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Frequently Asked Questions

CISSA-ACSEI has created a repository of Frequently Asked Questions to help provide insights to Ukrainian newcomers to Canada. This FAQ is divided into two sections. The first section presents provincial and territorial information: you can select your province or territory and access questions and answers specifically related to these. The second section presents federal information. This FAQ also aims to inform Canadians and Canadian businesses on the ways they can support Ukrainians, including cash donations as well as goods and services.

Select Region

You can find here provincial and territorial questions and answers specifically related to your selected province or territory.

Alberta

Healthcare

How can displaced Ukrainians access healthcare?

Читати цю інформацію українською мовою

The AHS Support for Ukraine website provides information about health services and resources for Ukrainian evacuees in Alberta. Information can be found in English, Ukrainian and Russian.

How to get health information and advice

Call Health Link at 811. Translation services are available. Calls are answered 24 hours a day, 7 days a week.

How to get mental health or addiction information and advice

Call 1-877-303-2642. Translation services are available. Calls are answered 24 hours a day, 7 days a week.

How to find a doctor

Ask your host family or search online: albertafindadoctor.ca.

How to find a hospital

Call Health Link at 811 or visit: Hospitals and facilities.

How to get emergency health care

Call 911

How to get emergency prescription drug coverage and emergency dental and optical services
  1. Call Alberta Supports – Help is available in more than 100 languages
  • Call between 7:30 am to 8 pm (open Monday to Friday, closed statutory holidays)
  • Toll free: 1-877-644-9992 (in Alberta)
  • TTY toll free: 1-800-232-7215 (in Alberta) – ask to speak to Alberta Supports.
  • TTY: 780-427-9999 (Edmonton) – ask to speak to Alberta Supports
  1. Call the 24-hour Emergency Income Support Contact Centre
  • Toll free: 1-866-644-5135 available 24 hours a day, 7 days a week
  • TTY toll free: 1-800-232-7215 – ask to speak to Alberta Supports
Alberta Health Benefits program

Once you receive your Alberta personal health card, you can apply to receive additional health benefits that includes on-going coverage for prescription drugs, essential over-the-counter medications, eye exams and glasses, dental care, essential diabetic supplies and emergency ambulance services.

Ukrainian evacuees will receive an Alberta Health Benefits (Ukrainian Evacuee) application form in the mail after they receive their Alberta personal health card. Complete this form and mail it using the pre-addressed envelope provided (registries cannot accept this form) or fax it to the number below.

Mail:

Alberta Community and Social Services

Health Benefits Contact Centre

P.O. Box 2222 Station Main

Edmonton, AB  T5J 5H3

Fax to:

780-415-8386 in Edmonton

1-855-415-8386 toll free outside Edmonton

An Alberta Health Benefits card will be mailed to you once the application has been processed. Please allow 2 to 4 weeks for processing. If you require emergency prescription drug coverage and/or emergency dental and optical services while your application is being processed, call Alberta Supports or the 24-hour Emergency Income Support Contact Centre as listed above.

Remember to carry both your Alberta personal health card and the Alberta Health Benefits card whenever you need health services.

Your Alberta Health Benefits card can only be used for health services in the province of Alberta.

If you have already received an Alberta personal health card but did not receive an Alberta Health Benefits (Ukrainian Evacuee) application form, you can request one by sending an email to evacueehealthregistration@gov.ab.ca.

More information

For more information about health services in Alberta, visit:

 

 

Housing

Are there specific housing supports?

As part of the $1.2 million to settlement services announced in April, the government is funding the Alberta Association of Immigrant-Serving Agencies (AAISA) and Catholic Social Services to streamline housing options for Ukrainians that will complement and reduce pressure on other government systems. This will ensure a coordinated approach to housing options for Ukrainians arriving in Alberta.

If you are a Ukrainian in need of housing, or an Albertan with an offer of accommodation, please visit Ukrainians in Alberta or email info@ukrainiansinalberta.ca.

Rental information – tenants

There are many resources available to help understand your rights and responsibilities as a renter in Alberta:

 

 

Financial Support

Is there provincial financial support available?

 

Emergency Financial Support and Benefits for Ukrainian Newcomers to Alberta fact sheet

Екстрена фінансова допомога і виплати для новоприбулих до Альберти українців

As of July 25, 2022, the Government of Alberta is providing new financial benefits for eligible Ukrainian newcomers fleeing the war.

Individuals may be eligible for up to 6 months of financial supports to help cover costs for basic expenses such as food, shelter and clothing.

Eligibility

Applicants will be expected to access all other available assistance programs before being eligible for Alberta’s financial benefits. This includes accessing the Government of Canada’s financial assistance program, which is a one-time, non-taxable benefit to take care of any basic needs while getting settled in Canada.

Find out more about the program or to apply online at Ukraine immigration measures: Financial assistance – Canada.ca

Eligibility for Alberta’s benefits will be based on income and asset levels. The financial benefit rates align with Income Support benefits and will also be based on family composition.

How to apply

To find out more about available financial supports in Alberta, call the Alberta Supports Contact Centre at 1-877-644-9992  (or 780-644-9992 in Edmonton) and press option 9. Services are available in English and Ukrainian.

Emergency financial support

One-time emergency benefits may be available to those with limited income and assets who are facing an emergency.

Benefits cover costs for:

  • Replacement clothing
  • Emergency food
  • Accommodation
  • Repairs to major appliances
  • Repairs to home
  • Damage deposit
  • Eviction due to outstanding rental arrears
  • Utility arrears, connection, deposit, reconnection
  • Escaping abuse (while in Alberta)
  • Other emergency goods and services

For more information:

  1. Call Alberta Supports – Help is available in Ukrainian as well as more than 100 languages
  • Call between 7:30 am to 8 pm (open Monday to Friday, closed statutory holidays)
  • Toll free: 1-877-644-9992 (in Alberta)
  • TTY toll free: 1-800-232-7215 (in Alberta) – ask to speak to Alberta Supports.
  • TTY: 780-427-9999 (Edmonton) – ask to speak to Alberta Supports
  1. Call the 24-hour Emergency Income Support Contact Centre
  • Toll free: 1-866-644-5135 available 24 hours a day, 7 days a week
  • TTY toll free: 1-800-232-7215 – ask to speak to Alberta Supports

 

Education

Is public education free for children?

Yes, public education is free for all Ukrainian families registering studentsunder CUAET.

How can I register my kids for school?

To register in a school, parents should:

  1. Contact your local school board(s) and they will help you find your children’s school(s).
  2. Follow the school board’s directions and contact the school to complete the student registration form.
  3. The school may request the following documentation:
  • Immigration documents issued by Immigration, Refugees and Citizenship Canada (IRCC) that a person receives prior to or when entering Canada, such as temporary resident documents, Confirmation of Permanent Residence or Refugee/Refugee Claimant documents. These documents should be provided for both parent(s) and child, if possible.
  • Student birth certificates or other documentation that shows the parent/child connection if the IRCC documents do not name family members.
  1. If you cannot immediately produce these documents, the school can still register your children. Provide the documents when they become available.
Do schools have language support for Ukrainian kids?

Yes!  You can access local Swiss worker programs that can help your children with language supports.  Simply, contact your nearest service provider.  Here is a list of Alberta schools with Ukrainian language programs (PDF, 437 KB).

 

 

Language Training

Where can I get language classes?

Читати цю інформацію українською мовою

Through the Alberta Settlement and Integration Program, the Alberta government provides financial support to settlement agencies to deliver ongoing language services to newcomers who live and work in Alberta. These services include language assessments, language training and education referrals and drop-in English as an Additional Language (EAL) classes.

English language assessments and training referrals

EAL drop-in services offer eligible newcomers alternative English language learning opportunities when they cannot access regular programming. For more information, contact:

Email info@ukrainiansinalberta.ca if you have any general questions about settlement and language supports.

Community Adult Learning Program

Through the Community Adult Learning Program, the Government of Alberta is providing an additional $1 million to help improve your reading, writing and learning skills once you arrive in Alberta.

Organizations across Alberta deliver part-time, non-formal learning opportunities that support the development of literacy, numeracy, language, digital or other life skills.

Learn more about the Community Adult Learning Program.

Federal language services

The Government of Canada provides language assessments for newcomers to register into the Language Instruction for Newcomers to Canada (LINC) program.

 

 

Transportation

How can I access transportation?

There are bus routes and transit systems in your local Albertan city that you can access.  For instance, in Edmonton and Calgary, there are Leisure Access and Ride transit programs supported by the city with discounted or free bus passes.  To access, click http://bit.ly/3U1ReR4 or http://bit.ly/3ERhCsq.

How can I get a driver’s license?

If you are living in Alberta and take up residence, you must exchange your current driver’s licence for an Alberta driver’s licence within 90 days of moving to the province. To get a driver’s licence in Alberta, you will need to pass a knowledge test and road test.  For more information, click http://bit.ly/3XlNb51.

 

Childcare

I need to work. How can I find childcare for my kids?

Читати цю інформацію українською мовою

Accessing child care

Displaced Ukrainian parents can call Child Care Connect toll free at 1-844-644-5165 to:

  • learn about child care options in your area
  • get help finding the licensed child care program in your community that works best for your family
Child care subsidy

As of June 1, Ukrainian parents can apply for funding to cover the cost of licensed child care, through the Child Care Subsidy Program.

Eligible child care programs include: daycare, preschool, out-of-school care, or a day home provider through a licensed family day home agency.

To be eligible:

  • you must be a Ukraine National
  • you must be a Ukrainian family fleeing Ukraine
  • you must have a specially issued Alberta Health Care Card with an expiry date
  • your children must attend a licensed child care program in Alberta
  • your children must be 12 years of age or younger and not yet attending Grade 7
  • you must be accessing child care because you (and your partner) are working, attending school, or looking for work; or because you or your child has a special need, or have an exceptional circumstance

Currently, displaced Ukrainians can apply up until March 31, 2023 to receive subsidy for 6 months.

Income testing is not required for displaced Ukrainians to receive the Child Care Subsidy. However, after 6 months, if you wish to continue receiving subsidy, you must re-apply to the Child Care Subsidy program. Your application will be assessed based on your family’s total gross income and other subsidy eligibility factors.

You will receive the maximum subsidy amount for each child. The subsidy amount will be different for each family. It will depend on whether the child is school age and the type of care requested. Use the estimator tool and enter $0 for income to estimate the amount of subsidy you are eligible to receive.

To apply, download and complete the application form (PDF, 94 KB) and submit it by email or fax:

Email: cs.emergencysubsidy@gov.ab.ca

Fax: 780-422-5692

If you have questions, contact the Alberta Supports Contact Centre at 1-877-644-9992.

 

British Columbia

Manitoba

Healthcare

How can displaced Ukrainians access healthcare?

 

Ukrainians travelling to Manitoba under the federal Canada-Ukraine Authorization for Emergency Travel (CUAET) are eligible for health care coverage upon arrival in Manitoba. Additional information about health care coverage in Manitoba is here.

Manitoba Health Card Registration for Ukraine Arrivals

Manitoba Health Insurance Benefits Registration Form

Can displaced Ukrainians access any supports to pay for prescription medications?

 

Yes! Pharmacare is a drug benefit program for eligible Manitoba residents. Pharmacare coverage is based on both your total family income and the amount you pay for eligible prescription drugs. You qualify for the Manitoba Pharmacare program if you have a Manitoba Health card and your prescriptions are not covered by another provincial or federal government program. To learn more and to apply to the Pharmacare Program click here.

Is the Province of Manitoba waiving the fee for the Immigration Medical Exam?

 

Yes! Ukrainians who need a medical exam can access designated panel physicians approved by IRCC who will complete the exam. There is no cost for the exam. Individuals must bring the following documents to their appointment:

  • Ukrainian ID
  • CUAET visa
  • Manitoba health card or the nine-digit health number provided by Manitoba Health

For a list of panel physicians throughout Manitoba, please visit here, or click here to view a printable list.

If you are Ukrainian, have a CUAET visa, and previously paid for a medical exam in Manitoba you are eligible to receive a refund. For more information, please contact the Claims Unit Patient Inquiry General Line by phone at 204-786-7367 or by email at Claims@gov.mb.ca. Applicants will need to provide the following information to receive a cheque in the mail:

  • Name
  • Address
  • PHIN (9 digit health number)
  • Receipt from the physician office
Are there any resources to assist displaced Ukrainians in finding a family doctor?

 

Yes! The Family Doctor Finder is designed to connect you and your family with a home clinic, providing you with a home base for your health care needs. There are two ways to register with the program:

  • Online – click here
  • By phone: 204-786-7111 (in Winnipeg) OR toll-free 1-866-690-8260; TTY/TDD call 204-774-8618 or Manitoba Relay Services toll-free
    1-800-855-0511.

For more information visit About the Family Doctor Finder Program | Health | Province of Manitoba (gov.mb.ca) or click here for a Ukrainian translation.

 

 

Housing

Are there specific housing supports?

 

Yes! Temporary housing is available to CUAET visa holders with no pre-arranged accommodation. Refer to the Manitoba4Ukraine website to find the latest guidelines regarding allowable length of stay and other details.

 

To help displaced Ukrainians find longer-term housing, the provincial government is partnering with New Journey Housing to work with Ukrainians and their families to match clients with appropriate accommodations. New Journey Housing is a Winnipeg-based agency that helps newcomers find housing. It also has resources to support newcomers to rent or buy housing, and manage their money.

For information on finding housing, or offers from landlords or others with rental properties, please contact New Journey Housing at 204-942-2238, or visit 200-305 Broadway. Homestay options are currently not part of Manitoba’s approach to temporary or permanent housing for new families.

 

 

Financial Support

Is there provincial financial support available?

 

Yes! The Temporary Assistance Program (TAP) continues until March 31, 2023. TAP benefits provide direct financial assistance to eligible individuals traveling to Canada under the federal Canada-Ukraine Authorization for Emergency Travel (CUAET) program.

Provincial TAP assistance provides monthly income for basic needs and will support transition from temporary provincial reception hotel accommodations to longer-term community rental housing. TAP eligibility will also facilitate additional health benefits not otherwise covered under provincial health care cards. These include access to prescription drug, dental and optical benefits.

Further information on eligibility details, based on personal circumstances, along with the application process is available by calling 204-945-5324 or by email to TAP@gov.mb.ca.

Additional support and coordination for individuals seeking employment, or who will be transitioning from TAP benefits to employment income, is available through Manitoba Start.

Temporary Assistance Program (TAP)

 

 

Education

Is public education free for children?

 

Yes! Children of Ukrainians traveling to Manitoba under the federal Canada-Ukraine Authorization for Emergency Travel (CUAET) and have applied for a work permit (valid for at least 12 months) are eligible to enroll in Manitoba schools as of the date the permit is issued. Additional information about education for temporary residents in Manitoba is here.

How can I register my kids for school?

 

There are several multilingual resources available to assist parents in navigating the public school system.

 

Newcomer Parent Guides are intended to help newcomer families navigate the Manitoba Education System. To view the three parent guides in multiple languages click here.

 

MANSO, NEEDS, UCC and Immigrant Centre hosted an information session on the Manitoba School System & Registration Process, with Ukrainian interpretation, which was recorded here.

 

Do schools have settlement services to help families?

 

In some school communities you may be able to access the Settlement Workers in Schools (SWIS) program. SWIS can help newcomer students and their families adjust to their new school and community.

 

Do schools have language support for Ukrainian kids?

 

Each school in Manitoba is responsible for supporting newcomer students in learning English or French. Your child will be assessed by the school for school readiness, including language ability. Depending on the language level of your child, they may need additional time and support to achieve language proficiency.

 

Are there any English-Ukrainian bilingual programs available?

 

Yes! Manitoba Parents for Ukrainian Education (MPUE) is dedicated to promoting, enhancing and expanding the English-Ukrainian Bilingual Program (EUBP) in Manitoba. More information on the English-Ukrainian Bilingual program is here.

 

Language Training

Where can I get language classes?

 

Many organizations throughout the province offer language training in English or French.

 

Many of these programs require an assessment be completed first to determine your Canadian Language Benchmarks (CLB). Click here for a list of organizations offer language assessments in Manitoba.

 

Informal language programs (ie. conversation circles) do not require an assessment. Consult this list for more information.

 

 

Transportation

How can I access transportation?

 

Some communities in Manitoba have public transportation systems. Check the website for the community to learn more about transportation options.

 

In Winnipeg, the City of Winnipeg offers the WINNpass program which provides newcomers and low income people the opportunity to purchase adult monthly transit passes at a 50 percent discount. Eligible adults can apply for a WINNpass. Click here to apply.

 

How can I get a driver’s license?

 

Manitoba Public Insurance is exchanging full stage Ukrainian Category B (including BE) passenger vehicle licences for Manitoba full stage Class 5 licences without the need for further knowledge or road testing. Commercial class licences or motorcycle licences are not eligible for exchange. Eligible individuals who have recently arrived in Manitoba and have already started the driver licensing/testing process should contact MPI’s Contact Centre at 204-985-7000 or toll-free at 1-800-665-2410 to discuss their options. For more information click here.

 

Childcare

What are the childcare options in Manitoba?

 

Families living in Manitoba on a permanent or temporary basis are eligible to access licensed child-care services.

  • In Manitoba, there are two types of licensed child care available to families. This includes:
    • centre-based child care for infants, preschool children and school-age children.
    • home-based child care providers who offer child care in their own home for up to eight children and can offer child care for up to 6 children, not including their own.
  • To help find a facility, people can use the online search tool at: https://childcaresearch.gov.mb.ca/.
    • The Child Care Subsidy Program provides provincial support to eligible families to help with the cost of care by reducing child care fees for children from the ages of 12 weeks to 12 years.
    • Your eligibility depends on various factors including:
      • income
      • the number and age of your children
      • the number of days required for care
      • the reason for care
    • As part of “the reason for care” all refugees including Ukrainian Nationals with Temporary Residency in Manitoba are eligible for child care subsidy. The full parent fee cost will be approved for the first six months of child care.
  • The provincial Inclusion Support Program is an additional service available for families whose children who may require extra support. The Inclusion Support Program offers a range of services to support a child with additional needs. This includes children with disabilities, chronic health needs and behavioural and emotional needs. Further information can be found at: https://www.gov.mb.ca/fs/childcare/families/family_info/inclusion.html
  • To search for child care options and available child care, please go to the Manitoba Child Care Search at https://childcaresearch.gov.mb.ca/ or refer to the Directory of Child Care Centres and the Directory of Child Care Homes.

New Brunswick

Healthcare

Do Ukrainian newcomers have access to provincial health care (New Brunswick Medicare)?

Ukrainian newcomers with valid immigration documents are eligible to apply for a provincial health card: New Brunswick Medicare. Please refer to a local settlement agency for information on how to apply.

What does Medicare not cover?

While Medicare covers most medically required services, private health insurance can cover expenses such as dental care, physical therapy, drug prescriptions and eyeglasses, which are not covered by Medicare.

How can I get medical help in NB?

There are three options for non emergency medical services:

  1. Dial a 24\7 Tele-Care line at 811, where a registered nurse will assess your situation and provide advice on the next steps
  2. Call walk-in or after hours medical clinics in your area to make an appointment with a general practitioner.
  3. If there is no clinic in your community, care is available from the outpatient department at your nearest hospital.

In case of an emergency, call 911 or visit the local emergency department of your local hospital.

 

 

Housing

Are there specific housing supports?

There is volunteer based housing support in New Brunswick. Please reach out to one of the settlement agencies to find more information.

 

 

Financial Support

Is there provincial financial support available?

There is no provincial financial support in New Brunswick. To apply for the federal one time financial assistance please follow the link .

 

 

Education

Is public education free for children?

Public education is free for Ukrainian children that arrived under CUAET.

How can I register my kids for school?

In order to register children for school parents can apply through one of the settlement agencies or directly through the anglophone or francophone school districts.

Do schools have language support for Ukrainian kids?

Children may receive extra language support on a case by case basis.

 

 

Language Training

Where can I get language classes?

Language classes are provided by the settlement agencies in New Brunswick.

 

 

Transportation

Can I exchange a Ukrainian driver’s license for a New Brunswick license?

Yes, as of July, 25, 2022 a Ukrainian driver’s license can be exchanged for a New Brunswick one without undergoing testing. To do so you need to go to the nearest Service New Brunswick branch. You need to submit an ID, two documents from the list of Acceptable Proof of New Brunswick Residency Documents, a work permit and proof of name change if applicable (i.e. marriage certificate, divorce papers, or Certificate of Name Change). The cost of the procedure is $90, the Ukrainian license must be surrendered. More detailed information can be found on the official website. Please read the NB Driver’s handbook to learn the local driving rules.

 

 

Childcare

What are the childcare options in New Brunswick?

Families are responsible for finding and obtaining and paying for child care. Parents are required to contact facilities directly to register or place their child on the waiting list. New Brunswick offers financial support to eligible families under the Parent Subsidy Program and the Daycare Assistance Program.

The Parent Portal helps parents find licensed child care facilities in New Brunswick.

 

 

Please visit the provincial website developed by New Brunswick Multicultural Council for general information and more detailed FAQ.

Ontario

Healthcare

How can displaced Ukrainians access healthcare?

 

If you arrived in Ontario through the Canada-Ukraine Authorization for Emergency Travel (CUAET) pathway you are eligible for Ontario Health Insurance Plan (OHIP) and have access to drug benefits and mental health services.

 

To get Ontario Health Insurance Plan (OHIP) coverage, you have to fill out an application. You also need to collect some documents to submit with your application. You will receive your OHIP number when you apply at a ServiceOntario centre and your card will come in the mail a few weeks later.

 

Call the Refugee Health Line at 1-866-286-4770 or visit Health Connect Ontario to get connected to health care professionals and services. Free, secure, and confidential help is available 24 hours a day, 7 days a week with translation support available in Ukrainian and Russian. This service is available to anyone with or without OHIP coverage in place.

 

A family doctor is also called a general practitioner (GP). Family doctors are usually the first doctors to diagnose and treat most medical problems. If you need to see a specialist doctor, usually, you need a family doctor to refer you. Family doctors also order laboratory and other tests. There is a shortage of family doctors in some areas in Ontario. It may take you some time to find a doctor. You can use the Health Care Connect program to help find a local doctor or nurse practitioner who is accepting new patients.

You still have options to see a doctor while you are waiting. You don’t need an appointment to go to a walk-in medical clinic. Some clinics are open in the evening and on weekends. You can also go to a Community Health Centre (CHC). CHCs have health professionals such as doctors, nurses, and nurse practitioners on staff.

This newcomer health care guide is designed to help you navigate Ontario’s health care system. It will help you find health care services from the moment you arrive in Ontario.

 

 

Housing

Are there specific housing supports?

The cost of renting an apartment or house depends on the size (number of bedrooms), neighbourhood where it is located, the age and condition it is in. There are different ways you can look for an apartment or house to rent in Ontario.

If you arrived under the Canada-Ukraine Authorization for Emergency Travel (CUAET) pathway you are eligible for settlement services and other supports. If you need help finding accommodation, you can contact a settlement agency near you through our Services Near Me mapping tool.

 

 

Financial Support

Is there provincial financial support available?

 

You might be eligible for financial assistance even if you just arrived and have no income in Canada.

Ukrainians arriving in Canada through the Canada-Ukraine Authorization for Emergency Travel (CUAET) pathway are eligible for a one time payment from the Canadian government. The financial assistance is a direct deposit, one-time, non-taxable benefit payment of $3,000 per adult and $1,500 per child (age 17 and under). It is to help you take care of your basic needs while you settle in Canada.

Ukrainians and their family that are in Canada and hold a valid work permit, study permit, temporary resident permit or visitor record to Canada with the CUAET disgnation will be eligible. You can submit your application through the Employment and Social Development Canada (ESDC) online portal

You may be eligible for short term financial support if you are in a crisis or an emergency and don’t have enough money for things like food and housing.

To apply:

  • if you have a Canadian social insurance number (SIN), you can apply online
  • if you do not have a social insurance number, contact your local Ontario Works office

 

 

Education

Is public education free for children?
How can I register my kids for school?
Do schools have language support for Ukrainian kids?

 

When you enrol your child in publicly funded schools in Ontario you will need to provide a few documents. Children arriving under the CUAET pathway can attend publicly funded schools for free. Many settlement agencies can help you with registering your child for school. If you need assistance enrolling your child you can ask your settlement worker or the school’s settlement worker for help. They can also help you find an interpreter if you need one.

 

International Student Connect provides information online and in-person to support international students in Ontario

 

 

Language Training

Where can I get language classes?

 

Learning English will help you settle into your new home. Find information about how to access English As a Second Language (ESL) and Language Instruction for Newcomers to Canada (LINC) programs.

 

Find and register for free language classes at the beginner, intermediate or advanced levels:

 

 

Transportation

How can I access transportation?

 

Most cities in Ontario have a local public transportation (transit) system. They may have a bus, streetcar and/or subway. The cost to use public transportation is different in each city.

Public transportation includes services for the general public and for people with special transportation needs.

Contact your local public transportation system for information on schedules, fares and other details.

You may also find other types of transportation services in your community, such as:

  • School transportation – Local school boards organize transportation to take your children to school.
  • Health transportation – Public or private ambulance operators, hospitals and long-term care agencies can help you get to medical centres.
  • Social transportation – Agencies serving people with developmental disabilities, day care centres, vocational rehabilitation services and other social service agencies can help you get around town.

If you want to travel between cities, read How can I travel within Ontario?

Many community agencies can help you get more information about local public transportation. To find help in your area, search for “public transportation” and your area on Services Near Me

How can I get a driver’s license?

 

Licence Exchange Agreement – Ontario will credit foreign driving experience for protected persons, refugees, and people from Ukraine to help them get their driver’s licence. From DriveTest.

 

 

Childcare

I need to work. How can I find childcare for my kids?

 

In Ontario, there are three basic types of child care; licensed home and child care centres and unlicensed child care. Child care services in Ontario are in high demand and have long waiting lists. You may not get a spot right away.

Prince Eduard Island

Healthcare

 

Do Ukrainian newcomers have access to provincial health care Prince Edward Island Health Card?

Yes.Ukrainian newcomers under Canada-Ukraine Authorization for Emergency Travel (CUAET) with a valid work or study permit that is issued for more than six months are eligible to apply for a Prince Edward Island provincial Health Card. Minors on a visitor permit can be included on the same application as a parent or legal guardian. Ukrainian newcomers can apply online or by mail and the Immigrant and Refugee Services Association (IRSA) can assist with applications. A Prince Edward Island Health Card is valid for the duration of a temporary immigration permit.

How can I get medical help in PEI?

Options for non-emergency medical services:

  1. TeleHealth services are available 24 hours a day by calling 811 and a registered nurse will assess the situation and provide advice on the next steps
  2. Walk-in medical clinics are available to assist with general and specific health needs.
  3. PEI Pharmacy Plus assesses individuals for some common ailments and conditions and have the capability to prescribe some medications.
  4. Register for a Family Doctor or Nurse Practitioner with PEI Patient Registry Program.
  5. Register for the PEI Virtual Care Program.

*In case of an emergency, call 911 or visit the emergency department of your local hospital.

 

 

Housing

 
Are there specific housing supports?

Yes. Short-term temporary housing is offered for Ukrainian newcomers under Canada-Ukraine Authorization for Emergency Travel (CUAET) through the IRSA PEI Home Host Program. For more information contact IRSA directly.

More information on housing in Prince Edward Island can be found on the IRSA online guide.

 

 

 Financial Support

 

Is there provincial financial support available?

No.There are no provincial financial supports available in Prince Edward Island.

Ukrainians in receipt of valid Canada-Ukraine Authorization for Emergency Travel (CUAET) are eligible for some PEI provincial social programs, including dental care, prescription drug coverage and a potential for a child care subsidy.

Contact IRSA for more information.

Information on applications for the one time federal financial assistance program can be found here.

 

 

Education

 

Is public education free for children?

Yes. Public education is free in Prince Edward Island for Ukrainian children with the Canada-Ukraine Authorization for Emergency Travel (CUAET).

How can I register my kids for school?

IRSA can assist clients with the entire school registration process, acting as liaison between clients and the Public Schools Branch. IRSA Youth Settlement Services (YSS) staff carry out an initial registration and needs assessment with all new immigrant families with school-aged children. From this meeting, all required forms and documents are completed and collected to be sent to EAL/FAL Reception Center. Next, an appointment is scheduled with EAL/FAL Reception Center to finalize registration documentation to be sent to the school and to complete the English Language assessment for the child(ren) entering into school. The results of this test determine how much language support would be given during the school year. The final step for school enrolment would be a registration appointment at the school. During this appointment specific school information is given out.

In addition to this IRSA offers an information session on the Public-School system to every newcomer family to ensure each family is aware of all-important school-related information. Interpretation services are provided for these sessions as needed.

More information on education in Prince Edward Island can be found in the IRSA online guide.

Do schools have language support for Ukrainian kids?

Yes. All Ukrainian students in the Public School system will have access to language supports.

 

 

Language Training

 
Where can I get language classes?

Holland College provides English language instruction for Ukrainian newcomers with Canada-Ukraine Authorization for Emergency Travel (CUAET). Holland College offers day (full-time and part-time) and evening (part-time) classes for Language Instruction for Newcomers to Canada (LINC) on a year-round basis.

IRSA can assist with assessments for the Canadian Language Benchmark Placement Test  needed to attend LINC. There is no fee to take the test for Ukrainian newcomers under Canada-Ukraine Authorization for Emergency Travel (CUAET).

More information on English Language Learning can be found in the IRSA online guide.

Ukrainian newcomers under Canada-Ukraine Authorization for Emergency Travel (CUAET) can register with La Coopérative d’intégration francophone de l’Île-du-Prince-Édouard, the PEI Francophone settlement agency, to undergo a French language assessment.

 

 

Transportation

Can I exchange a Ukrainian driver’s license for a Prince Edward Island license?

Yes. As of August 15, 2022, Ukrainian newcomers with Canada-Ukraine Authorization for Emergency Travel (CUAET) documentation can exchange a full stage Ukrainian Category B (including BE) passenger vehicle licenses for PEI’s Class 5 license. They can do so without a written exam or road testing. Commercial class licenses or motorcycle licenses are not eligible for exchange.

Applicants must provide a valid driver’s license from the reciprocal country and/or a translated copy in French or English of their driver’s license, as well as two documents that show their current address in Prince Edward Island. All fees removed for Ukrainian passport holders under Canada-Ukraine Authorization for Emergency Travel (CUAET)

Please read the PEI Driver’s Handbook for PEI driving rules.

T3 Transit is a Canadian public transport company operating buses throughout the capital region of Prince Edward Island.

More information on PEI transportation is available in the IRSA online guide.

 

 

Childcare

 

What are the childcare options in Prince Edward Island?

Families are responsible for finding and obtaining and paying for child care. Parents are required to register with the PEI Early Learning and Childcare registry to search for licensed child care centers, register, or place their child on a waitlist.

Families with Canada-Ukraine Authorization for Emergency Travel (CUAET) might be eligible for provincial child Care subsidy. For more information contact IRSA directly.

More information on childcare is available in in the IRSA online guide.

Saskatchewan

Healthcare

How can displaced Ukrainians access healthcare?

 

If you and your family are moving to Saskatchewan under the Canada-Ukraine Authorization for Emergency Travel (CUAET) Program, you will need to submit either an online or paper application form to apply for Saskatchewan health benefits. To avoid delays in processing your application please follow the instructions below.

  • If you complete an online application you will receive a reference number. Email the reference number to welcome@ehealthsask.ca.
  • If you submit a paper application scan and email the application to welcome@ehealthsask.ca.

Once your application is processed you will receive a letter providing confirmation of health coverage details. Use this letter to obtain health services until you receive your health card in the mail.

 

Housing

Are there specific housing supports?

 

https://www.saskatchewan.ca/residents/housing-and-renting/renting-and-leasing/saskatchewan-housing-benefit

 

 

Financial Support

Is there provincial financial support available?

 

Displaced Ukrainians arriving through the Canada-Ukraine Authorization for Emergency Travel (CUAET), may be eligible for the Saskatchewan Income Support (SIS) or Saskatchewan Assured Income for Disability (SAID) programs.

To help with the cost of raising children under 18 years of age, families are now eligible for additional income support benefits, the Child Basic Benefit under the Saskatchewan Income Support (SIS) program and the Transitional Benefit for Children under the Saskatchewan Assured Income for Disability (SAID) program, until they qualify for the federal Canada Child Benefit (CCB).

https://www.saskatchewan.ca/residents/saskatchewan-supports-ukraine/financial-support#financial-assistance-for-ukrainians-arriving-in-canada

https://www.saskatchewan.ca/residents/saskatchewan-supports-ukraine/financial-support#income-support

 

 

Education

 

Is public education free for children?

 

All children must attend school from ages 6 to 16. Children can start school as early as ages 3-4 (Prekindergarten), if available, and can continue up to the age of 22.

 

The Government of Saskatchewan has made amendments to The Education Regulations, 2019 to ensure that all Ukrainian school aged students arriving through the Canada-Ukraine Authorization for Emergency Travel (CUAET) Program receive tuition-free Kindergarten to Grade 12 education.

Learn more about education in Saskatchewan by viewing Education in Saskatchewan: A Guide for Arriving Ukrainians, which includes an interactive map for families to locate school divisions/schools near their landing locations.

 

https://saskatchewan.maps.arcgis.com/apps/webappviewer/index.html?id=1d776966f235493096f95c4e8def9809

 

Education in Saskatchewan: A Guide for Newcomers provides more information about types of schools, registration, language instruction and listed resources. This guide is also available in additional languages.

 

Schools provide education primarily in English but may also offer French Immersion from Kindergarten to Grade 12. French Immersion programs are targeted at students who have English or a language other than French as a first language. French is the language of instruction for most of the subjects.

 

How can I register my kids for school?

 

School starts in early September and ends in late June. Schools accept new students throughout the school year. Students do not need to wait for a new school year to start school if arriving in the middle of a year. To enrol your child, you need to fill out the school’s enrolment forms. You can get enrolment forms from the school or on the school’s website.

 

Do schools have language support for Ukrainian kids?

 

Each school in Saskatchewan is responsible for supporting newcomer students in learning English as an Additional Language (EAL). Your child will also be assessed by the school for school readiness, including language ability. Depending on the language level of your child, they may need additional time and supports to achieve language proficiency. Students over the age of 18 years who require additional English language supports should contact a local high school or post-secondary institution (e.g., Regional Colleges, Saskatchewan Polytechnic) to find out what programs are available.

 

Do schools have settlement services to help families?

 

In some school communities you may be able to access the Settlement Workers in Schools (SWIS) program. SWIS can help newcomer students and their families adjust to their new school and community.

 

 

Language Training

Where can I get language classes?

When you arrive in Saskatchewan, you can contact your nearest Regional Newcomer Gateway for information about opportunities to learn English. Many of the English classes offered are free.

https://www.saskatchewan.ca/residents/moving-to-saskatchewan/live-in-saskatchewan/language-training-and-settlement-services/language-training

 

 

Transportation

 
How can I access transportation?

 

Four cities in Saskatchewan (Moose Jaw, Prince Albert, Regina and Saskatoon) have public transportation systems.

https://www.saskatchewan.ca/residents/transportation/public-transportation

 

How can I get a driver’s license?

 

https://www.sgi.sk.ca/moving-to-saskatchewan

https://www.sgi.sk.ca/issuer

 

 

Childcare

 
I need to work. How can I find childcare for my kids?

 

Licensed centres and family child care homes:

 

  • meet and maintain standards set by the Government of Saskatchewan
  • are monitored by Early Learning and Child Care consultants; and
  • have their license reviewed every year.

Unlicensed caregivers are not monitored by the Government of Saskatchewan and are not subject to many legal requirements.

 

https://www.saskatchewan.ca/residents/family-and-social-support/child-care/child-care-in-saskatchewan

 

You can find here federal questions and answers.

General Information

You can access the latest statistics on Ukrainian arrivals by land/air, number of applications submitted, and approvals granted on the website of Immigration, Citizenship and Refugees Canada.

Ukraine’s public policy supporting the implementation of the Canadian-Ukrainian Emergency Travel Permit is available on the Immigration, Refugees and Citizenship Canada website at the following links: part 1, part 2, and part 3.

How Can I Help?

If you are an individual and would like to make a cash donation, you find more information under the Cash Donation section of Operation Ukrainian Safe Haven’s website. If you would like to volunteer in support of displaced Ukrainians, you can find how to do so in your province or territory under the Volunteer section of Operation Ukrainian Safe Haven’s website

If you would like to help as part of a company:

The coordination of short and longer-term housing offers is handled by each province or territory. Updates are made on a rolling basis. For more information please Housing.

We invite individuals to express their generosity by making a cash donation, as this may better respond to pragmatic needs. If you want to make a donation of goods and services, you can contact a local service provider.

If you are seeking to make a donation of goods and services as a company, please visit Call to action: Canadian Industry for Ukraine.

Companies and individuals can donate via Operation Ukrainian Safe Haven’s website.

Thanks to the financial support of Immigration, Refugees and Citizenship Canada, nearly 100 per cent of donations will support displaced Ukrainians and other refugees in need of settling in Canada, with just a portion of the donation going towards third-party application processing fee. Donations directed to a specific province or territory will be sent as per the donor’s request.

Donations directed to a specific province or territory will be sent as requested by the donor. General donations will be allocated based on the immediate needs of immigrant clients.

Official tax-deductible receipts will be provided for donations over $20. You will receive an email confirming your donation and a PDF receipt.

The federal government does not currently consider Ukrainians entering Canada as part of the refugee resettlement humanitarian program. As such, private sponsorship is not available.

Businesses can make cash donations on Operation Ukrainian Safe Haven’s website. They can also offer good and services donations via the portal Call to action: Canadian Industry for Ukraine.

Immigration

In support of those affected by the Russian invasion of Ukraine, Canada-Ukraine authorization for emergency travel (CUAET) was created by Immigration, Refugees and Citizenship Canada to help Ukrainians resettle in Canada as quickly as possible. The program also provides them with the ability to work and study while in Canada.

Ukraine’s public policy supporting the implementation of the Canadian-Ukrainian Emergency Travel Permit is available on the Immigration, Refugees and Citizenship Canada website at the following links: part 1, part 2, and part 3.

No, this option is not being considered at this time.

The European Union has a generous support package for Displaced Ukrainians within Europe. Considering Ukrainians have a durable solutions in place in Europe, they do not need resettlement in Canada.

 

 

The CUAET refers to the Canada-Ukraine Authorization for Emergency Travel, a mechanism created by Immigration, Refugees and Citizenship Canada to help Ukrainians travel to Canada as quickly as possible where they are provided with the authorization to work and study. For more information, please refer to the website of Immigration, Refugees and Citizenship Canada.

Ukraine’s public policy supporting the implementation of the Canadian-Ukrainian Emergency Travel Permit is available on the Immigration, Refugees and Citizenship Canada website at the following links: part 1, part 2, and part 3.

A refugee is a person in need of protection who has a well-founded fear of persecution for reasons of race, religion, political opinion, nationality, or membership in a particular social group. Under the Immigration and Refugee Protection Act, a person in need of protection is a person in Canada who would be personally subject to danger of torture, risk of life, or risk of cruel and unusual treatment or punishment if they returned to their country of origin. 

A temporary resident is a foreign national who is legally authorized to enter Canada for temporary purposes. For more information, please refer to the website of Immigration, Refugees and Citizenship Canada

The Government of Canada does not consider displaced Ukrainians arriving in Canada as refugees because the European Union has a generous support package for displaced Ukrainians in Europe. Considering a durable solutions are in place in their home continent, there is a lesser need for resettlement in Canada. The Government of Canada created the Canada-Ukraine Authorization for Emergency Travel (CUAET) to allow displaced Ukrainians to apply for a temporary resident visa.

Yes, the Government of Canada holds that it is important to keep families and loved ones together. If you have immediate family in Canada and you are affected by the Russian invasion of Ukraine, they may be able to sponsor you to come to Canada permanently. For more information visit  Immigration, Refugees and Citizenship Canada.

No, a Canada-Ukraine authorization for emergency travel (CUAET) visa holder can enter Canada with a one way ticket.

The Canada-Ukraine authorization for emergency travel (CUAET) is valid for up to 10 years, in accordance with your passport validation period. It is a multi-entry visa for visa holders that opt for the counterfoil visa. For visa holders that opt for the foil-less visa option, it is a single-entry visa that must be used for travel within a maximum 6 months. The duration of stay is the same for all visa holders, whether it has a counterfoil or not: the Canada-Ukraine authorization for emergency travel (CUAET) visa is valid for up to three years.

A Canada-Ukraine authorization for emergency travel (CUAET) visa with printed counterfoil permits multiple entries. 

The rules for working on a study permit under the Canada-Ukraine authorization for emergency travel (CUAET) as similar to regulation for  regular international students. For more details, please refer to the Government of Canada.

Please note that international secondary school students are not eligible for work.

No, vaccination is not required to enter Canada, however, those who do are not fully vaccinated by Canadian-approved vaccines must self-quarantine for 10 days. To learn more about accepted vaccines please consult the list available on requirements for COVID-19 vaccinated travellers

Individuals that are not fully vaccinated cannot travel on public transportation or take domestic flights. 

Before boarding the plane, displaced Ukrainians must complete the ArriveCAN application questionnaire.

You can find quarantine instructions at the Public Health Agency of Canada.

If your visa does not include a work permit, you must reapply for a visa and include a work permit application, under the Canada-Ukraine authorization for emergency travel (CUAET). The new application will be prioritized ahead of other applications.

The open work permit contain restrictions as a measure of public health risks as displaced Ukrainians may not have yet completed medical tests. The restrictions apply only to four sectors where the protection of public health is essential: child care, health care, education and agriculture. Aside from the four areas of restriction, the open work permit allows displaced Ukrainians and their family members to work as soon as they arrive in Canada and have been issued a permit. CUAET holders who wish to work in one of the restricted occupations need to reapply to lift the restrictions once they complete their Medical Diagnostic Test. They can submit a new work permit application to have the occupation restrictions removed. More information can be found on the Immigration, Refugees and Citizenship Canada.

Estimated processing time for in-Canada temporary resident extensions can be found on Immigration, Refugees and Citizenship Canada. However, completed visa reapplications under the Canada-Ukraine authorization for emergency travel (CUAET), correctly identified according to the instructions of the government of Canada, are prioritized and often receive an answer within 14 days.

To date, the Canada-Ukraine authorization for emergency travel program is uncapped, meaning there is no maximum number of displaced Ukrainians that can enter Canada under this program.

The Pre-arrival survey for displaced Ukrainians and their family is a voluntary survey that Ukrainians who have chosen to relocate to Canada may fill out before their arrival. It comprises 27 questions that collect sociodemographic profile data of the newcomers.

The Pre-arrival survey for displaced Ukrainians and their family is a survey of 27 questions that will give the settlement sector a better sense of what services are needed to support displaced Ukrainians and where. The data in this survey will be shared with settlement agencies on the ground to prepare for the arrivals.

You can view the process for applying for emergency travel authorization for a minor here.

No. the Government of Canada treats everyone equally, whether they use a representative or not. For more information about immigration representatives, you can visit this web page of Immigration, Refugees and Citizenship Canada.

 

Settlement Questions

It is important to open a bank account in Canada to be able to make and receive various payments.

In Canada, you have the right to open a bank account at a bank or a federal credit union as long as you show proper identification. You may need to go to the financial institution in person to open a bank account. To find more information please see opening a bank account.

The identification must have been issued by a federal, provincial, territorial or state government authority and must be valid, that is, not expired. To be considered acceptable, the valid identification must include your: name, date of birth, photo, and signature. To open a bank account you can find the list of valid identifications at Identification you need to open a bank account.

You will have to visit the site of the province where you are settled. For more information, visit Driving Licenses.

Learn the steps for getting your credentials recognized in Canada at the website Credential assessment process.

Access to Services

Yes, the Honourable Sean Fraser, Minister of Immigration, Refugees and Citizenship Canada made an announcement on March 30 that Ukrainians under temporary resident visas will be eligible to access all federally funded settlement programs.

In partnership with the Government of Canada, the Red Cross is providing reception services for people displaced from Ukraine as they arrive at select airports in Canada. Services may include:

  • Reception and registration
  • Information and referrals to additional supports

The Welcome Package provides resources to help displaced Ukrainians as they arrive in Canada. You can access the content of the Red Cross Welcome Packages via the following links:

Language Service

Pre-arrival services

Some services are available before coming to Canada; Miles4Migrants has flight opportunities for those planning to come to Canada.

 

You might also find other services at unofficial organizations like Pathfinders for Ukraine.

 

Health

To date, displaced Ukrainians under a temporary resident visa are not eligible for the Interim Federal Health Program. Provincial and Territorial governments are in various stages of amending current regulations to allow Ukrainians under Temporary Resident visas to immediately access healthcare in their province or territory. Information on healthcare in different provinces and territories is available on our website in Ukrainian and Russian.

No, Ukrainians and family members applying for temporary residence (Canada-Ukraine Authorization for Emergency Travel CUAET) in Canada are exempt from completing an Immigration Medical Examination (IME) before arriving in Canada. Applicants will be required to complete a Medical Diagnostic Test (MDT) within 90 days of arrival in Canada to screen for select communicable diseases.

There may be restrictions on your open work permit because you didn’t get a medical exam before you came to Canada. Once the Medical Diagnostic Test (MDT) is complete, it is possible to submit a new work permit application to IRCC to have the occupancy restrictions removed. For more information visit: How to remove medical restrictions on your open work permit.

The medical diagnostic test must be performed by a doctor from the IRCC list of Panel Physicians. The list of Panel Physicians to find a doctor in your area. Find a Panel Physician.

Arrivals in Canada under the Canada-Ukraine Authorization for Emergency Travel (CUAET) program are entering as visitors and therefore have no coverage under the Interim Federal Health Program (IFHP). Many provincial and territorial governments are currently reviewing and making decisions related to whether and how they extend health care coverage to the Canada-Ukraine Authorization for Emergency Travel (CUAET) arrivals and whether or not the coverage will address components of the Medical Diagnostic Test. In instances where there are no clear options for coverage, the Canada-Ukraine Authorization for Emergency Travel (CUAET) arrivals are required to cover the cost of any applicable fees.

Yes, children will need to complete the Medical Diagnostic Test (MDT) requirement as well. Please see the “Are displaced Ukrainians required to pay for the Medical Diagnostic Test (MDT) out of pocket?” question for testing requirements based on age.

Applicants have 90 days from the date of arrival to complete the Medical Diagnostic Test (MDT).

To provide identification to confirm your identity. The tests required are only those outlined above. The doctor or medical clinic staff won’t examine your breasts, genitals or rectal area. These parts of the body aren’t required for the Medical Diagnostic Test. You have the right to have a chaperone at any time during the Medical Diagnostic test. You may:

  • ask the medical clinic to have a staff member in the room
  • stop the test at any time to ask questions about what the doctor is doing
  • stop the test and ask for a chaperone, even if you initially refused one

If you have questions or feel uncomfortable with a part of the test, please ask the panel physician to stop and address your concerns.

You can choose the doctor that is closest to you within this panel of physicians.

As displaced Ukrainians arrive in Canada under the Canada-Ukraine Authorization for Emergency Travel (CUAET) they have no coverage under the Interim Federal Health Program (IFHP). Policies for access to mental health support depend on each province and territory.

You can take a domestic flight to your final destination within 24 hours of your arrival in Canada.

After that period has elapsed, as per Aviation Security Exemption express, unvaccinated Ukrainian nationals and their non-Ukrainian family members may board an onward domestic flight after having completed the 14-day quarantine requirement at a Designated Quarantine Facility (DQF). These travellers:

  • Are not required to obtain a pre-departure test result before their flight, so long as their domestic trip is within 48 hours of their release from a Designated Quarantine Facility; and
  • Must have the valid paperwork as outlined in the Aviation Security Exemption

As of June 20, vaccination is not a requirement to take a domestic flight in Canada.

Housing

The process to access individual housing offers is different in each province and territory. To find the designated institutions making the connection between those who offer their homes and the people who have been displaced from Ukraine who need housing, please refer to the Housing section. 

You can also find additional information and options at the Homelessness Network.

Yes, transitional hotel accommodation support will be provided to displaced Ukrainians.

For more information, please refer to the Prime Minister’s announcement.

Financial Assistance

Yes, a one-time Transitional Financial Assistance to cover basic needs will be provided to Ukrainians who have arrived in Canada or will be arriving on a Canada-Ukraine Authorization for Emergency Travel (CUAET) visa: $3,000 per adult (18 years and older) and $1,500 per child (17 years and under).

Service Canada is the delivery partner for this initiative and will be responsible for receiving applications for Transitional Financial Assistance and issuing the payment. In order for Service Canada to issue a payment, Ukrainian temporary residents who came through CUAET will need to open a Canadian bank account.

For additional information on how to apply for Transitional Financial Assistance as well as open a Canadian bank account, please refer to the website of Immigration, Refugees and Citizenship Canada.

You can find further information about the one-time financial support on the website of OCASI and on this webinar.

Specific assistance for students can be found at Universities Canada

Students are encouraged to contact Student Services at their individual institutions.

Students can also contact settlement agencies who provide services to International Students. For a list of settlement agencies, please refer to the list on the website of Immigration, Refugees and Citizenship Canada.

At this stage, the child tax benefit is only accessible after 18 months of residency in Canada. CISSA-ACSEI continues to advocate to make the child tax benefit available to displaced Ukrainians upon arrival.

Yes, as long as they are travelling on a Canadian-Ukrainian Emergency Travel Permit (CUAET), and their visas reflect this.

Employment

If you are an employer and you want to support displaced Ukrainians in Canada with a job, please register your offer through the Canada Job Bank and follow the simple process.

You can find federal and provincial information about employment and support programs available to CUAET visa holders in the employment section of this website.

Education services

Information on access to education in different provinces and territories is available on our website in Ukrainian and Russian after selecting the province or territory where you are located.

Other Services

Yes, some Canadian companies have made donations to provide phones, tablets, SIM cards, and some other support for displaced Ukrainians arriving in Canada. Corporate donations are received and distributed by service provider organizations. You can find newcomer services near you on Immigration, Refugees and Citizenship Canada’s website.

Yes, friendly and experienced settlement professionals can help you. You can find newcomer services near you on Immigration, Refugees and Citizenship Canada’s website.

You can also refer to the list of jobs available on Canada Job Bank.

Item donations are collected by a range of charities and service provider organizations in Canada. Friendly and experienced settlement professionals can help you locate the organizations to access item donations where you live. You can find newcomer services near you on Immigration, Refugees and Citizenship Canada’s site.

Friendly and experienced settlement professionals can help you. You can find newcomer services near you on Immigration, Refugees and Citizenship Canada’s website.

If your question is about immigration, please contact Immigration, Refugees and Citizenship Canada on their dedicated Ukraine immigration contact page.

If your question is about healthcare, please contact the health authority of the province or territory you live in. 

If your question is about COVID-19 guidance, testing and self-assessment, you can access information specific to your province or territory on the website of the Public Health Agency of Canada. 

If your question is about the Open Work Permit or about employment, please access the resources on the website of Immigration, Refugees and Citizenship Canada as well as the Job Bank. 

Human trafficking

If you believe you may have information about potential a trafficking situation:

Call the Canadian Human Trafficking Hotline toll-free hotline at 1-833-900-1010: Hotline Response Advocates are available 24/7/365 to receive tips of potential human trafficking.

You can also submit an anonymous tip through the Canadian Human Trafficking Hotline.

Although women represent the majority of human trafficking victims in Canada, men and children can also be victims. Those who are most likely to be at-risk include:

  • Persons who are socially or economically disadvantaged, including Indigenous women, youth and children, migrants and new immigrants, and runaway/homeless youth
  • Girls and women who may be lured to large urban centres or move there voluntarily

You can find more information and contact to the Canadian Human Trafficking Hotline here.

If you think you are or may be a victim of human trafficking or have doubts about it, you can call the Canadian Human Trafficking Hotline toll-free hotline at 1-833-900-1010: Hotline Response Advocates are available 24/7/365.

 

You can find more information and contact to the Canadian Human Trafficking Hotline here.