and unusual treatment or punishment if they returned to their country of origin. 

A temporary resident is a foreign national who is legally authorized to enter Canada for temporary purposes. For more details, please refer to the website of Immigration, Refugees and Citizenship Canada

The Government of Canada does not consider displaced Ukrainians arriving in Canada as refugees because the European Union has a generous support package for displaced Ukrainians within Europe. Considering that Ukrainians have a durable solution in place, they do not need resettlement in Canada. This is the reason why the Government of Canada has created the Canada-Ukraine authorization for emergency travel (CUAET) that allows displaced Ukrainians to apply for a temporary resident visa.

Yes, the Government of Canada holds that it is important to keep families and loved ones together. If you have immediate family in Canada and you are affected by the Russian invasion of Ukraine, they may be able to sponsor you to come to Canada permanently. Learn more on the website of Immigration, Refugees and Citizenship Canada.

No, a Canada-Ukraine authorization for emergency travel (CUAET) visa holder can enter Canada with a one way ticket.

The Canada-Ukraine authorization for emergency travel (CUAET) is valid for up to 10 years, limited by passport validity. It is a multi-entry visa for visa holders that opt for the counterfoil. For visa holders that opt for the foil-less visa option, it is a single-entry visa that must be used for travel within its validity (maximum 6 months). The duration of stay is the same for all visa holders, whether it has a counterfoil or not: the Canada-Ukraine authorization for emergency travel (CUAET) visa is valid for up to three years.

A Canada-Ukraine authorization for emergency travel (CUAET) visa holder with printed counterfoil allows for multiple entries. 

The rules for working on a study permit are the same under the Canada-Ukraine authorization for emergency travel (CUAET) as for regular international students. For more details, please refer to this link.

Please note that international secondary students are not eligible for working while studying.

No, vaccination is not required to enter Canada, however, people who do not have full vaccination using Canadian-approved vaccines must self-quarantine for 10 days. To know more about accepted vaccines please consult the list available on requirements for COVID-19 vaccinated travellers

Individuals that are not fully vaccinated cannot travel in public transport or take domestic flights. 

Before boarding the plane, displaced Ukrainians must complete the ArriveCAN application questionnaire.

You can find quarantine instructions on the website of the Public Health Agency of Canada.

If your visa does not include a work permit, you must reapply for a visa and include a work permit application, under the Canada-Ukraine authorization for emergency travel (CUAET). The new application will be prioritized before other applications.

The open work permit is restricted by occupation as a safeguard against public health risks since displaced Ukrainians have not yet completed either the medical examination. The restrictions apply only to four sectors where the protection of public health is essential: child care, health care, education and agriculture. Aside from those four areas of restriction, the open work permit allows displaced Ukrainians and their family members to work in any other occupation as soon as they arrive in Canada and are issued the permit. CUAET hoders who wish to work in one of the restricted occupations need to reapply to lift the restrictions once they complete their Medical Diagnostic Test: they can submit a new work permit application to have the occupation restrictions removed. More information can be found on the website of Immigration, Refugees and Citizenhip Canada.

Estimated processing time for in-Canada temporary resident extensions can be found on Immigration, Refugees and Citizenship Canada’s website. However, complete visa reapplications under the Canada-Ukraine authorization for emergency travel (CUAET) that are correctly identified according to the website instructions are prioritized and usually receive an answer within 14 days.

To date, the Canada-Ukraine authorization for emergency travel program is uncapped, meaning there is no maximum number of displaced Ukrainians that can enter Canada under this program.

The Notification of Arrivals Transmission is a voluntary survey that Ukrainians who have chosen to relocate to Canada can decide to fill out before their arrival. It is composed of 27 questions that provide an overview of the sociodemographic profile of the newcomers.

The Notification of Arrivals Transmission is a survey constituted of 27 questions that will enable the settlement sector to have a better sense of what services are needed to support displaced Ukrainians, and where. The data contained in this survey will be shared with settlement agencies on the ground so that they can prepare for the arrivals.

Settlement Questions

It is important that when you arrive in Canada you open a bank account to be able to make various payments that will be necessary and also to be able to receive financial support. 

In Canada, you have the right to open a bank account at a bank or a federal credit union as long as you show proper identification. You may need to go to the financial institution in person to open a bank account. To find more information please visit Opening a bank account.

The identification must have been issued by a federal, provincial, territorial or state government authority and must be valid, that is, not expired. To be considered acceptable, the valid identification must include your: name, date of birth, photo, and signature. To open a bank account you can find the list of valid identifications at Identification you need to open a bank account.

You will have to visit the site of the province where you settle, you can do it from this webpage.

Learn the steps for getting your credentials recognized in Canada at the website Credential assessment process.

Access to Services

Yes, the Honourable Sean Fraser, Minister of Immigration, Refugees and Citizenship Canada made an announcement on March 30 that Ukrainians under temporary resident visas will be eligible to access all federally funded settlement programming.

In partnership with the Government of Canada, the Red Cross is providing reception services for people displaced from Ukraine as they arrive at select airports in Canada. Services may include:

  • Reception and registration;
  • Information and referrals to additional supports.

The Welcome Package provides resources to help displaced Ukrainians as they arrive in Canada. You can access the content of the Red Cross Welcome Packages via the following links:

Language Service

Health

To date, displaced Ukrainians under a temporary resident visa are not eligible for the Interim Federal Health Program. Provincial and Territorial governments are in various stages of amending current regulations to allow Ukrainians under Temporary Resident visas to immediately access healthcare in the province or territory they land in. Information on healthcare in different provinces and territories is available on our website in Ukrainian and Russian after selecting the province or territory where you are located.

No, Ukrainians and their family members applying for temporary residence (Canada-Ukraine Authorization for Emergency Travel CUAET) in Canada are exempt from completing an Immigration Medical Examination (IME) before arrival in Canada. Applicants will be required to complete a Medical Diagnostic Test (MDT) within 90 days of arrival in Canada to screen for select communicable diseases.

There may be restrictions on your open work permit because you didn’t get a medical exam before you came to Canada. Once the Medical Diagnostic Test (MDT) is complete, it is possible to submit a new work permit application to IRCC to have the occupancy restrictions removed. For more information visit: How to remove the medical restrictions on your open work permit.

Your medical diagnostic test must be performed by a doctor from the IRCC list of Panel Physicians. The list of Panel Physicians to find a doctor in your area. Find a Panel Physician.

Arrivals in Canada under the Canada-Ukraine Authorization for Emergency Travel (CUAET) program are entering as visitors and therefore have no coverage under the Interim Federal Health Program (IFHP). Many provincial and territorial governments are currently reviewing/making decisions related to if and how they may extend health care coverage to the Canada-Ukraine Authorization for Emergency Travel (CUAET) arrivals and whether or not the coverage will address components of the Medical Diagnostic Test. In instances where there are no clear options for coverage, the Canada-Ukraine Authorization for Emergency Travel (CUAET) arrivals are required to cover the cost of any applicable fees.

Yes, children will need to complete the Medical Diagnostic Test (MDT) requirement as well, please see the “Are displaced Ukrainians required to pay for the Medical Diagnostic Test (MDT) out of pocket?” question for testing requirements based on age.

Applicants have 90 days from the date of arrival to complete the Medical Diagnostic Test (MDT).

To provide identification to confirm your identity. The tests required are only those outlined above. The doctor or medical clinic staff won’t examine your breasts, genitals or rectal area. These parts of the body aren’t required for the Medical Diagnostic Test. You have the right to have a chaperone at any time during the Medical Diagnostic test. You may:

  • ask the medical clinic to have a staff member in the room
  • stop the test at any time to ask questions about what the doctor is doing
  • stop the test and ask for a chaperone, even if you refused one at first

If you have questions or feel uncomfortable with a part of the test, please ask the panel physician to stop and tell them about your concerns.

You can choose the doctor that is closest to you within this panel of physicians.

As displaced Ukrainians arrive in Canada under the Canada-Ukraine Authorization for Emergency Travel (CUAET) they have no coverage under the Interim Federal Health Program (IFHP). Policies for access to mental health support depend on each province and territory.

Housing

The process to access individual housing offers is different in each province and territory. To find the designated institutions making the connection between those who offer their homes and the people who have been displaced from Ukraine who need housing, please refer to the Housing section.

Yes, transitional hotel accommodation support will be provided to displaced Ukrainians. For more information, please refer to the Prime Minister’s announcement.

Income Support

Yes, a one-time Transitional Financial Assistance to cover basic needs will be provided to Ukrainians who have arrived in Canada or will be arriving on a Canada-Ukraine Authorization for Emergency Travel (CUAET) visa: $3,000 per adult (18 years and older) and $1,500 per child (17 years and under). Service Canada is the delivery partner for this initiative and will be responsible for receiving applications for Transitional Financial Assistance and issuing the payment. In order for Service Canada to issue a payment, Ukrainian temporary residents who came through CUAET will need to open a Canadian bank account.

For additional information on how to apply for Transitional Financial Assistance as well as open a Canadian bank account, please refer to the website of Immigration, Refugees and Citizenship Canada.

You can find further information about the one-time financial support on the website of OCASI.

Specific assistance for students can be found on the website of Universities Canada

Students are encouraged to contact Student Services at their individual institutions.

Students can also contact settlement agencies who provide services to International Students. For a list of settlement agencies, please refer to the list on the website of Immigration, Refugees and Citizenship Canada.

At this stage, the child tax benefit is only accessible after 18 months of residency in Canada. CISSA-ACSEI continues to advocate to make the child tax benefit available to displaced Ukrainians upon arrival.

Education

Information on access to education in different provinces and territories is available on our website in Ukrainian and Russian after selecting the province or territory where you are located.

Other Supports

Yes, some Canadian companies have made donations to provide phones, tablets, SIM cards, and some other support for displaced Ukrainians arriving in Canada. Corporate donations are received and distributed by service provider organizations. You can find newcomer services near you on Immigration, Refugees and Citizenship Canada’s website.

Yes, friendly and experienced settlement professionals can help you. You can find newcomer services near you on Immigration, Refugees and Citizenship Canada’s website.

You can also refer to the list of jobs available on Canada Job Bank.

Item donations are collected by a range of charities and service provider organizations in Canada. Friendly and experienced settlement professionals can help you locate the organizations to access item donations where you live. You can find newcomer services near you on Immigration, Refugees and Citizenship Canada’s website.

Friendly and experienced settlement professionals can help you. You can find newcomer services near you on Immigration, Refugees and Citizenship Canada’s website

If your question is about immigration, please contact Immigration, Refugees and Citizenship Canada on the dedicated Ukraine immigration contact page

If your question is about healthcare, please contact the health authority of the province or territory you live in.

If your question is about COVID-19 guidance, testing and self-assessment, you can access information specific to your province or territory on the website of the Public Health Agency of Canada.

If your question is about the Open Work Permit or about employment, please access the resources on the website of Immigration, Refugees and Citizenship Canada as well as the Job Bank.