OUSH-OHPU has created a repository of Frequently Asked Questions to help provide insights to Ukrainian newcomers to Canada. This FAQ is divided into two sections. The first section presents provincial and territorial information: you can select your province or territory and access questions and answers specifically related to these. The second section presents federal information. This FAQ also aims to inform Canadians and Canadian businesses on the ways they can support Ukrainians, including cash donations as well as goods and services.
You can find here provincial and territorial questions and answers specifically related to your selected province or territory.
Alberta Association of Immigrant Serving Agencies (AAISA) has launched a Telegram channel exclusively dedicated to Ukrainian Support in Alberta. This resource-sharing platform will provide information on available services and support in Alberta.
The AHS Support for Ukraine website provides information about health services and resources for Ukrainian evacuees in Alberta. Information can be found in English, Ukrainian and Russian.
Call Health Link at 811. Translation services are available. Calls are answered 24 hours a day, 7 days a week.
Call 1-877-303-2642. Translation services are available. Calls are answered 24 hours a day, 7 days a week.
Ask your host family or search online: albertafindadoctor.ca.
Call Health Link at 811 or visit: Hospitals and facilities.
Once you receive your Alberta personal health card, you can apply to receive additional health benefits that includes on-going coverage for prescription drugs, essential over-the-counter medications, eye exams and glasses, dental care, essential diabetic supplies and emergency ambulance services.
Ukrainian evacuees will receive an Alberta Health Benefits (Ukrainian Evacuee) application form in the mail after they receive their Alberta personal health card. Complete this form and mail it using the pre-addressed envelope provided (registries cannot accept this form) or fax it to the number below.
Alberta Community and Social Services
Health Benefits Contact Centre
P.O. Box 2222 Station Main
Edmonton, AB T5J 5H3
780-415-8386 in Edmonton
1-855-415-8386 toll free outside Edmonton
An Alberta Health Benefits card will be mailed to you once the application has been processed. Please allow 2 to 4 weeks for processing. If you require emergency prescription drug coverage and/or emergency dental and optical services while your application is being processed, call Alberta Supports or the 24-hour Emergency Income Support Contact Centre as listed above.
Remember to carry both your Alberta personal health card and the Alberta Health Benefits card whenever you need health services.
Your Alberta Health Benefits card can only be used for health services in the province of Alberta.
If you have already received an Alberta personal health card but did not receive an Alberta Health Benefits (Ukrainian Evacuee) application form, you can request one by sending an email to firstname.lastname@example.org.
For more information about health services in Alberta, visit:
As part of the $1.2 million to settlement services announced in April, the government is funding the Alberta Association of Immigrant-Serving Agencies (AAISA) and Catholic Social Services to streamline housing options for Ukrainians that will complement and reduce pressure on other government systems. This will ensure a coordinated approach to housing options for Ukrainians arriving in Alberta.
If you are a Ukrainian in need of housing, or an Albertan with an offer of accommodation, please visit Ukrainians in Alberta or email email@example.com.
There are many resources available to help understand your rights and responsibilities as a renter in Alberta:
As of July 25, 2022, the Government of Alberta is providing new financial benefits for eligible Ukrainian newcomers fleeing the war.
Individuals may be eligible for up to 6 months of financial supports to help cover costs for basic expenses such as food, shelter and clothing.
Applicants will be expected to access all other available assistance programs before being eligible for Alberta’s financial benefits. This includes accessing the Government of Canada’s financial assistance program, which is a one-time, non-taxable benefit to take care of any basic needs while getting settled in Canada.
Find out more about the program or to apply online at Ukraine immigration measures: Financial assistance – Canada.ca
Eligibility for Alberta’s benefits will be based on income and asset levels. The financial benefit rates align with Income Support benefits and will also be based on family composition.
To find out more about available financial supports in Alberta, call the Alberta Supports Contact Centre at 1-877-644-9992 (or 780-644-9992 in Edmonton) and press option 9. Services are available in English and Ukrainian.
One-time emergency benefits may be available to those with limited income and assets who are facing an emergency.
Benefits cover costs for:
For more information:
Yes, public education is free for all Ukrainian families registering studentsunder CUAET.
To register in a school, parents should:
Yes! You can access local Swiss worker programs that can help your children with language supports. Simply, contact your nearest service provider. Here is a list of Alberta schools with Ukrainian language programs (PDF, 437 KB).
Where can I get language classes?
Through the Alberta Settlement and Integration Program, the Alberta government provides financial support to settlement agencies to deliver ongoing language services to newcomers who live and work in Alberta. These services include language assessments, language training and education referrals and drop-in English as an Additional Language (EAL) classes.
EAL drop-in services offer eligible newcomers alternative English language learning opportunities when they cannot access regular programming. For more information, contact:
Email firstname.lastname@example.org if you have any general questions about settlement and language supports.
Community Adult Learning Program
Through the Community Adult Learning Program, the Government of Alberta is providing an additional $1 million to help improve your reading, writing and learning skills once you arrive in Alberta.
Organizations across Alberta deliver part-time, non-formal learning opportunities that support the development of literacy, numeracy, language, digital or other life skills.
Learn more about the Community Adult Learning Program.
The Government of Canada provides language assessments for newcomers to register into the Language Instruction for Newcomers to Canada (LINC) program.
There are bus routes and transit systems in your local Albertan city that you can access. For instance, in Edmonton and Calgary, there are Leisure Access and Ride transit programs supported by the city with discounted or free bus passes. To access, click http://bit.ly/3U1ReR4 or http://bit.ly/3ERhCsq.
If you are living in Alberta and take up residence, you must exchange your current driver’s licence for an Alberta driver’s licence within 90 days of moving to the province. To get a driver’s licence in Alberta, you will need to pass a knowledge test and road test. For more information, click http://bit.ly/3XlNb51.
Displaced Ukrainian parents can call Child Care Connect toll free at 1-844-644-5165 to:
As of June 1, Ukrainian parents can apply for funding to cover the cost of licensed child care, through the Child Care Subsidy Program.
Eligible child care programs include: daycare, preschool, out-of-school care, or a day home provider through a licensed family day home agency.
To be eligible:
Currently, displaced Ukrainians can apply up until March 31, 2023 to receive subsidy for 6 months.
Income testing is not required for displaced Ukrainians to receive the Child Care Subsidy. However, after 6 months, if you wish to continue receiving subsidy, you must re-apply to the Child Care Subsidy program. Your application will be assessed based on your family’s total gross income and other subsidy eligibility factors.
You will receive the maximum subsidy amount for each child. The subsidy amount will be different for each family. It will depend on whether the child is school age and the type of care requested. Use the estimator tool and enter $0 for income to estimate the amount of subsidy you are eligible to receive.
To apply, download and complete the application form (PDF, 94 KB) and submit it by email or fax:
If you have questions, contact the Alberta Supports Contact Centre at 1-877-644-9992.
All updated information and guidelines available in BC’s main webpage: https://www2.gov.bc.ca/gov/content/tourism-immigration/ukraine.
Free Settlement services in BC available for temporary residents: https://www.welcomebc.ca/Start-Your-Life-in-B-C/Settlement-Services#Temporary-residents.
AMSSA’s member directory will help you find your local Service Provider Organization: https://www.amssa.org/membership/members/.
How can displaced Ukrainians access healthcare?
Displaced Ukrainians arriving in B.C. with visas issued under the federal Canada-Ukraine Authorization for Emergency Travel (CUAET) will have access to date-of-arrival Medical Services Plan (MSP) coverage. Government is encouraging those arriving in British Columbia from Ukraine under the CUAET to submit their application for MSP enrolment as soon as they arrive in British Columbia at: www.gov.bc.ca/MSP/applyforhealthcare or by calling 1 800 663-7100 for more information.
As soon as CUAET arrivals are enrolled in the BC Medical Services Plan (MSP), they are covered by PharmaCare’s Plan C for one year. More details available here: https://www2.gov.bc.ca/gov/content/health/health-drug-coverage/pharmacare-for-bc-residents/who-we-cover/ukrainian-cuaet-arrivals.
Covid vaccination is available and free for all Ukrainian arrivals in BC, for more information check this link: https://www2.gov.bc.ca/gov/content/tourism-immigration/ukraine/welcome#healthcare. Information available in Ukrainian here: https://www2.gov.bc.ca/gov/content/covid-19/translation/ukr/register.
Are there specific housing supports?
The United Way of British Columbia is taking housing offers. If you have accommodation to offer for those arriving without secured housing, please click here. If you and/or your family are in need of short-term accommodation solutions, please get in touch with BC211.
If you are looking to rent temporary accommodation for yourself or your family, we encourage you to check some of the tips and good practices listed in the following link: https://www2.gov.bc.ca/gov/content/housing-tenancy/residential-tenancies.
Additionally, the WORK BC’s Cost of Living Calculator will help you plan your stay better and understand the needs and expectations when settling down in a new community here in BC.
A funded provincial hotel is available and referrals are made upon arrival for families or individuals without any other temporary housing alternative. SUCCESS BC is coordinating these referrals at YVR Airport and supporting transportation when needed. Displaced Ukrainians staying at this hotel have a maximum stay allowance up to 2 weeks, in which the SUCCESS team helps them to find employment and temporary housing, along with other settlement services.
In BC displaced Ukrainians need a valid work permit to be able to work, this open work permit will have an extension of up to 3 years.
Here you can find some useful resources to understand the work system here in BC, get support and guidance and connect with suitable professional opportunities in your community:
Is there provincial financial assistance available?
Financial assistance for people from Ukraine is offered through B.C.’s Hardship Assistance program. The eligibility criteria is as follows:
Additional information around monthly payment amounts and application process in the following link: https://www2.gov.bc.ca/gov/content/tourism-immigration/ukraine/assistance#:~:text=People%20arriving%20in%20B.C.%20from,for%20up%20to%2012%20months.
Is public education free for children?
How can I register my kids for school?
Do schools have language support for Ukrainian kids?
Ukrainian children aged 5 to 18 can be registered in a local school. Schools in B.C. offer English language learning support for all students who need it. Detailed information available in this link: https://www2.gov.bc.ca/gov/content/tourism-immigration/ukraine/welcome#children.
BC’s school districts are available in this map: http://www.bced.gov.bc.ca/schools/bcmap.htm. From that map, you can select the district in your area and all the contact information will be provided, including their webpage.
Here you can find some resources that will help you understand better how the school system works in BC: https://www2.gov.bc.ca/gov/content/education-training/k-12.
Post-secondary students arriving from Ukraine under CUAET visa would need a study permit to go on with their academic plans and they may be eligible for domestic tuition rates.
In case you don’t have access to your academic diplomas or certificates, the World Education Services Gateway Program may be able to support you.
Free language classes are available to people arriving under CUAET in BC, apart from the federal LINC programs, Ukrainian newcomers can access BCSIS – informal language training in BC.
Here you will find some of the public post-secondary institutions that offer English classes and courses in BC: https://www2.gov.bc.ca/gov/content/education-training/adult-education/adult-upgrading-learn-english.
NewtoBC provides online free material to learn English at different levels here: https://newtobc.ca/settlement-information-for-newcomers/english-language-learning-materials/. Their directory will help you find the local LINC provider in your area:
Different organizations offer English classes for newcomers, such as ISS of BC https://issbc.org/service-types/english-language-skills or MOSAIC that also offers free online conversation circles, check their services here: https://mosaicbc.org/our-services/english-classes-and-testing/.
How can I access transportation?
TransLink operates in BC and with the Compass Card you will be able to access Bus and skytrain transportation services: https://www.translink.ca/transit-fares/compass-card.
The Modo-Vancity partnership offers Ukrainian newcomers an opportunity to use electric shared vehicles to move from one accommodation to another, attend job interviews, arrive to their destination from the airport, etc: https://www.vancity.com/AboutVancity/InvestingInCommunities/Partnerships/Modo/.
If you have a driver’s license, you should switch it to a B.C. licence
If your child is under 5 years old, you may be eligible for child care support in BC. In the following link you will find the procedure to access these services: https://www2.gov.bc.ca/gov/content/family-social-supports/caring-for-young-children/how-to-access-child-care.
BC offers the 4 child care types:
For local support, check the directory for Child Care Resource and Referral Centres:
Ukrainians travelling to Manitoba under the federal Canada-Ukraine Authorization for Emergency Travel (CUAET) are eligible for health care coverage upon arrival in Manitoba. Additional information about health care coverage in Manitoba is here.
Yes! Pharmacare is a drug benefit program for eligible Manitoba residents. Pharmacare coverage is based on both your total family income and the amount you pay for eligible prescription drugs. You qualify for the Manitoba Pharmacare program if you have a Manitoba Health card and your prescriptions are not covered by another provincial or federal government program. To learn more and to apply to the Pharmacare Program click here.
Yes! Ukrainians who need a medical exam can access designated panel physicians approved by IRCC who will complete the exam. There is no cost for the exam. Individuals must bring the following documents to their appointment:
If you are Ukrainian, have a CUAET visa, and previously paid for a medical exam in Manitoba you are eligible to receive a refund. For more information, please contact the Claims Unit Patient Inquiry General Line by phone at 204-786-7367 or by email at Claims@gov.mb.ca. Applicants will need to provide the following information to receive a cheque in the mail:
Yes! The Family Doctor Finder is designed to connect you and your family with a home clinic, providing you with a home base for your health care needs. There are two ways to register with the program:
For more information visit About the Family Doctor Finder Program | Health | Province of Manitoba (gov.mb.ca) or click here for a Ukrainian translation.
Yes! Temporary housing is available to CUAET visa holders with no pre-arranged accommodation. Refer to the Manitoba4Ukraine website to find the latest guidelines regarding allowable length of stay and other details.
To help displaced Ukrainians find longer-term housing, the provincial government is partnering with New Journey Housing to work with Ukrainians and their families to match clients with appropriate accommodations. New Journey Housing is a Winnipeg-based agency that helps newcomers find housing. It also has resources to support newcomers to rent or buy housing, and manage their money.
For information on finding housing, or offers from landlords or others with rental properties, please contact New Journey Housing at 204-942-2238, or visit 200-305 Broadway. Homestay options are currently not part of Manitoba’s approach to temporary or permanent housing for new families.
Yes! The Temporary Assistance Program (TAP) continues until March 31, 2023. TAP benefits provide direct financial assistance to eligible individuals traveling to Canada under the federal Canada-Ukraine Authorization for Emergency Travel (CUAET) program.
Provincial TAP assistance provides monthly income for basic needs and will support transition from temporary provincial reception hotel accommodations to longer-term community rental housing. TAP eligibility will also facilitate additional health benefits not otherwise covered under provincial health care cards. These include access to prescription drug, dental and optical benefits.
Further information on eligibility details, based on personal circumstances, along with the application process is available by calling 204-945-5324 or by email to TAP@gov.mb.ca.
Additional support and coordination for individuals seeking employment, or who will be transitioning from TAP benefits to employment income, is available through Manitoba Start.
Yes! Children of Ukrainians traveling to Manitoba under the federal Canada-Ukraine Authorization for Emergency Travel (CUAET) and have applied for a work permit (valid for at least 12 months) are eligible to enroll in Manitoba schools as of the date the permit is issued. Additional information about education for temporary residents in Manitoba is here.
There are several multilingual resources available to assist parents in navigating the public school system.
Newcomer Parent Guides are intended to help newcomer families navigate the Manitoba Education System. To view the three parent guides in multiple languages click here.
MANSO, NEEDS, UCC and Immigrant Centre hosted an information session on the Manitoba School System & Registration Process, with Ukrainian interpretation, which was recorded here.
In some school communities you may be able to access the Settlement Workers in Schools (SWIS) program. SWIS can help newcomer students and their families adjust to their new school and community.
Each school in Manitoba is responsible for supporting newcomer students in learning English or French. Your child will be assessed by the school for school readiness, including language ability. Depending on the language level of your child, they may need additional time and support to achieve language proficiency.
Yes! Manitoba Parents for Ukrainian Education (MPUE) is dedicated to promoting, enhancing and expanding the English-Ukrainian Bilingual Program (EUBP) in Manitoba. More information on the English-Ukrainian Bilingual program is here.
Many organizations throughout the province offer language training in English or French.
Many of these programs require an assessment be completed first to determine your Canadian Language Benchmarks (CLB). Click here for a list of organizations offer language assessments in Manitoba.
Informal language programs (ie. conversation circles) do not require an assessment. Consult this list for more information.
Some communities in Manitoba have public transportation systems. Check the website for the community to learn more about transportation options.
In Winnipeg, the City of Winnipeg offers the WINNpass program which provides newcomers and low income people the opportunity to purchase adult monthly transit passes at a 50 percent discount. Eligible adults can apply for a WINNpass. Click here to apply.
Manitoba Public Insurance is exchanging full stage Ukrainian Category B (including BE) passenger vehicle licences for Manitoba full stage Class 5 licences without the need for further knowledge or road testing. Commercial class licences or motorcycle licences are not eligible for exchange. Eligible individuals who have recently arrived in Manitoba and have already started the driver licensing/testing process should contact MPI’s Contact Centre at 204-985-7000 or toll-free at 1-800-665-2410 to discuss their options. For more information click here.
Families living in Manitoba on a permanent or temporary basis are eligible to access licensed child-care services.
Ukrainian newcomers with valid immigration documents are eligible to apply for a provincial health card: New Brunswick Medicare. Please refer to a local settlement agency for information on how to apply.
While Medicare covers most medically required services, private health insurance can cover expenses such as dental care, physical therapy, drug prescriptions and eyeglasses, which are not covered by Medicare.
There are three options for non emergency medical services:
In case of an emergency, call 911 or visit the local emergency department of your local hospital.
There is volunteer based housing support in New Brunswick. Please reach out to one of the settlement agencies to find more information.
There is no provincial financial support in New Brunswick. To apply for the federal one time financial assistance please follow the link .
Public education is free for Ukrainian children that arrived under CUAET.
Children may receive extra language support on a case by case basis.
Language classes are provided by the settlement agencies in New Brunswick.
Yes, as of July, 25, 2022 a Ukrainian driver’s license can be exchanged for a New Brunswick one without undergoing testing. To do so you need to go to the nearest Service New Brunswick branch. You need to submit an ID, two documents from the list of Acceptable Proof of New Brunswick Residency Documents, a work permit and proof of name change if applicable (i.e. marriage certificate, divorce papers, or Certificate of Name Change). The cost of the procedure is $90, the Ukrainian license must be surrendered. More detailed information can be found on the official website. Please read the NB Driver’s handbook to learn the local driving rules.
Families are responsible for finding and obtaining and paying for child care. Parents are required to contact facilities directly to register or place their child on the waiting list. New Brunswick offers financial support to eligible families under the Parent Subsidy Program and the Daycare Assistance Program.
The Parent Portal helps parents find licensed child care facilities in New Brunswick.
Please visit the provincial website developed by New Brunswick Multicultural Council for general information and more detailed FAQ.
Newfoundland and Labrador
The Province is working on updating this section.
The Province is working on updating this section.
The Province/Territory is working on updating this section.
The Province/Territory is working on updating this section.
If you arrived in Ontario through the Canada-Ukraine Authorization for Emergency Travel (CUAET) pathway you are eligible for Ontario Health Insurance Plan (OHIP) and have access to drug benefits and mental health services.
To get Ontario Health Insurance Plan (OHIP) coverage, you have to fill out an application. You also need to collect some documents to submit with your application. You will receive your OHIP number when you apply at a ServiceOntario centre and your card will come in the mail a few weeks later.
Call the Refugee Health Line at 1-866-286-4770 or visit Health Connect Ontario to get connected to health care professionals and services. Free, secure, and confidential help is available 24 hours a day, 7 days a week with translation support available in Ukrainian and Russian. This service is available to anyone with or without OHIP coverage in place.
A family doctor is also called a general practitioner (GP). Family doctors are usually the first doctors to diagnose and treat most medical problems. If you need to see a specialist doctor, usually, you need a family doctor to refer you. Family doctors also order laboratory and other tests. There is a shortage of family doctors in some areas in Ontario. It may take you some time to find a doctor. You can use the Health Care Connect program to help find a local doctor or nurse practitioner who is accepting new patients.
You still have options to see a doctor while you are waiting. You don’t need an appointment to go to a walk-in medical clinic. Some clinics are open in the evening and on weekends. You can also go to a Community Health Centre (CHC). CHCs have health professionals such as doctors, nurses, and nurse practitioners on staff.
This newcomer health care guide is designed to help you navigate Ontario’s health care system. It will help you find health care services from the moment you arrive in Ontario.
The cost of renting an apartment or house depends on the size (number of bedrooms), neighbourhood where it is located, the age and condition it is in. There are different ways you can look for an apartment or house to rent in Ontario.
If you arrived under the Canada-Ukraine Authorization for Emergency Travel (CUAET) pathway you are eligible for settlement services and other supports. If you need help finding accommodation, you can contact a settlement agency near you through our Services Near Me mapping tool.
You might be eligible for financial assistance even if you just arrived and have no income in Canada.
Ukrainians arriving in Canada through the Canada-Ukraine Authorization for Emergency Travel (CUAET) pathway are eligible for a one time payment from the Canadian government. The financial assistance is a direct deposit, one-time, non-taxable benefit payment of $3,000 per adult and $1,500 per child (age 17 and under). It is to help you take care of your basic needs while you settle in Canada.
Ukrainians and their family that are in Canada and hold a valid work permit, study permit, temporary resident permit or visitor record to Canada with the CUAET disgnation will be eligible. You can submit your application through the Employment and Social Development Canada (ESDC) online portal
You may be eligible for short term financial support if you are in a crisis or an emergency and don’t have enough money for things like food and housing.
When you enrol your child in publicly funded schools in Ontario you will need to provide a few documents. Children arriving under the CUAET pathway can attend publicly funded schools for free. Many settlement agencies can help you with registering your child for school. If you need assistance enrolling your child you can ask your settlement worker or the school’s settlement worker for help. They can also help you find an interpreter if you need one.
International Student Connect provides information online and in-person to support international students in Ontario
Learning English will help you settle into your new home. Find information about how to access English As a Second Language (ESL) and Language Instruction for Newcomers to Canada (LINC) programs.
Find and register for free language classes at the beginner, intermediate or advanced levels:
Most cities in Ontario have a local public transportation (transit) system. They may have a bus, streetcar and/or subway. The cost to use public transportation is different in each city.
Public transportation includes services for the general public and for people with special transportation needs.
Contact your local public transportation system for information on schedules, fares and other details.
You may also find other types of transportation services in your community, such as:
If you want to travel between cities, read How can I travel within Ontario?
Many community agencies can help you get more information about local public transportation. To find help in your area, search for “public transportation” and your area on Services Near Me
Licence Exchange Agreement – Ontario will credit foreign driving experience for protected persons, refugees, and people from Ukraine to help them get their driver’s licence. From DriveTest.
In Ontario, there are three basic types of child care; licensed home and child care centres and unlicensed child care. Child care services in Ontario are in high demand and have long waiting lists. You may not get a spot right away.
Prince Eduard Island
Yes.Ukrainian newcomers under Canada-Ukraine Authorization for Emergency Travel (CUAET) with a valid work or study permit that is issued for more than six months are eligible to apply for a Prince Edward Island provincial Health Card. Minors on a visitor permit can be included on the same application as a parent or legal guardian. Ukrainian newcomers can apply online or by mail and the Immigrant and Refugee Services Association (IRSA) can assist with applications. A Prince Edward Island Health Card is valid for the duration of a temporary immigration permit.
Options for non-emergency medical services:
*In case of an emergency, call 911 or visit the emergency department of your local hospital.
Yes. Short-term temporary housing is offered for Ukrainian newcomers under Canada-Ukraine Authorization for Emergency Travel (CUAET) through the IRSA PEI Home Host Program. For more information contact IRSA directly.
More information on housing in Prince Edward Island can be found on the IRSA online guide.
No.There are no provincial financial supports available in Prince Edward Island.
Ukrainians in receipt of valid Canada-Ukraine Authorization for Emergency Travel (CUAET) are eligible for some PEI provincial social programs, including dental care, prescription drug coverage and a potential for a child care subsidy.
Contact IRSA for more information.
Information on applications for the one time federal financial assistance program can be found here.
Yes. Public education is free in Prince Edward Island for Ukrainian children with the Canada-Ukraine Authorization for Emergency Travel (CUAET).
IRSA can assist clients with the entire school registration process, acting as liaison between clients and the Public Schools Branch. IRSA Youth Settlement Services (YSS) staff carry out an initial registration and needs assessment with all new immigrant families with school-aged children. From this meeting, all required forms and documents are completed and collected to be sent to EAL/FAL Reception Center. Next, an appointment is scheduled with EAL/FAL Reception Center to finalize registration documentation to be sent to the school and to complete the English Language assessment for the child(ren) entering into school. The results of this test determine how much language support would be given during the school year. The final step for school enrolment would be a registration appointment at the school. During this appointment specific school information is given out.
In addition to this IRSA offers an information session on the Public-School system to every newcomer family to ensure each family is aware of all-important school-related information. Interpretation services are provided for these sessions as needed.
More information on education in Prince Edward Island can be found in the IRSA online guide.
Yes. All Ukrainian students in the Public School system will have access to language supports.
Holland College provides English language instruction for Ukrainian newcomers with Canada-Ukraine Authorization for Emergency Travel (CUAET). Holland College offers day (full-time and part-time) and evening (part-time) classes for Language Instruction for Newcomers to Canada (LINC) on a year-round basis.
IRSA can assist with assessments for the Canadian Language Benchmark Placement Test needed to attend LINC. There is no fee to take the test for Ukrainian newcomers under Canada-Ukraine Authorization for Emergency Travel (CUAET).
More information on English Language Learning can be found in the IRSA online guide.
Ukrainian newcomers under Canada-Ukraine Authorization for Emergency Travel (CUAET) can register with La Coopérative d’intégration francophone de l’Île-du-Prince-Édouard, the PEI Francophone settlement agency, to undergo a French language assessment.
Yes. As of August 15, 2022, Ukrainian newcomers with Canada-Ukraine Authorization for Emergency Travel (CUAET) documentation can exchange a full stage Ukrainian Category B (including BE) passenger vehicle licenses for PEI’s Class 5 license. They can do so without a written exam or road testing. Commercial class licenses or motorcycle licenses are not eligible for exchange.
Applicants must provide a valid driver’s license from the reciprocal country and/or a translated copy in French or English of their driver’s license, as well as two documents that show their current address in Prince Edward Island. All fees removed for Ukrainian passport holders under Canada-Ukraine Authorization for Emergency Travel (CUAET)
Please read the PEI Driver’s Handbook for PEI driving rules.
T3 Transit is a Canadian public transport company operating buses throughout the capital region of Prince Edward Island.
More information on PEI transportation is available in the IRSA online guide.
Families are responsible for finding and obtaining and paying for child care. Parents are required to register with the PEI Early Learning and Childcare registry to search for licensed child care centers, register, or place their child on a waitlist.
More information on childcare is available in in the IRSA online guide.
Information on the services offered to Ukrainian nationals in Quebec is available here:
If you and your family are moving to Saskatchewan under the Canada-Ukraine Authorization for Emergency Travel (CUAET) Program, you will need to submit either an online or paper application form to apply for Saskatchewan health benefits. To avoid delays in processing your application please follow the instructions below.
Once your application is processed you will receive a letter providing confirmation of health coverage details. Use this letter to obtain health services until you receive your health card in the mail.
Displaced Ukrainians arriving through the Canada-Ukraine Authorization for Emergency Travel (CUAET), may be eligible for the Saskatchewan Income Support (SIS) or Saskatchewan Assured Income for Disability (SAID) programs.
To help with the cost of raising children under 18 years of age, families are now eligible for additional income support benefits, the Child Basic Benefit under the Saskatchewan Income Support (SIS) program and the Transitional Benefit for Children under the Saskatchewan Assured Income for Disability (SAID) program, until they qualify for the federal Canada Child Benefit (CCB).
All children must attend school from ages 6 to 16. Children can start school as early as ages 3-4 (Prekindergarten), if available, and can continue up to the age of 22.
The Government of Saskatchewan has made amendments to The Education Regulations, 2019 to ensure that all Ukrainian school aged students arriving through the Canada-Ukraine Authorization for Emergency Travel (CUAET) Program receive tuition-free Kindergarten to Grade 12 education.
Learn more about education in Saskatchewan by viewing Education in Saskatchewan: A Guide for Arriving Ukrainians, which includes an interactive map for families to locate school divisions/schools near their landing locations.
Education in Saskatchewan: A Guide for Newcomers provides more information about types of schools, registration, language instruction and listed resources. This guide is also available in additional languages.
Schools provide education primarily in English but may also offer French Immersion from Kindergarten to Grade 12. French Immersion programs are targeted at students who have English or a language other than French as a first language. French is the language of instruction for most of the subjects.
School starts in early September and ends in late June. Schools accept new students throughout the school year. Students do not need to wait for a new school year to start school if arriving in the middle of a year. To enrol your child, you need to fill out the school’s enrolment forms. You can get enrolment forms from the school or on the school’s website.
Each school in Saskatchewan is responsible for supporting newcomer students in learning English as an Additional Language (EAL). Your child will also be assessed by the school for school readiness, including language ability. Depending on the language level of your child, they may need additional time and supports to achieve language proficiency. Students over the age of 18 years who require additional English language supports should contact a local high school or post-secondary institution (e.g., Regional Colleges, Saskatchewan Polytechnic) to find out what programs are available.
In some school communities you may be able to access the Settlement Workers in Schools (SWIS) program. SWIS can help newcomer students and their families adjust to their new school and community.
When you arrive in Saskatchewan, you can contact your nearest Regional Newcomer Gateway for information about opportunities to learn English. Many of the English classes offered are free.
Four cities in Saskatchewan (Moose Jaw, Prince Albert, Regina and Saskatoon) have public transportation systems.
Licensed centres and family child care homes:
Unlicensed caregivers are not monitored by the Government of Saskatchewan and are not subject to many legal requirements.
The Province/Territory is working on updating this section.
You can find here federal questions and answers.
As part of Canada’s response to Russia’s full-scale invasion of Ukraine, Immigration, Refugees and Citizenship Canada (IRCC) introduced CUAET. Launched on March 17, 2022, the CUAET provided Ukrainians and their immediate family members of any nationality the opportunity to stay in Canada as temporary residents for up to three years. Ukrainians and their family members had until July 15, 2023, to apply overseas for a CUAET visa free of charge. As of July 16, 2023, Ukrainians and their family members can still apply for a temporary resident visa to come to Canada under pre-existing immigration measures.
Once in Canada, temporary residents will be eligible to apply for an extended stay of up to three years through study permits and open work permits, all of which will be prioritized. They will also have access to settlement services, such as language training and employment services until March 31, 2025.
CUAET applications received on or before July 15, 2023, will be processed under CUAET measures. Ukrainians holding a CUAET visa have until March 31, 2024, to travel to Canada under the temporary special measures and have access to in-Canada benefits associated with the CUAET. Consult this page if you would like to check your application status.
A CUAET visa holder can travel to Canada as long as their visa is valid. However, in order to benefit from the temporary special measures and have access to in-Canada benefits associated with the CUAET (such as one-time financial assistance and up to 14 nights accommodation at the federally-funded hotels), a CUAET visa holder has to travel to Canada until March 31, 2024.
CUAET visas do not expire after March 31, 2024. If CUAET visa holders arrive after March 31, 2024, their CUAET visa becomes a regular temporary resident visa, with clients being authorized for the regular period of stay upon entry to Canada, which will be determined by a border services officer. However, they will not have access to in-Canada benefits associated with the CUAET.
Important dates – information on deadlines and in-Canada supports available.
To check the validity of your CUAET visa please refer to the counterfoil in your passport. Upon arrival in Canada before March 31, 2024, you will be issued a fee-exempt temporary resident document (visitor record, study permit, open work permit) valid for up to 3 years (or to passport validity, whichever comes first).
If as a CUAET visa holder you arrive after March 31, 2024, you will be treated as a regular temporary resident visa holder. You will not have access to additional in-Canada facilitation and will be authorized for the regular period of stay upon entry to Canada which will be determined by a border services officer.
Visa validity and length of stay/status in Canada are two different things. On the difference between a visitor visa and a visitor record, please see here.
CUAET visa holders who arrive in Canada by March 31, 2024 can access:
Ukraine immigration measures: Important dates provides helpful information on supports available for you when you come to Canada.
Due to various factors you might not be able to travel to Canada by March 31, 2024. CUAET visas do not expire after March 31, 2024. To check the validity of your CUAET visa please refer to the counterfoil in your passport.
If as a CUAET visa holder you arrive after March 31, 2024, you will be treated as a regular temporary resident visa holder. You will not have access to in-Canada CUAET benefits, but will be authorized for the regular period of stay upon entry to Canada which will be determined by a border services officer.
If you have CUAET visa and arrive in Canada on or after April 1, 2024, you will have to apply through regular IRCC channels from within Canada for a work permit, study permit or visitor record, subject to regular fees. You will also need to meet the general requirements to enter Canada and you won’t be eligible to receive supports offered under the CUAET measures. However, you will be eligible to access settlement services until March 31, 2025 that can help with learning English or French, finding a job and learning about the country and community in which you will settle.
CUAET visa holders who are in Canada will have until March 31, 2024, to extend or adjust their temporary status through these measures, free of charge. Use the following steps if you’d like to extend your stay as a worker, student or visitor from inside Canada under CUAET.
As of July 16, 2023, Ukrainians can apply to come to Canada through existing temporary and permanent resident programs and will be subject to fees and standard requirements.
More information about how to apply for a visitor visa can be found here.
Yes, as of July 16, 2023, you will be subject to standard fees, processing times and all applicable eligibility and admissibility requirements.
As per the fee list, the fee for a visitor visa is CAD $100 per person. The maximum fee for a family of 5 or more, applying at the same time and place, is CAD $500.
Visitor visa application are subject to standard processing times. Check processing times here. Of note, processing times do not include the time needed to give biometrics. However, once in Canada you will be eligible to apply for an open work permit, study permit or extended stay for up to 3 years – all of which will be prioritized if you apply until March 31, 2024.
As with any individual applying through our existing temporary resident programs, you will be subject to all standard application rules and requirements, such as admissibility, proof of financial resources, intention to leave at the end of your stay, pay application fees, and submit biometrics.
Russia’s illegal invasion of Ukraine continues, and some Ukrainians may not have the necessary resources available at the time of travel. The availability of open work permits and settlement services, such as language training and job search support, will be considered when reviewing your application.
Find out if you need to give biometrics here. If you need to provide biometrics, you will receive a letter after you submit a visitor visa application.
Find out more about biometrics:
You can submit biometrics at any visa application centre (VACs). You will need to book an appointment to give your biometrics. You can go to a VAC that is outside your country of residence; either call, email or use web chat (check their website for details). VAC locations can be found here. Please note, some VACs are experiencing higher than normal volumes.
You might need to submit to an IME in certain cases.
Information about processing of visitor visa applications can be found here.
Following the end of overseas applications under CUAET on July 15, 2023, Ukrainians and their family members can still apply for a temporary resident visa to come to Canada, under pre-existing immigration measures.
Once in Canada, temporary residents will be eligible to apply for an extended stay of up to three years through a visitor record, study permits or open work permits, all of which will be prioritized if applied until March 31, 2024.
Steps on how to apply from within Canada, as well as eligibility can be found here.
The deadline to apply for or extend an open work permit, study permit and visitor record in Canada under the facilitative measures is March 31, 2024.
Fees for a visitor record:
Fees for an open work permit:
Fees for a study permit:
As of April 1, 2024, Ukrainians and their family members may still travel to Canada through existing temporary resident programs and apply, once in Canada, for regular temporary resident extensions.
They will also have access to settlement services, such as language training and employment services.
No, if you are not a CUAET visa holder, you would not have access to temporary accommodations and transitional financial assistance.
All Ukrainians with temporary resident status in Canada and their family members of any nationality, including those who apply for TRVs after July 15, 2023, and those who currently hold regular, non-CUAET TRVs remain eligible for settlement services until March 31, 2025, regardless of their arrival date.
A family member is defined as:
Foreign national family members are required to show proof of their relationship to the Ukrainian family member.
Settlement services provide information about life in Canada and the communities where clients settle, language training, assistance in finding a job, and connections with established immigrants and Canadians.
As of July 16, 2023, there will no longer be port of entry (POE) facilitation for regular temporary resident visa (TRV) holders. This means you cannot request an for open work permit, study permit, and/or extended visitor record at a POE. However, you can apply once you are in inland. Your application for an open work permit, study permit, and/or extended visitor record will be prioritized if you apply until March 31, 2024. For more information visit Ukraine immigration measures: Extend your visitor status in Canada, Open work permits for Ukrainians and their family members in Canada and Study permits for Ukrainians and their family members in Canada.
Yes, family members of Ukrainian nationals will have access to the in-Canada measures noted above.
A family member is defined as a:
Refunds may be possible for those who paid an applicable visa fee between February 22, 2022, and March 14, 2022. We are working on finalizing this process. Please consult this page for the updates.
No, Ukrainians holding a non-CUAET visa issued prior to the launch of CUAET and who did not apply for CUAET, will not have access to temporary accommodations and transitional financial assistance.
However, Ukrainians with temporary resident status in Canada, and their family members, remain eligible to access settlement services until March 31, 2025, regardless of their arrival date and type of TRV.
On June 27, 2023, IRCC announced a new temporary 3-year study authorization extension for all foreign workers. This means foreign workers can study full-time or part-time, with no restrictions on the length of the study program, while their work permits are valid or until the expiration of the 3-year policy.
CUAET visa holders with a valid work permit and non-CUAET visa holders are eligible for this temporary 3-year study authorization extension if they meet the following eligibility requirements:
Please note, when applying for a permanent residence under Express Entry, points will not be awarded for work experience gained while studying full-time in Canada.
Information on pathways to permanent residence can be found at Immigrate to Canada – Canada.ca.
The new family reunification pathway will be launched on October 23, 2023, and will be in place for one year. To qualify, Ukrainian nationals must be physically in Canada with temporary resident status and have one or more family members in Canada. Those who are eligible include Ukrainian spouses, common-law partners, parents, grandparents, siblings and children or grandchildren of a Canadian citizen or permanent resident. Families will have until October 22, 2024, to submit an application.
More information on the family reunification pathway to permanent residence can be found at Canada launches pathway to reunite families and support Ukrainians.
This temporary public policy is not a Family Class application for permanent residence. The eligibility criteria for this public policy does not influence or change the eligibility criteria of family class applications for permanent residence.
The new pathway provides a path to permanent residence to Ukrainian spouses, common-law partners, parents, grandparents, siblings and children or grandchildren of a Canadian citizen or permanent resident, who are physically in Canada. In addition, if Canadian citizen or permanent resident’s eligible relatives are unable to leave Ukraine or have passed away, their spouse or common-law partner in Canada are eligible to apply, provided they have not become a spouse or common-law partner of another person since leaving Ukraine.
Those who wish to apply will have until October 22, 2024, to submit a complete application and be considered under the program. Ukrainian nationals continue to have access to other IRCC programs, including the Family Class program.
Admissions under the new family reunification pathway for Ukrainian nationals will not be under the Family Class category. This pathway was not designed to have a specific limit of applications approved under it. Those who wish to apply have one year from opening until October 22, 2024, to submit a complete application and be considered under the program.
It is important to note that the individuals who are admitted through this family reunification pathway are in addition to those who will come through the family reunification spaces allotted in 2023-2025 Immigration Levels Plan. They will not take the place of applicants in those programs.
Ukrainian nationals will continue to have access to opportunities for temporary resident status, including the ability of parents and grandparents of Canadian citizens and permanent residents to apply for Parent and grandparent super visa, which is valid for up to 10 years and allows extended stays of 5 years at a time.
Individuals granted permanent residence under the special family reunification pathway for Ukrainian nationals will have access to the same settlement services available to new permanent residents under other immigration programs, including information and orientation services, language assessments and training, employment related and community connections services. To find a settlement services provider in your area, see free newcomer services near you.
As displaced Ukrainians arrive in Canada under the Canada-Ukraine Authorization for Emergency Travel (CUAET), they have no coverage under the Interim Federal Health Program (IFHP). Policies for access to mental health support depend on each province and territory.
For more information, please refer to our Mental Health Resources webpage.
You can also refer to the Wellness Together Canada site to learn more about mental health and wellness services for adults.
Yes, you can connect with Kids Help Phone’s professional counsellors in multiple languages (English, French, Ukrainian, Russian, Pashto, Dari, Mandarin and Arabic) by calling 1-800-668-6868.
Kids Help Phone provides phone counselling service in multiple languages, with the help of trained interpreters. It’s all free, private and available 24/7 in Canada. No ID is required.
You can use Child Helpline International’s website to find helplines worldwide if you’re outside Canada.
The counselling service in multiple languages is delivered over the phone by professional counsellors with the help of interpreters in Ukrainian, Russian, Pashto, Dari, Mandarin and Arabic.
The interpreters are randomly selected from a group of hundreds across Canada and the United States. They’re professionally trained to understand and translate what is said. It would help if you paused regularly for the interpreter to translate your words and help the counsellor understand them clearly.
During a conversation, our counsellors can listen, ask questions and help you decide on an action plan. They can also refer you to other programs and services nearest your community (and in more languages, where available). Our counsellors are trained to use culturally responsive practices to support a diverse range of young people.
You can contact Kids Help Phone for support with any issue on your mind, big or small. You can connect about things like anxiety, depression, isolation, relationships, bullying, abuse, school, jobs, grief, loss, racism, discrimination and more.
Kids Help Phone is here to support your wellness. While we don’t offer legal or medical advice or in-person services, we may refer you to people who do if you’d like. You’re welcome to call us more than once if you need/want to. Each time you call, you’ll be interacting with a different counsellor.
You can call Kids Help Phone in Ukrainian, Russian, Pashto, Dari, Mandarin and Arabic across Canada at any time. Are you interested in trying it out? Here’s how it works:
You may have to wait a little bit to speak to a counsellor. The amount of time can vary depending on how many people call them. You may find it helpful to use this time to think about what you want to talk about with the counsellor or to try some well-being activities. Try to keep in mind that a counsellor will always try to answer your call and support you as best they can.
You can visit Resources Around Me to find newcomer and other support programs and services across Canada. When you browse your search results, you can filter by language and communities supported.
You can also check out (and share with your network!) tips, tools and stories for newcomers and more by browsing our website.
Information on access to education in different provinces and territories is available on our website in Ukrainian and Russian after selecting the province or territory where you are located.
It is important to open a bank account in Canada to be able to make and receive various payments.
In Canada, you have the right to open a bank account at a bank or a federal credit union as long as you show proper identification. You may need to go to the financial institution in person to open a bank account. To find more information please see opening a bank account.
The identification must have been issued by a federal, provincial, territorial or state government authority and must be valid, that is, not expired. To be considered acceptable, the valid identification must include your: name, date of birth, photo, and signature. To open a bank account you can find the list of valid identifications at Identification you need to open a bank account.
You will have to visit the site of the province where you are settled. For more information, visit Driving Licenses.
Learn the steps for getting your credentials recognized in Canada at the website Credential assessment process.
According to the Royal Canadian Mounted Police, human trafficking involves the recruitment, transportation or harbouring of persons, or the control of their movements, generally for the purpose of sexual exploitation or forced labour. Its defining feature is the exploitation of women, men and children – usually for the purposes of sexual exploitation (sex trafficking) or forced labour.
Human smuggling is usually related to human trafficking and is the importation of people into a country by illegally crossing an international border. Human smuggling is a business transaction – where the individual(s) voluntarily agree to be smuggled in exchange for money – that ends upon arrival at the destination. There are instances where people who asked to be smuggled into a country become human trafficking victims at the hands of their smuggler.
Another criminal behaviour related to Human Trafficking is Forced labour which involves recruiting, moving, or holding victims to coerce them into doing any work. Victims may experience a wide range of abuse, including verbal, physical, and sexual. Examples of forced labour may include:
For more information, visit the Royal Canadian Mounted Police webpage.
According to the Royal Canadian Mounted Police, individual and societal factors make a person more at-risk of being targeted for trafficking. When discussing risk, it’s important to note that some groups are more at-risk, but anyone can be vulnerable to this crime. Traffickers are extremely skilled at presenting themselves as potential protectors and providers or offering other solutions to a person’s immediate perceived problem. For example, traffickers can offer to pay for clothing, food or rent to indebt you to them.
Displaced persons and those fleeing their homes due to war, armed conflict, or anticipated armed conflict are more at-risk for exploitation and human trafficking. Things like language barriers, disconnection from social and cultural supports, and lack of economic opportunities while they wait for work permits and other basic necessities are all things that make Ukrainian newcomers more at-risk for exploitation here in Canada. Many displaced Ukrainian nationals coming into Canada are women and children, who are at an increased risk of being targeted for sex trafficking in Canada.
Although women represent most human trafficking victims in Canada, men and children can also be victims. Those who are most likely to be at-risk include:
You can find more information and contact to the Canadian Human Trafficking Hotline here.
You or someone you know could be a victim or at-risk of being a victim of human trafficking. Here are some signs to look out for:
If you believe you may have information about a potential trafficking situation:
You can learn about, share, and post the Canadian Human Trafficking Hotline of the Royal Canadian Mounted Police number in your community at 1-833-900-1010.
For more information, visit the Royal Canadian Mounted Police webpage.
As part of the domestic and international fight against impunity for perpetrators of war crimes, crimes against humanity or genocide, the objectives of Canada’s Crimes Against Humanity and War Crimes Program are to deny safe haven in Canada to persons believed to have committed or been complicit in such crimes and to seek accountability for their conduct. Delivered jointly by Immigration, Refugees and Citizenship Canada (IRCC), the Canada Border Services Agency (CBSA), the Royal Canadian Mounted Police (RCMP) and the Department of Justice (Justice Canada), the War Crimes Program takes a holistic approach, which includes three main avenues to seek accountability:
Canada is aware of the serious allegations that war crimes and crimes against humanity have been committed in Ukraine. In response, Canada’s national police service, the Royal Canadian Mounted Police, has opened an investigation into these allegations. Please click here to learn more about Canada’s investigation and how you can support it. If you do not have internet access, please call 1-833-812-1263.
The Royal Canadian Mounted Police is aware that many Ukrainians coming to Canada or already in Canada may have witnessed or experienced potential war crimes and crimes against humanity while in Ukraine. If this applies to you, the RCMP wants to hear your account of what happened. Your information could contribute to future criminal cases against those responsible for such reprehensible acts.
War crimes and crimes against humanity include some of the most heinous acts committed across the globe. The RCMP takes all allegations of war crimes and crimes against humanity very seriously. We are committed to fully investigating such allegations of the law and holding those involved in such crimes accountable for their actions.
Rest assured that sharing information is your choice. The information will be safeguarded by the RCMP and only used for investigative purposes and criminal prosecutions.
Sharing information and potential evidence will not impact your immigration status in Canada.
If you choose to share your information, the RCMP will review and analyze it carefully and may contact you later for follow-up.
You can access the latest statistics on Ukrainian arrivals in Canada and number of approvals granted on our Data Hub page.
If you are an individual and would like to make a cash donation, you find more information under the Cash Donation section of Operation Ukrainian Safe Haven’s website. If you would like to volunteer in support of displaced Ukrainians, you can find how to do so in your province or territory under the Volunteer section of Operation Ukrainian Safe Haven’s website.
If you would like to help as part of a company:
The coordination of short and longer-term housing offers is handled by each province or territory. Updates are made on a rolling basis. For more information please Housing.
We invite individuals to express their generosity by making a cash donation, as this may better respond to pragmatic needs. If you want to make a donation of goods and services, you can contact a local service provider.
If you are seeking to make a donation of goods and services as a company, please visit Call to action: Canadian Industry for Ukraine.
Companies and individuals can donate via Operation Ukrainian Safe Haven’s website.
A 10% administrative fee will be retained from cash donations.
Donations directed to a specific province or territory will be sent as requested by the donor. General donations will be allocated based on the immediate needs of immigrant clients.
Official tax-deductible receipts will be provided for donations over $20. You will receive an email confirming your donation and a PDF receipt.