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Frequently Asked Questions

CISSA-ACSEI has created a repository of Frequently Asked Questions to help provide insights to Ukrainians newcomers to Canada. This section also aims to inform Canadians and Canadian businesses on the ways they can support Ukrainians, including cash donation as well as goods and services.

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General Information

You can access the latest statistics on Ukrainian arrivals by land/air, number of applications submitted, and approvals granted on the website of Immigration, Citizenship and Refugees Canada.

How Can I Help?

If you are an individual and would like to make a cash donation, you find more information under the Cash Donation section of Operation Ukrainian Safe Haven’s website. If you would like to volunteer in support of displaced Ukrainians, you can find how to do so in your province or territory under the Volunteer section of Operation Ukrainian Safe Haven’s website

If you would like to help as part of a company:

The coordination of short and longer-term housing offers is handled by each province or territory. Updates are made on a rolling basis. For more information please Housing.

We invite individuals to express their generosity by making a cash donation, as this may better respond to pragmatic needs. If you want to make a donation of goods and services, you can contact a local service provider.

If you are seeking to make a donation of goods and services as a company, please visit Call to action: Canadian Industry for Ukraine.

Companies and individuals can donate via Operation Ukrainian Safe Haven’s website.

Thanks to the financial support of Immigration, Refugees and Citizenship Canada, nearly 100 per cent of donations will support displaced Ukrainians and other refugees in need of settling in Canada, with just a portion of the donation going towards third-party application processing fee. Donations directed to a specific province or territory will be sent as per the donor’s request.

Donations directed to a specific province or territory will be sent as requested by the donor. General donations will be allocated based on the immediate needs of immigrant clients.

Official tax-deductible receipts will be provided for donations over $20. You will receive an email confirming your donation and a PDF receipt.

The federal government does not currently consider Ukrainians entering Canada as part of the refugee resettlement humanitarian program. As such, private sponsorship is not available.

Businesses can make cash donations on Operation Ukrainian Safe Haven’s website. They can also offer good and services donations via the portal Call to action: Canadian Industry for Ukraine.

Immigration

In support of those affected by the Russian invasion of Ukraine, Canada-Ukraine authorization for emergency travel (CUAET) was created by Immigration, Refugees and Citizenship Canada to help Ukrainians resettle in Canada as quickly as possible. The program also provides them with the ability to work and study while in Canada.

No, this option is not being considered at this time.

The European Union has a generous support package for Displaced Ukrainians within Europe. Considering Ukrainians have a durable solutions in place in Europe, they do not need resettlement in Canada.

 

 

The CUAET refers to the Canada-Ukraine Authorization for Emergency Travel, a mechanism created by Immigration, Refugees and Citizenship Canada to help Ukrainians travel to Canada as quickly as possible where they are provided with the authorization to work and study. For more information, please refer to the website of Immigration, Refugees and Citizenship Canada.

The Ukraine Public Policies supporting the implementation of the Canada-Ukraine Authorization for Emergency Travel is available on the website of Immigration, Refugees and Citizenship Canada at the following links: part 1, part 2 and part 3.

A refugee is a person in need of protection who has a well-founded fear of persecution for reasons of race, religion, political opinion, nationality, or membership in a particular social group. Under the Immigration and Refugee Protection Act, a person in need of protection is a person in Canada who would be personally subject to danger of torture, risk of life, or risk of cruel and unusual treatment or punishment if they returned to their country of origin. 

A temporary resident is a foreign national who is legally authorized to enter Canada for temporary purposes. For more information, please refer to the website of Immigration, Refugees and Citizenship Canada

The Government of Canada does not consider displaced Ukrainians arriving in Canada as refugees because the European Union has a generous support package for displaced Ukrainians in Europe. Considering a durable solutions are in place in their home continent, there is a lesser need for resettlement in Canada. The Government of Canada created the Canada-Ukraine Authorization for Emergency Travel (CUAET) to allow displaced Ukrainians to apply for a temporary resident visa.

Yes, the Government of Canada holds that it is important to keep families and loved ones together. If you have immediate family in Canada and you are affected by the Russian invasion of Ukraine, they may be able to sponsor you to come to Canada permanently. For more information visit  Immigration, Refugees and Citizenship Canada.

No, a Canada-Ukraine authorization for emergency travel (CUAET) visa holder can enter Canada with a one way ticket.

The Canada-Ukraine authorization for emergency travel (CUAET) is valid for up to 10 years, in accordance with your passport validation period. It is a multi-entry visa for visa holders that opt for the counterfoil visa. For visa holders that opt for the foil-less visa option, it is a single-entry visa that must be used for travel within a maximum 6 months. The duration of stay is the same for all visa holders, whether it has a counterfoil or not: the Canada-Ukraine authorization for emergency travel (CUAET) visa is valid for up to three years.

A Canada-Ukraine authorization for emergency travel (CUAET) visa with printed counterfoil permits multiple entries. 

The rules for working on a study permit under the Canada-Ukraine authorization for emergency travel (CUAET) as similar to regulation for  regular international students. For more details, please refer to the Government of Canada.

Please note that international secondary school students are not eligible for work.

No, vaccination is not required to enter Canada, however, those who do are not fully vaccinated by Canadian-approved vaccines must self-quarantine for 10 days. To learn more about accepted vaccines please consult the list available on requirements for COVID-19 vaccinated travellers

Individuals that are not fully vaccinated cannot travel on public transportation or take domestic flights. 

Before boarding the plane, displaced Ukrainians must complete the ArriveCAN application questionnaire.

You can find quarantine instructions at the Public Health Agency of Canada.

If your visa does not include a work permit, you must reapply for a visa and include a work permit application, under the Canada-Ukraine authorization for emergency travel (CUAET). The new application will be prioritized ahead of other applications.

The open work permit contain restrictions as a measure of public health risks as displaced Ukrainians may not have yet completed medical tests. The restrictions apply only to four sectors where the protection of public health is essential: child care, health care, education and agriculture. Aside from the four areas of restriction, the open work permit allows displaced Ukrainians and their family members to work as soon as they arrive in Canada and have been issued a permit. CUAET holders who wish to work in one of the restricted occupations need to reapply to lift the restrictions once they complete their Medical Diagnostic Test. They can submit a new work permit application to have the occupation restrictions removed. More information can be found on the Immigration, Refugees and Citizenship Canada.

Estimated processing time for in-Canada temporary resident extensions can be found on Immigration, Refugees and Citizenship Canada. However, completed visa reapplications under the Canada-Ukraine authorization for emergency travel (CUAET), correctly identified according to the instructions of the government of Canada, are prioritized and often receive an answer within 14 days.

To date, the Canada-Ukraine authorization for emergency travel program is uncapped, meaning there is no maximum number of displaced Ukrainians that can enter Canada under this program.

The Notification of Arrivals Transmission is a voluntary survey that Ukrainians who have chosen to relocate to Canada may fill out prior their arrival. It is comprised of 27 questions that collect sociodemographic profile data of the newcomers.

The Notification of Arrivals Transmission is a survey constituted of 27 questions that will enable the settlement sector to have a better sense of what services are needed to support displaced Ukrainians, and where. The data contained in this survey will be shared with settlement agencies on the ground so that they can prepare for the arrivals.

Settlement Questions

It is important to open a bank account in Canada to be able to make and receive various payments.

In Canada, you have the right to open a bank account at a bank or a federal credit union as long as you show proper identification. You may need to go to the financial institution in person to open a bank account. To find more information please see opening a bank account.

The identification must have been issued by a federal, provincial, territorial or state government authority and must be valid, that is, not expired. To be considered acceptable, the valid identification must include your: name, date of birth, photo, and signature. To open a bank account you can find the list of valid identifications at Identification you need to open a bank account.

You will have to visit the site of the province where you are settled. For more information, visit Driving Licenses.

Learn the steps for getting your credentials recognized in Canada at the website Credential assessment process.

Access to Services

Yes, the Honourable Sean Fraser, Minister of Immigration, Refugees and Citizenship Canada made an announcement on March 30 that Ukrainians under temporary resident visas will be eligible to access all federally funded settlement programming.

In partnership with the Government of Canada, the Red Cross is providing reception services for people displaced from Ukraine as they arrive at select airports in Canada. Services may include:

  • Reception and registration;
  • Information and referrals to additional supports.

The Welcome Package provides resources to help displaced Ukrainians as they arrive in Canada. You can access the content of the Red Cross Welcome Packages via the following links:

You can find federal and provincial information about employment programs and support for CUAET visa holders under Employment Opportunities. 

Language Service

Health

To date, displaced Ukrainians under a temporary resident visa are not eligible for the Interim Federal Health Program. Provincial and Territorial governments are in various stages of amending current regulations to allow Ukrainians under Temporary Resident visas to immediately access healthcare in their province or territory. Information on healthcare in different provinces and territories is available on our website in Ukrainian and Russian.

No, Ukrainians and family members applying for temporary residence (Canada-Ukraine Authorization for Emergency Travel CUAET) in Canada are exempt from completing an Immigration Medical Examination (IME) before arriving in Canada. Applicants will be required to complete a Medical Diagnostic Test (MDT) within 90 days of arrival in Canada to screen for select communicable diseases.

There may be restrictions on your open work permit because you didn’t get a medical exam before you came to Canada. Once the Medical Diagnostic Test (MDT) is complete, it is possible to submit a new work permit application to IRCC to have the occupancy restrictions removed. For more information visit: How to remove medical restrictions on your open work permit.

The medical diagnostic test must be performed by a doctor from the IRCC list of Panel Physicians. The list of Panel Physicians to find a doctor in your area. Find a Panel Physician.

Arrivals in Canada under the Canada-Ukraine Authorization for Emergency Travel (CUAET) program are entering as visitors and therefore have no coverage under the Interim Federal Health Program (IFHP). Many provincial and territorial governments are currently reviewing and making decisions related to whether and how they extend health care coverage to the Canada-Ukraine Authorization for Emergency Travel (CUAET) arrivals and whether or not the coverage will address components of the Medical Diagnostic Test. In instances where there are no clear options for coverage, the Canada-Ukraine Authorization for Emergency Travel (CUAET) arrivals are required to cover the cost of any applicable fees.

Yes, children will need to complete the Medical Diagnostic Test (MDT) requirement as well. Please see the “Are displaced Ukrainians required to pay for the Medical Diagnostic Test (MDT) out of pocket?” question for testing requirements based on age.

Applicants have 90 days from the date of arrival to complete the Medical Diagnostic Test (MDT).

To provide identification to confirm your identity. The tests required are only those outlined above. The doctor or medical clinic staff won’t examine your breasts, genitals or rectal area. These parts of the body aren’t required for the Medical Diagnostic Test. You have the right to have a chaperone at any time during the Medical Diagnostic test. You may:

  • ask the medical clinic to have a staff member in the room
  • stop the test at any time to ask questions about what the doctor is doing
  • stop the test and ask for a chaperone, even if you initially refused one

If you have questions or feel uncomfortable with a part of the test, please ask the panel physician to stop and address your concerns.

You can choose the doctor that is closest to you within this panel of physicians.

As displaced Ukrainians arrive in Canada under the Canada-Ukraine Authorization for Emergency Travel (CUAET) they have no coverage under the Interim Federal Health Program (IFHP). Policies for access to mental health support depend on each province and territory.

You can take a domestic flight to your final destination within 24 hours of your arrival in Canada.

After that period has elapsed, as per Aviation Security Exemption express, unvaccinated Ukrainian nationals and their non-Ukrainian family members may board an onward domestic flight after having completed the 14-day quarantine requirement at a Designated Quarantine Facility (DQF). These travellers:

  • Are not required to obtain a pre-departure test result before their flight, so long as their domestic trip is within 48 hours of their release from a Designated Quarantine Facility; and
  • Must have the valid paperwork as outlined in the Aviation Security Exemption

As of June 20, vaccination is not a requirement to take a domestic flight in Canada.

Housing

Income Support

Yes, a one-time Transitional Financial Assistance to cover basic needs will be provided to Ukrainians who have arrived in Canada or will be arriving on a Canada-Ukraine Authorization for Emergency Travel (CUAET) visa: $3,000 per adult (18 years and older) and $1,500 per child (17 years and under). Service Canada is the delivery partner for this initiative and will be responsible for receiving applications for Transitional Financial Assistance and issuing the payment. In order for Service Canada to issue a payment, Ukrainian temporary residents who came through CUAET will need to open a Canadian bank account.

For additional information on how to apply for Transitional Financial Assistance as well as open a Canadian bank account, please refer to the website of Immigration, Refugees and Citizenship Canada.

You can find further information about the one-time financial support on the website of OCASI and on this webinar.

Specific assistance for students can be found at Universities Canada

Students are encouraged to contact Student Services at their individual institutions.

Students can also contact settlement agencies who provide services to International Students. For a list of settlement agencies, please refer to the list on the website of Immigration, Refugees and Citizenship Canada.

At this stage, the child tax benefit is only accessible after 18 months of residency in Canada. CISSA-ACSEI continues to advocate to make the child tax benefit available to displaced Ukrainians upon arrival.

Employment

If you are an employer and you want to support displaced Ukrainians in Canada with a job, please register your offer through the Canada Job Bank and follow the simple process.

Human trafficking

If you believe you may have information about potential a trafficking situation:

Call the Canadian Human Trafficking Hotline toll-free hotline at 1-833-900-1010: Hotline Response Advocates are available 24/7/365 to receive tips of potential human trafficking.

You can also submit an anonymous tip through the Canadian Human Trafficking Hotline.

Yes, you can find newcomer services near you on Immigration, Refugees and Citizenship Canada. You can also refer to the list of jobs available on Canada Job Bank. 

Item donations are collected by a range of charities and service provider organizations in Canada. Friendly and experienced settlement professionals can help you locate the organizations to access item donations where you live. You can find newcomer services near you through Immigration, Refugees and Citizenship Canada.

Friendly and experienced settlement professionals can help you. You can find newcomer services near you on Immigration, Refugees and Citizenship Canada.

If your question is about immigration, please contact Immigration, Refugees and Citizenship Canada on their dedicated Ukraine immigration contact page.

If your question is about healthcare, please contact the health authority of the province or territory you live in. 

If your question is about COVID-19 guidance, testing and self-assessment, you can access information specific to your province or territory on the website of the Public Health Agency of Canada. 

If your question is about the Open Work Permit or about employment, please access the resources on the website of Immigration, Refugees and Citizenship Canada as well as the Job Bank.